Announcements
The Spotify Stars Program: Celebrating Values Week!

Help Wizard

Step 1

NEXT STEP

My laptop has Premium but my iPhone doesn't

Solved!

My laptop has Premium but my iPhone doesn't

Plan

Premium

Country  USA

 

Device  Iphone 7

 

Operating System  iPhone is iOS

 

 

My Question or Issue

 My iPhone app for Spotify keeps defaulting to an email used previously for a free subscription.  I have deleted the app and reinstalled several times but it keeps showing up with the old email, not the one I used for Premium, and still on the Free sub.  What to do?

Reply

Accepted Solutions
Marked as solution

Hey there @Onedan,

thanks for reaching out to the community !

 

Please visit your account page online and in your account overview press "Sign Out Everywhere".

Do this twice, once loging in to your account page with the details you use to have  and for the one you're using now.

After you two accounts gets signed out, log in on both devices using the details of your premium account.

 

Please let me know how you did 😃

View solution in original post

2 Replies
Marked as solution

Hey there @Onedan,

thanks for reaching out to the community !

 

Please visit your account page online and in your account overview press "Sign Out Everywhere".

Do this twice, once loging in to your account page with the details you use to have  and for the one you're using now.

After you two accounts gets signed out, log in on both devices using the details of your premium account.

 

Please let me know how you did 😃

Ended up in a chat with support that did effectively the same thing. But
thanks for the help.

Suggested posts