My spotify won't play without WiFi even though I have premium and playlists downloaded.

[1161915470]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Billy-J]

Hey @1161915470, and welcome to the community.

Hope you’re doing great!

Could you try clean reinstall of the app? If that doesn’t help, please try a different internet connection. 

If you’re still having issues, please let me know your device name, operating system and Spotify app version?

Let me know how this goes 🙂

[johnf52]

Missing the point here "Try a different internet connection"  The whole point of having downloaded content is so you can play it WITHOUT an internet connection, but if the App wont even open unless you have a connection its pretty pointless !

[Alex]

Hi @johnf52,

Thanks for the post.

Can you let us know if you've switched on Offline mode from the app settings? This will allow you to play your downloaded content without an internet connection.

Let us know if that works.

[johnf52]

I can find no "switch" in Preferences that performs this function.
Please give detailed instructions on where exactly this should be.

Thanks
John

[MafeG]

Hi @johnf52,

Thank you for your reply.

Since you've made a new thread about this issue you're having, we'll keep working on it there. 

Cheers.

[SP44]

Hi, I have the same problem. Have had premium for years and now all of a sudden my downloaded songs don’t play without an internet connection. Always happens on the underground! never happened before and never have I changed any setting. 

[OscarDC]

Hey @SP44,

Thank you for reaching out to the Community and welcome.

To make sure we're on the same page and that the basics have been already covered, we'd first recommend performing a clean reinstall of the app. This is often an overlooked step, but it can be helpful in getting rid of any corrupted files that might be causing issues playing offline. Keep in mind that since this process deletes all offline content, you'll need to re-download it to listen offline.

After this, go to your app settings and toggle on the Offline mode and try again.

In case the issue persists, include in your next response the make, model and OS version of the device involved, along with the Spotify version you're currently running to keep investigating this.

We'll be on the lookout.