Help Wizard

Step 1


My spotify plan changed without asking

My spotify plan changed without asking







( Samsung Galaxy S10)

Operating System

(Android Oreo, Windows 10)


My Question or Issue

I was previously subscribed to the student plan. I've realized that I am no longer subscribed to the student plan. I was paying for a regular plan for 4 months and now I want to change back my regular plan to student plan but SheerID gave me error message it says you used this offer and there is no information mail about my student plan please help me.


Screenshot from 2019-12-06 20-25-09.png
1 Reply

Hey, @hmelihtangor 
Welcome to Spotify Community and thanks for reaching out here!

I suggest that you contact the Customer Support team to get help with it. Just go on there and choose the best channel for you and explain your issue or doubt. Someone will help you as soon as possible.

The Customer Support team usually replies within 24-48 hours by email.

You can also tweet to @SpotifyCares on Twitter or message Spotify Cares on Facebook.


If you have any other further questions or need more help, let me know! I'd love to help!

Best Regards,

LuanSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts