Not getting password email

[Al]

I am trying to set up spotify on sonos i request the email so i can set my password but it doesnt come. I have checked junk folders and added the spotify email to safe sender list etc..

When i signed up for the 30 day trial of Premium, i got the email receipt for that, but not the password email

HELP - its driving me crazy

[TonChat]

I'm not getting the email after several attempts during two weeks. Anyone can help ?

[Peter__]

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@TonChat wrote:

I'm not getting the email after several attempts during two weeks. Anyone can help ?

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Hey! Welcome to the community 🙂

If you get in touch with the customer services team directly using the online contact form they should be able to get one of those out to you manually.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

[Beetz]

same here,not getting any e-mail since saturday evening, also no response to my mail from yesterday evening.
could you pls resent manually.....

thks!

[Beetz]

could someone pls reply!?!?! i do not get the mail to set my device password, so i can't use spotify as i would like!
also i do not get any reply from the support team, since 3 weeks!

i'm now really getting angry about that, i do not want to pay for a service, which i could not use correctly! 

[Peter__]

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@Beetz wrote:

could someone pls reply!?!?! i do not get the mail to set my device password, so i can't use spotify as i would like!
also i do not get any reply from the support team, since 3 weeks!

i'm now really getting angry about that, i do not want to pay for a service, which i could not use correctly! 

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Did you get an automated email reply with a case number in it when you got in touch with support? 

If so, post the case number here and I'll ask someone to look into it for you. 

Peter

[Beetz]

# 00731123 is the case number! 

[Peter__]

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@Beetz wrote:

# 00731123 is the case number! 

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I have asked someone to look into what happened to that case and hopefully get back to you as soon as possible 😉 

Peter

[Beetz]

thanks!

[Robbie]

Hey! I've sent an email your way now. Please let me know when you have replied by sending a private message here.

[wOhst]

There should be a message when you click the link with "can take up to 48 hours. please be patient!" 😉 

[gregorysherm]

This is a prblem for me too. Can you please send me the email that I need to set my device password? Thanks!

[gregorysherm]

Can anyone over at Spotify help me with this request? Thanks!

[Peter__]

Hey! 🙂

If you get in touch with the customer services team directly using the online contact form they can get one of those emails out to you.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

[mmk]

Same problem here. It used to work perfectly :'(

[Adam]

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@mmk wrote:

Same problem here. It used to work perfectly :'(

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Make sure you've checked spam/junk folders and if you've requested multiple times, it's worth waiting 24 hours.

If it still hasn't arrived, get in touch here and one of our support team will get back to you as soon as they can.

[mmk]

Isn't that ridiculously long: waiting for 24h? I can't immagine you have a person sitting behind a computer, manually distributing passwords. Weird. 

Any how I still have no mail. And reading this forum, I am not hte only one. Hello! we are paying costumers!

[meahtenoha]

Hi mmk - I've just taken a closer look at your account. The reason you're not getting a password reset email is your account was opened via Facebook. 

Your log in details are therefore your FB email and password. Any password resets need to be done via the FB site. 

[Celaniry]

I have the same problem. User 1121738475

Kind of sad that this happenes to a Service you pay money for.

[jepenman]

I haven't gotten the email containing the link to create a password, someone please help?? [snip - removed email]

I had to deactivate my facebook and I can't go without spotify premium!!!! =(

[Adam]

@jepenman - as your account was created via Facebook you'll need to use a new account to continue using Spotify if you've deactivated your Facebook account. Our support team can copy over your playlists.