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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Loneliest_Cabin
  • Community Manager
  • 280526 Views
  • 822 replies
  • 84 likes
  • Account
  • 280526 Views
  • 822 replies
  • 84 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1133432 Views
  • 118 replies
  • 107 likes
  • Account
  • 1133432 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 75719 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 75719 Views
  • 63 replies
  • 8 likes

Superuser Contribution Multiple Artists of the Same Name listed under my Artist Page

I have an artist page on Spotify through Distrokid, and although I have made my account with Spotify and set up my artist page etc. I still have to see other artists listed under the same name for my band. When someone goes to my band's website and w...

  • Casual Listener
  • I have an artist page on Spotify through Distrokid, and although I have made my account with Spotify and set up my artist page etc. I still have to see other artists listed under the same name for my...
  • sintricity08
  • Casual Listener
  • 1129 Views
  • 2 replies
  • 1 likes
  • 1129 Views
  • 2 replies
  • 1 likes

I cant log in

I cant login to my account, it says that there is no active account with that name. I got suddenly logged out and when I tried to log in I couldn’t. What can I do? If I look my account up with another one I do exist. I just don’t exist while logging ...

  • Newbie
  • I cant login to my account, it says that there is no active account with that name. I got suddenly logged out and when I tried to log in I couldn’t. What can I do? If I look my account up with anothe...
  • asiodjfoasjdf
  • Newbie
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

maximal number of downloads reached?

i just got the message that i reached the maximal number of downloads?? i have premium and i pay for that subscription every month, just to get that notification. i have 12 more gbs on my phone - what is this?

  • Regular
  • i just got the message that i reached the maximal number of downloads?? i have premium and i pay for that subscription every month, just to get that notification. i have 12 more gbs on my phone - wha...
  • Skt1
  • Newbie
  • 664 Views
  • 2 replies
  • 0 likes
  • iOS
  • 664 Views
  • 2 replies
  • 0 likes

Not getting premium features when paying

I have just re signed up to Spotify. I do not have any of the premium features. I have limited skips and can't choose any song I want to listen too.I also cannot connect my Spotify to my Facebook, it says that it's already connected but then when I g...

  • Visitor
  • I have just re signed up to Spotify. I do not have any of the premium features. I have limited skips and can't choose any song I want to listen too. I also cannot connect my Spotify to my Facebook...
  • kirky28
  • Newbie
  • 231 Views
  • 2 replies
  • 0 likes
  • 231 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Subscription issues

So I tried to subscribe to my husbands family plan and get rid of my “trial” but am unable to do this. I apparently have 2 subscriptions...1 family and 1 of my own that I can not get rid of because my account says the only 1 I have is the family...ug...

  • Casual Listener
  • So I tried to subscribe to my husbands family plan and get rid of my “trial” but am unable to do this. I apparently have 2 subscriptions...1 family and 1 of my own that I can not get rid of because m...
  • Jack
  • Roadie
  • 508 Views
  • 3 replies
  • 0 likes
  • 508 Views
  • 3 replies
  • 0 likes

Printable receipt?

I need a printed receipt every month for my book-keeping, but the ones under My account on the Spotify site are really messy and include lots of links and graphics from the web page. Couldn't you please make a nice, clean, printable pdf template an o...

  • Casual Listener
  • I need a printed receipt every month for my book-keeping, but the ones under My account on the Spotify site are really messy and include lots of links and graphics from the web page. Couldn't you ple...
  • simonarjuna
  • Newbie
  • 3289 Views
  • 6 replies
  • 16 likes
  • 3289 Views
  • 6 replies
  • 16 likes

my Spotify password is public

I just created an account. Insteat of having my name on my Profile, Spotify shows my password....

  • Visitor
  • I just created an account. Insteat of having my name on my Profile, Spotify shows my password....  
  • kelvinelove
  • Regular
  • 201 Views
  • 2 replies
  • 0 likes
  • 201 Views
  • 2 replies
  • 0 likes

Superuser Contribution Account Hacked

I have signup a spotify account using facebook and subscribe to premium account. Recently, I found that my account was added some playlist. Then I check my account and found that my some info is not accurate such as email change, password incorrect a...

  • Visitor
  • I have signup a spotify account using facebook and subscribe to premium account. Recently, I found that my account was added some playlist. Then I check my account and found that my some info is not ...
  • Jack
  • Roadie
  • 373 Views
  • 5 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 373 Views
  • 5 replies
  • 0 likes

Solved!! Hi-Fi invite

Is it possible to get an invite to Spotify Hi-Fi? I so want to ditch Tidal and return!!!

  • Newbie
  • Is it possible to get an invite to Spotify Hi-Fi?    I so want to ditch Tidal and return!!!
  • anesheim
  • Newbie
  • 1868 Views
  • 4 replies
  • 0 likes
  • Account
  • 1868 Views
  • 4 replies
  • 0 likes

Stolen accounts

Spoiler (Highlight to read) Found a list of premium accounts, with user names and passwords (SNIPPED) I can't get in touch with support maybe someone here can get it to someone who can have it taken down??

  • Casual Listener
  •   Found a list of premium accounts, with user names and passwords (SNIPPED) I can't get in touch with support maybe someone here can get it to someone who can have it taken down??
  • IguanaSetup
  • Community Legend
  • 294 Views
  • 3 replies
  • 0 likes
  • Account
    Security
    Subscription
  • 294 Views
  • 3 replies
  • 0 likes

How to change to company name?

Hi, all!Issue: when I login to Spotify with company name and password, my name is displayed instead. How come? I need to have our company name displayed so that our playlists can be shared and found. I have tried to log off an in but no changes. Rega...

  • Casual Listener
  • Hi, all! Issue: when I login to Spotify with company name and password, my name is displayed instead. How come?   I need to have our company name displayed so that our playlists can be shared...
  • user-removed
  • Not applicable
  • 757 Views
  • 7 replies
  • 0 likes
  • Login
  • 757 Views
  • 7 replies
  • 0 likes

payed

hallo, i already payed for my spotify premium and is doesn't work. Does someone know what i can do now??

  • Newbie
  • hallo, i already payed for my spotify premium and is doesn't work. Does someone know what i can do now??
  • Luke
  • Spotify Star
  • 134 Views
  • 1 replies
  • 0 likes
  • Premium
  • 134 Views
  • 1 replies
  • 0 likes

problems with the subscription

I made the student payment of the 49 and the charge was made to my card but in spotify it is not updated and follows my account as if it were free.

  • Newbie
  • I made the student payment of the 49 and the charge was made to my card but in spotify it is not updated and follows my account as if it were free.
  • user-removed
  • Not applicable
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Account's been hacked

So I remember resetting my password in early December cause I couldn't login, then a month ago the same problem appeared again. Haven't had the time to get around to finding out what the problem is until now. I saw an email saying that not only my pa...

  • Newbie
  • So I remember resetting my password in early December cause I couldn't login, then a month ago the same problem appeared again. Haven't had the time to get around to finding out what the problem is u...
  • Maxim
  • Spotify Star
  • 206 Views
  • 1 replies
  • 1 likes
  • Account
    Security
  • 206 Views
  • 1 replies
  • 1 likes

Changing profile DISPLAY name, NOT username

Is it possible to change my profile display name from "Ryan" to something else? I don't want to change my username, only my profile display name.

  • Casual Listener
  • Is it possible to change my profile display name from "Ryan" to something else? I don't want to change my username, only my profile display name.
  • Maxim
  • Spotify Star
  • 9764 Views
  • 1 replies
  • 7 likes
  • Account
  • 9764 Views
  • 1 replies
  • 7 likes

Solved!! how to remove my existing phone number and add a new phone number?

ok, i wish to edit/ change the phone number of 0123925532 to another new number. best is remove it. any way to delete or remove it? help please.

  • Casual Listener
  •   ok, i wish to edit/ change the phone number of 0123925532 to another new number. best is remove it. any way to delete or remove it? help please.
  • user-removed
  • Not applicable
  • 24477 Views
  • 7 replies
  • 0 likes
  • Account
    Subscription
  • 24477 Views
  • 7 replies
  • 0 likes

Account trouble!!

Here’s the problem.. I had made a first account for Spotify through my Facebook account and it is currently running with the Spotify free trial. However I made a second account though a different email and connected this one to my Facebook account in...

  • Regular
  • Here’s the problem.. I had made a first account for Spotify through my Facebook account and it is currently running with the Spotify free trial. However I made a second account though a different ema...
  • avahofmann
  • Music Fan
  • 203 Views
  • 1 replies
  • 0 likes
  • Free
    Login
  • 203 Views
  • 1 replies
  • 0 likes

Spotify Premium connected to a unknown playstation account

I have a Playstation and can´t link with my Spotify account. Says that i am already the account linked to another playstation network account, but i haven´t... How i can logout of this "fake" "login"? The Playstation Suport says that they can not hav...

  • Visitor
  • I have a Playstation and can´t link with my Spotify account. Says that i am already the account linked to another playstation network account, but i haven´t... How i can logout of this...
  • avahofmann
  • Music Fan
  • 185 Views
  • 1 replies
  • 0 likes
  • Account
  • 185 Views
  • 1 replies
  • 0 likes

Reset my account.

I'm trying to find a way to reset my account, like brand new account. My brother uses it and mess everything up, but it looks like there aren't any ways i can do it myself.

  • Newbie
  • I'm trying to find a way to reset my account, like brand new account. My brother uses it and mess everything up, but it looks like there aren't any ways i can do it myself.
  • user-removed
  • Not applicable
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Is it psychic?

I didn't have any money in my bank when they tried to bill me, but I do now... will Spotify try and bill me again? Or do I need to pay somewhere?!

  • Newbie
  • I didn't have any money in my bank when they tried to bill me, but I do now... will Spotify try and bill me again? Or do I need to pay somewhere?!
  • user-removed
  • Not applicable
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes