Need to reset username because email no longer exists, do not have password.

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Need to reset username because email no longer exists, do not have password.

KSUAengineer
Newbie

Our login stopped working for some reason, so one of us tried to reset the password. We believe the password reset email was sent to an email that no longer exists. We have the old login information and can verify the account. We would like to reset both the email and the password.

 

Thank you!

1 Reply

Re: Need to reset username because email no longer exists, do not have password.

Alfredo
Roadie

Hey @KSUAengineer, thanks for coming to the Spotify Community!

As you no longer have access to the account, you'll need to contact our Support team via Twitter or Facebook.

 

They'll get back to you as soon as possible, and help you get the account back up and running.

 

All the best.



“Music acts like a magic key, to which the most tightly closed heart opens.”
― Maria Augusta von Trapp
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