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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422550 Views
  • 965 replies
  • 108 likes
  • Account
  • 422550 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187173 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187173 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103774 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103774 Views
  • 70 replies
  • 10 likes

Change Country

Hey Guys, I need to update my country, my account is from Italy and my bank details as well. At the moment I am living in Australia and I need to update my payments detail, but Spotify doesn't allow me to change my country!!! It is extremely annoying...

  • Newbie
  • Hey Guys, I need to update my country, my account is from Italy and my bank details as well. At the moment I am living in Australia and I need to update my payments detail, but Spotify doesn't allow ...
  • user-removed
  • Not applicable
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Trouble logging in

When I go to log into my spotify it comes up with a message saying I need to go online to log in but I can't if I can't even log in? Does anyone know how to fix this?

  • Newbie
  • When I go to log into my spotify it comes up with a message saying I need to go online to log in but I can't if I can't even log in? Does anyone know how to fix this?
  • user-removed
  • Not applicable
  • 469 Views
  • 1 replies
  • 0 likes
  • 469 Views
  • 1 replies
  • 0 likes

Please help

I can't log in with my spotify account So i use my Facebook account but it can be log in and when i try to enter again with my spotiSp account Suddenly the spotify just log out I cant use spotify till now Please help

  • Newbie
  • I can't log in with my spotify account  So i use my Facebook account but it can be log in and when i try to enter again with my spotiSp account Suddenly the spotify just log out  I cant u...
  • user-removed
  • Not applicable
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Free Spotify Premium through Rogers

I tried using the link provided by Rogers to set up a free premium account but it rejects my account. It indicates that I already had previously a Premium account which isn't true. I have tried two different emails. Please help!

  • Newbie
  • I tried using the link provided by Rogers to set up a free premium account but it rejects my account. It indicates that I already had previously a Premium account which isn't true. I have tried two d...
  • user-removed
  • Not applicable
  • 530 Views
  • 1 replies
  • 0 likes
  • 530 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing country in profile-email already in use

I'm trying to change my country from Australia to UK and whenever I try to save my profile with the new country it says I can't do this because my email is already taken. Its taken by me. Not trying to create a new account, just update the country on...

  • Casual Listener
  • I'm trying to change my country from Australia to UK and whenever I try to save my profile with the new country it says I can't do this because my email is already taken.  Its taken by me. &nbsp...
  • Alfredo
  • Roadie
  • 824 Views
  • 5 replies
  • 0 likes
  • 824 Views
  • 5 replies
  • 0 likes

Superuser Contribution Log in

Hej i can't log in to my playlist please help me

  • Newbie
  • Hej i can't log in to my playlist please help me
  • Alfredo
  • Roadie
  • 410 Views
  • 3 replies
  • 0 likes
  • 410 Views
  • 3 replies
  • 0 likes

Superuser Contribution Reactivar cuenta familiar premium

Hola, necesito ayuda.Tuve un problema de fraude con mi tarjeta de credito y la tuve que bloquear, pasaron algunos días y spotify canceló mi cuenta familiar premium ya que obviamente no pasó el pago por el bloqueo de mi tarjeta.Activé nuevamente la cu...

  • Casual Listener
  • Hola, necesito ayuda. Tuve un problema de fraude con mi tarjeta de credito y la tuve que bloquear, pasaron algunos días y spotify canceló mi cuenta familiar premium ya que obviamente no pasó el pago...
  • CarlaStefania
  • Newbie
  • 12071 Views
  • 5 replies
  • 1 likes
  • Account
    Premium
  • 12071 Views
  • 5 replies
  • 1 likes

My premium account has been hacked

My premium account has been hacked today. Someone changed my email and now I no longer have access to my account. Can you please help me?

  • Newbie
  • My premium account has been hacked today. Someone changed my email and now I no longer have access to my account. Can you please help me?
  • user-removed
  • Not applicable
  • 338 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 338 Views
  • 1 replies
  • 0 likes

Solved!! Spotify says that none of my Facebook friends are on Spotify, wich is false

So, I recently created a Spotify account and after I connected it to Facebook it says that none of my friends are on Spotify, wich is false. I've tried to reinstall Spotify, disconnecting Spotify from Facebook and reconnecting it several times as it ...

  • Casual Listener
  • So, I recently created a Spotify account and after I connected it to Facebook it says that none of my friends are on Spotify, wich is false. I've tried to reinstall Spotify, disconnecting Spotify fro...
  • Dicronius
  • Casual Listener
  • 1994 Views
  • 1 replies
  • 0 likes
  • Account
  • 1994 Views
  • 1 replies
  • 0 likes

Account Hacked

Please help!!! I've been hacked. They switched my email from *snip* to boliveira@**bleep**.com and now I can't log in at all and I don't even know how to end my premium.

  • Newbie
  • Please help!!! I've been hacked. They switched my email from *snip* to boliveira@**bleep**.com and now I can't log in at all and I don't even know how to end my premium. 
  • user-removed
  • Not applicable
  • 307 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 307 Views
  • 1 replies
  • 0 likes

Birthday listed on Spotify is incorrect. Says to change it on Facebook, but Facebook is correct.

Birthday listed on Spotify is incorrect. Says to change it on Facebook, but Facebook is correct. Changing the date on Facebook doesn't update it on spotify. All 3 parts of it are wrong: Month, Day, Year. Specifically, it's off by 4 months, -2 days, a...

  • Newbie
  • Birthday listed on Spotify is incorrect. Says to change it on Facebook, but Facebook is correct.   Changing the date on Facebook doesn't update it on spotify. All 3 parts of it are wrong: Mont...
  • Pand3m0nia
  • Newbie
  • 4181 Views
  • 19 replies
  • 3 likes
  • Account
  • 4181 Views
  • 19 replies
  • 3 likes

Can't log in

Hi guys,Can you please help me, because I can not log in on my mobile anymore. Whenever I try, I log in but after not even 2 seconds I will be logged out again. I can log in without problems on my laptop. Can you help me please? I rlly don't know wha...

  • Newbie
  • Hi guys, Can you please help me, because I can not log in on my mobile anymore. Whenever I try, I log in but after not even 2 seconds I will be logged out again. I can log in without problems on my ...
  • Ismaki
  • Casual Listener
  • 499 Views
  • 4 replies
  • 0 likes
  • Account
  • 499 Views
  • 4 replies
  • 0 likes

Solved!! Change Premium to Spotify Family

Hi I want to change from Spotify Premium to Spotify Family with 3 additional members. How do I proceed? Do I have to quit my Premium Subscription befor I order Spotify Family? Greetings Nick

  • Newbie
  • Hi I want to change from Spotify Premium to Spotify Family with 3 additional members. How do I proceed? Do I have to quit my Premium Subscription befor I order Spotify Family?   Greetings ...
  • fourafar
  • Casual Listener
  • 167714 Views
  • 23 replies
  • 2 likes
  • 167714 Views
  • 23 replies
  • 2 likes

Passcodes

I need a spotify passcode to make a presale concert ticket purchase. Where do I get the passcode?

  • Casual Listener
  • I need a spotify passcode to make a presale concert ticket purchase.  Where do I get the passcode?
  • fritts72
  • Casual Listener
  • 524 Views
  • 2 replies
  • 0 likes
  • 524 Views
  • 2 replies
  • 0 likes

Solved!! Cobro doble en debito (Mexico)

Buen dia,No habia tenido ningun problema con Spotify, ni Premium, ni familiar, hasta hace 2 dias; en el que me hicieron un cargo doble a mi tarjeta de debito. Al principio pense que el primer cargo lo devolverian (como cuando cobran el peso para "ase...

  • Newbie
  • Buen dia, No habia tenido ningun problema con Spotify, ni Premium, ni familiar, hasta hace 2 dias; en el que me hicieron un cargo doble a mi tarjeta de debito.   Al principio pense que el pri...
  • ab-995
  • Composer
  • 3176 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 3176 Views
  • 1 replies
  • 0 likes

Superuser Contribution Rejoin Spotify Premium Family

HeyWas In The Spotify Premium FamilyDid not confirm the adress on time therefore account went back to free How do i get back into premium?please adviceThank you

  • Newbie
  •  Hey Was In The Spotify Premium Family Did not confirm the adress on time therefore account went back to free  How do i get back into premium? please advice Thank you
  • Hippikon
  • Newbie
  • 7105 Views
  • 2 replies
  • 1 likes
  • 7105 Views
  • 2 replies
  • 1 likes

Problemas con mi cuenta

hola tengo problemas para unirme a un Plan Familiar Premium, al enviar el formulario me aparece que solo puedo cambiar de plan una vez al ano esto que quiere decir?como puedo saber cuando puedo cambiar mi plan nuevamente?

  • Casual Listener
  • hola  tengo problemas para unirme a un Plan Familiar Premium, al enviar el formulario me aparece que solo puedo cambiar de plan una vez al ano  esto que quiere decir? como puedo saber cu...
  • ab-995
  • Composer
  • 344 Views
  • 3 replies
  • 0 likes
  • 344 Views
  • 3 replies
  • 0 likes

Spotify app in my Volvo (Asteroid OS) now says I need a Premium account, which I have.

Hi, I have had my Volvo for over 4 years with the Spotify app installed from the Ateroud market. I have had a premium account all this time and still do. The app has been working great for over 4 years also.I haven't used my car for the last month an...

  • Newbie
  • Hi, I have had my Volvo for over 4 years with the Spotify app installed from the Ateroud market. I have had a premium account all this time and still do. The app has been working great for over 4 yea...
  • 303 Views
  • 0 replies
  • 0 likes
  • 303 Views
  • 0 replies
  • 0 likes

Account hacked

Hi guys, I have been able to use my spotify over my iphone without any problem, but haven't been able to log in through my computer so decided to log on my computer through facebook today and someone's changed the email address, phone number, postcod...

  • Newbie
  • Hi guys,    I have been able to use my spotify over my iphone without any problem, but haven't been able to log in through my computer so decided to log on my computer through facebook to...
  • songassistant
  • Composer
  • 340 Views
  • 1 replies
  • 1 likes
  • 340 Views
  • 1 replies
  • 1 likes