Need help with my account

[Kahzu]

I can only hear music at the offline modus, because i live supposedly in the usa, but i live in germany. I also cant change the land at my account, because spotify thinks i´ve got an ip-adresse from the usa, but when i test my ip, everytime i get the result that this ip is from germany

ps: sry for my bad english -.-

[Joe]

Hi. 

Please use the online contact form and someone at Spotify can help get this sorted. (They have German speakers on the team).  If you get an automated response directing you back to the community or to the help pages, make sure to reply to it directly to speed things along.