Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Vasil
  • Moderator
  • 353130 Views
  • 901 replies
  • 105 likes
  • Account
  • 353130 Views
  • 901 replies
  • 105 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1152594 Views
  • 119 replies
  • 110 likes
  • Account
  • 1152594 Views
  • 119 replies
  • 110 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 88415 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 88415 Views
  • 68 replies
  • 10 likes

My lists are gone

Yesterday strangely some other phone used my account. (A phone model i am not familiar with). I logged all accounts to be sure. and today all my 7 years lists are gone. I had spent years to create them. what can I do to bring them back?

  • Newbie
  • Yesterday strangely some other phone used my account. (A phone model i am not familiar with). I logged all accounts to be sure.   and today all my 7 years lists are gone. I had spent years to ...
  • phan_times
  • Community Legend
  • 230 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 230 Views
  • 1 replies
  • 0 likes

Lost all music and premium

Hey there!So last night I broke my phone. I had almost 1000 saved songs, downloaded playlists and premium. I just downloaded spotify on a new phone and it has lost everything except about 30 songs that I got when I first opened my account 2 years ago...

  • Newbie
  • Hey there! So last night I broke my phone. I had almost 1000 saved songs, downloaded playlists and premium.    I just downloaded spotify on a new phone and it has lost everything except ...
  • phan_times
  • Community Legend
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

Solved!! Headspace

If I am a Spotify premium member can I just add headspace for the extra £5.00?

  • Newbie
  • If I am a Spotify premium member can I just add headspace for the extra £5.00?
  • marskje
  • Newbie
  • 6880 Views
  • 13 replies
  • 0 likes
  • 6880 Views
  • 13 replies
  • 0 likes

Solved!! All of my music and playlists are GONE... and replacing it is a bunch of random rap music I’ve ever

help!!!!! I listen to my Spotify every single day. Today I open it and go to shuffle play on all of my saved music and it’s ALL GONE. All of my playlists, everything. I don’t have two accounts. I don’t use this on any other device. wth is going on???...

  • Regular
  • help!!!!! I listen to my Spotify every single day. Today I open it and go to shuffle play on all of my saved music and it’s ALL GONE. All of my playlists, everything. I don’t have two accounts. I don...
  • Jvennera
  • Regular
  • 1629 Views
  • 9 replies
  • 0 likes
  • 1629 Views
  • 9 replies
  • 0 likes

Logging in to my premium account

Please help! I am paying for Spotify Premium every month but can't access it. When I got my new phone and re-downloaded the app, I believe I set up a new account and now can only access Spotify Free. I can't get to my old account and that's where all...

  • Newbie
  • Please help! I am paying for Spotify Premium every month but can't access it. When I got my new phone and re-downloaded the app, I believe I set up a new account and now can only access Spotify Free....
  • phan_times
  • Community Legend
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song recommendation is stucked at same genre

The thing I like most is discovering new music. Who doesn't love that? And Spotify offers you a great future, recommendation of similar songs just under your playlist! Awesome right? No. I have a playlist with 13 songs in it. Only 3 of those are in t...

  • Newbie
  • The thing I like most is discovering new music. Who doesn't love that? And Spotify offers you a great future, recommendation of similar songs just under your playlist! Awesome right?   No. &n...
  • Alfredo
  • Roadie
  • 710 Views
  • 1 replies
  • 3 likes
  • Desktop
  • 710 Views
  • 1 replies
  • 3 likes

Can't cancel membership and got charged.

Hey I was wondering if there was anyway go cancel my membership and get a refund. The website is telling me that I'm subscribed to spotify free but I still got charged and I want a refund because I can't unsubscribe.

  • Newbie
  • Hey I was wondering if there was anyway go cancel my membership and get a refund. The website is telling me that I'm subscribed to spotify free but I still got charged and I want a refund because I c...
  • Vgarcia4937
  • Newbie
  • 359 Views
  • 2 replies
  • 0 likes
  • 359 Views
  • 2 replies
  • 0 likes

Superuser Contribution Songs disappeared and changed

Hi, this morning I have opened my song list and none of my songs were there. Instead there where some random songs which I haven't even listened before. Curiously my playlists are still there, but if I search a song that I had before it doesn't appea...

  • Newbie
  • Hi, this morning I have opened my song list and none of my songs were there. Instead there where some random songs which I haven't even listened before. Curiously my playlists are still there, but if...
  • Alfredo
  • Roadie
  • 511 Views
  • 1 replies
  • 0 likes
  • 511 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium dropped to Free Spotify

I started using Spotify Premium (not the free trial) just only last week. Everything was working smoothly until it came back to free Spotify:( help please

  • Newbie
  • I started using Spotify Premium (not the free trial) just only last week. Everything was working smoothly until it came back to free Spotify:( help please
  • Alfredo
  • Roadie
  • 689 Views
  • 1 replies
  • 0 likes
  • Android
    Mobile
  • 689 Views
  • 1 replies
  • 0 likes

Solved!! Can't select High quality on premium account

HI, I've a Spotify premium account (halfway the free month) but I can not select the high quality music option.The bar is grey and can not move. My account is linked on Playstation music, I've tried on several devices (mobile, ps4 and two different p...

  • Visitor
  • HI,   I've a Spotify premium account (halfway the free month) but I can not select the high quality music option. The bar is grey and can not move.  My account is linked on Playstation ...
  • roscow
  • Newbie
  • 31117 Views
  • 11 replies
  • 1 likes
  • Premium
  • 31117 Views
  • 11 replies
  • 1 likes

Disabled account

I am attempting to contact Spotify on behalf of my sister. Her account is currently disabled due to credit card fraud and charges were reversed and Spotify was included. My sister is attempting to contact Spotify to rectify this situation but her acc...

  • Newbie
  • I am attempting to contact Spotify on behalf of my sister. Her account is currently disabled due to credit card fraud and charges were reversed and Spotify was included. My sister is attempting to co...
  • Bittencourt
  • Spotify Star
  • 460 Views
  • 1 replies
  • 0 likes
  • 460 Views
  • 1 replies
  • 0 likes

No premium account on my cellphone

Hello there, I did one familiar premium account and I can access it only on my computer, not on my cellphone. When I do my login on my cellphone it's still as Free Account. I tried to reinstall it twice, and nothing happens. Could someone help me? Th...

  • Newbie
  • Hello there,   I did one familiar premium account and I can access it only on my computer, not on my cellphone. When I do my login on my cellphone it's still as Free Account. I tried to reinst...
  • phan_times
  • Community Legend
  • 319 Views
  • 1 replies
  • 0 likes
  • 319 Views
  • 1 replies
  • 0 likes

Solved!! Managing Family Subscription

I want to manage my family subscription. Whenever I go to the page Premium fo Family, I get a black screen. I can't see any members, I can't add members.. just a black screen

  • Newbie
  • I want to manage my family subscription. Whenever I go to the page Premium fo Family, I get a black screen. I can't see any members, I can't add members.. just a black screen  
  • user-removed
  • Not applicable
  • 1707 Views
  • 7 replies
  • 0 likes
  • 1707 Views
  • 7 replies
  • 0 likes

Disaponted at terrible customer service

Last week i couldnt access my account.My account was current. My email or facebook wouldnt work. I had to open a 2nd account just to communicate with spotify. Still, they wont help me with my problem

  • Newbie
  • Last week i couldnt access my account. My account was current. My email or facebook wouldnt work. I had to open a 2nd account just to communicate with spotify. Still, they wont help me with my probl...
  • phan_times
  • Community Legend
  • 358 Views
  • 1 replies
  • 0 likes
  • 358 Views
  • 1 replies
  • 0 likes

Solved!! codigo premium no valido

Estoy intentando canjear un código regalo de cuenta Premium y no me lo permite. Al introducirlo aparece el siguiente mensaje: "Desafortunadamente, este código Premium no parece ser válido. Inténtalo nuevamente o ponte en contacto con el departamento ...

  • Newbie
  • Estoy intentando canjear un código regalo de cuenta Premium y no me lo permite. Al introducirlo aparece el siguiente mensaje: "Desafortunadamente, este código Premium no parece ser válido. Inténtal...
  • osornios
  • Spotify Star
  • 57160 Views
  • 22 replies
  • 18 likes
  • 57160 Views
  • 22 replies
  • 18 likes

Solved!! Invite existing free account to Family Plan

My partner has taken out a family plan and sent me multiple invites, to this account, but none are coming through. We tried with an old email address that is not linked to spotify and it came through immedietly. How do i add an existing?

  • Newbie
  • My partner has taken out a family plan and sent me multiple invites, to this account, but none are coming through. We tried with an old email address that is not linked to spotify and it came through...
  • phan_times
  • Community Legend
  • 482 Views
  • 1 replies
  • 0 likes
  • 482 Views
  • 1 replies
  • 0 likes

Invalid code

Hi, I invited my husband to joint Family Premium but the system said the Code entered is not valid. I sent a new invitation but same problem. What can we do ? Thks for you help !

  • Newbie
  • Hi,   I invited my husband to joint Family Premium but the system said the Code entered is not valid. I sent a new invitation but same problem. What can we do ?   Thks for you help !
  • phan_times
  • Community Legend
  • 357 Views
  • 1 replies
  • 0 likes
  • 357 Views
  • 1 replies
  • 0 likes

Why Spotify scammed us?

I was in a moment of signing my bank account as I avail the student premium "whatever" and then it says that "dont worry blabla, it does not deducted to your account blabla. Just finish the next procedure and to make sure you are a student blabla". T...

  • Casual Listener
  • I was in a moment of signing my bank account as I avail the student premium "whatever" and then it says that "dont worry blabla, it does not deducted to your account blabla. Just finish the next proc...
  • peejeyhoney
  • Casual Listener
  • 769 Views
  • 4 replies
  • 0 likes
  • 769 Views
  • 4 replies
  • 0 likes

Does Spotify allow Playlist sales?

Hello all, In the past few months, I have been contacted various times by people interested in buying some of my playlists. I always figured this would be illegal, but I was told that Spotify apparently allows for this?First of all: Is this true? And...

  • Music Fan
  • Hello all,  In the past few months, I have been contacted various times by people interested in buying some of my playlists.  I always figured this would be illegal, but I was told tha...
  • phan_times
  • Community Legend
  • 1694 Views
  • 1 replies
  • 1 likes
  • Account
  • 1694 Views
  • 1 replies
  • 1 likes

Licensing for education

I'm an IT technician at an independant school in the UK. Will a Premium for family license be suitable for playing music here or will we need a business account? What would the restrictions on the business account be? Would we need multiple subscript...

  • Newbie
  • I'm an IT technician at an independant school in the UK. Will a Premium for family license be suitable for playing music here or will we need a business account? What would the restrictions on the bu...
  • tommud
  • Newbie
  • 6511 Views
  • 3 replies
  • 1 likes
  • 6511 Views
  • 3 replies
  • 1 likes