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No access to account

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No access to account

user-removed
Not applicable

Hello,

I have a problem with my account. I lost my password from Spotify and the password for my Email. I used to have Spotity Premium, but last month Spotify couldnt get the money from my bank account. So I havent payed for it last month. Since I cant log in anymore I cant change the payment method neither see if I have to repay something.

 

I apologize for my bad english.

 

Thanks for any suggestions.

2 Replies
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Re: No access to account

Regular

Well, that's a problem you've got there. I can't help you with it but you should try to contact spotify. I don't know in which country you live, but just search on google: Spotify contact, you will see contact information for every country there. (contact information(s) are on the official spotify website.

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Re: No access to account

Newbie

First, you need to be able to get into your email, so google reset [your type of email] password. After doing that, reset your spotify password here.

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