Need help asap

[Xx_progamer10_xX]

Heyyyy, I need help, I have a dell pc and im trying to connect it to my ps5,

[Maria]

Hey there @Xx_progamer10_xX,

Thanks for reaching out and welcome to the Community!

We'd love to help, we just need some more info on what's happening from your end. For example, are you having playback issues or trying to sign in to the PlayStation from your PC?

It's worth noting that if you're logging in on the PS5 for the first time, you'll need either a mobile device or follow the steps using the code shown on the screen, as you cannot log into the PlayStation via the desktop app. You can find more details on how to log in on the console in this article.

You should, however, be able to control playback from different devices using Connect. There's more info on how Connect works here, feel free to have a look there too, if you'd like 🙂

Cheers!

[Xx_progamer10_xX]

Hello, thank you for reaching out.  I have had my PS5 for a few months now and have used my phone to connect to my PS5(my phone fell down the stairs and no longer works), and I have connected it successfully.  I'm not really sure what is wrong.  I'm unsure if it's a PC problem, a PS5 problem, or something else. I hope that someone will eventually figure it out.  Until then, I'm most likely to stay here and hunt for answers.  Thanks!

[Dessi]

Hey @Xx_progamer10_xX,

Thanks for the reply!

We just wanted to check if you're currently logged in your Spotify account on the PS5? It's possible that you're signed in another account on your PC though and that's why you're not able to connect it properly and why it used to work on your phone. This might also be the reason why your device is prevented from showing up in the Spotify Connect menu.

We recommend taking a look at this guide in order to find out if that's really the case and if yes, to locate the correct account. In case you meant something else, feel free to elaborate a bit more and we'd be happy to look into it further.

Hope this helps.

[Xx_progamer10_xX]

Thanks @dessi!

After reading your reply and checking, that was the problem!  Thanks for the help!