My account is hacked

[Tuturu]

When someone hacked my account he changed my email, password and bought subscription. How do I get back access to my account and my money

*community rock star edit - removed personal info*

[Billy-J]

Hey @Tuturu, thanks for reaching out to the Community!

I’m sorry to hear about this! In this case, I’d recommend checking out this support article and skip to the Lost anything? section for the next steps.

To prevent this from happening in the future, there are many measures you can take to protect your account, such as resetting your password every few months, and not using passwords you have used on other sites. There is also a great guide here for some more measures on protecting your account.

If you see an email from Spotify, and can’t tell if it’s legit, use this checklist. Of course, Spotify makes sure that all user records and platforms are completely secure around the clock.

I hope this helps.