My account using by another device which I dont know

Reply

My account using by another device which I dont know

berkan998
Newbie

Plan

Premium

Country

 Turkey

Device

iPhone 8

Operating System

iOS 12

 

My Question or Issue

 Hello there I have a problem that I just recognized, for 1 or 2 weeks when I open the application from my phone, from web browser or from windows application. There is a song playing at a device which I do not know and for that period my all playlists are deleted and new ones has came. I logged out all devices and I enden all sessions from web browsers web user panel. I changed my password but it is still happennig. Help me

2 Replies

Re: My account using by another device which I dont know

Rock Star 24
Rock Star 24

Hi there!

Sorry to hear that you think someone else has gained access to your Spotify account. Check out this Spotify Answer for the next steps to take.

Thanks!

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: My account using by another device which I dont know

Rising Star 14 katiek_
Rising Star 14

Hi there! 

 

I think that you should start a new spotify account, or use this to start fresh with your songs. 

 

 

 

 

katiek_Rising Star 14
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
SUGGESTED POSTS