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My payment problems continue

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My payment problems continue

Regular
I check bank, good status and their money . I resubmitted still getting failed.
7 Replies

Re: My payment problems continue

Community Legend
Does your card meet all of the requirements here?
https://support.spotify.com/problems/#!/article/payment-problem-card

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: My payment problems continue

Regular
Yes it does,...

Re: My payment problems continue

Community Legend

In that case, if you could get in touch with the payments team directly using the online contact form they can have a closer look into your account for you.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Re: My payment problems continue

Regular
Yes my card meets all of the requirements. I resubmitted and continues to fail.

Re: My payment problems continue

Community Legend
Did you get in touch as I mentioned above? Did you get a reply?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Re: My payment problems continue

Regular
I still cannot get premium. My card meets all requirements

Re: My payment problems continue

Community Legend

Please use the online contact form and someone at Spotify can help. If you get an automated response directing you back to the community or to the help pages, make sure to reply to it directly to speed things along.

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