My payment problems continue

[Boricua13]

I check bank, good status and their money . I resubmitted still getting failed.

[Peter__]

Does your card meet all of the requirements here?
https://support.spotify.com/problems/#!/article/payment-problem-card

[Boricua13]

Yes it does,...

[Peter__]

In that case, if you could get in touch with the payments team directly using the online contact form they can have a closer look into your account for you.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

[Boricua13]

Yes my card meets all of the requirements. I resubmitted and continues to fail.

[Peter__]

Did you get in touch as I mentioned above? Did you get a reply?

[Boricua13]

I still cannot get premium. My card meets all requirements

[Joe]

Please use the online contact form and someone at Spotify can help. If you get an automated response directing you back to the community or to the help pages, make sure to reply to it directly to speed things along.