Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 4992 Views
  • 1 replies
  • 9 likes
  • Security
  • 4992 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • placeboinme
  • Newbie
  • 468319 Views
  • 977 replies
  • 111 likes
  • Account
  • 468319 Views
  • 977 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1206586 Views
  • 119 replies
  • 117 likes
  • Account
  • 1206586 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 117929 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 117929 Views
  • 72 replies
  • 12 likes

Unable to sign-up - Your information seem to have changed

Hello, I have recently upgraded to the Spotify Family Premium and I am trying to sign-up my daughter so she can be added to the account. Firstly, I tried on the browser (Chrome) and after clicking the button, the loading spinner continually appeared ...

  • Newbie
  • Hello,   I have recently upgraded to the Spotify Family Premium and I am trying to sign-up my daughter so she can be added to the account.   Firstly, I tried on the browser (Chrome) and...
  • Hubo
  • Community Legend
  • 773 Views
  • 1 replies
  • 0 likes
  • Login
  • 773 Views
  • 1 replies
  • 0 likes

address

HOW DO I **bleep**ING FIND THE ADDRESS I USED WHEN I FIRST SUBSCRIBED TO **bleep**ING PREMIUM?

  • Newbie
  • HOW DO I **bleep**ING FIND THE ADDRESS I USED WHEN I FIRST SUBSCRIBED TO **bleep**ING PREMIUM?
  • Maxim
  • Spotify Star
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Solved!! Gifting A Gift Card To Another Country

My friend is studying in the UK, we're from Malaysia and I would like to gift her 3 months worth of Premium via gift cards. I've seen the other threads resolving this sort of question, but mine is a little more specific in that - if I mail the gift c...

  • Casual Listener
  • My friend is studying in the UK, we're from Malaysia and I would like to gift her 3 months worth of Premium via gift cards.   I've seen the other threads resolving this sort of question, but m...
  • Maxim
  • Spotify Star
  • 1178 Views
  • 3 replies
  • 0 likes
  • 1178 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Cannot change country for family member

Hi,I've got a premium subscription with added family members. Just realized my son had an invalid country setting. Tried to change but no luck, the country is a non-changeable field, which makes no sense.

  • Roadie
  • Hi, I've got a premium subscription with added family members. Just realized my son had an invalid country setting. Tried to change but no luck, the country is a non-changeable field, which makes no...
  • waces
  • Roadie
  • 759 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 759 Views
  • 4 replies
  • 0 likes

Superuser Contribution deleted app on the Iphone

By mistake I deleted my spotify premium app from my Iphone6. when I want to redownload it from icloud, it does not come my own account, it shows a new account, and free for one month. As I first downloaded my spotify from Turkey, it comes out Turkish...

  • Casual Listener
  • By mistake I deleted my spotify premium app from my Iphone6. when I want to redownload it from icloud, it does not come my own account, it shows a new account, and free for one month. As I first down...
  • chrisruso
  • Casual Listener
  • 164 Views
  • 2 replies
  • 0 likes
  • Account
  • 164 Views
  • 2 replies
  • 0 likes

Someone else is using my account

In my recently played a load of Turkish rap is appearing, neither myself or my friends are interested in this genre so this leads me to believe someone else is using my account. I have changed my Facebook password but I still feel like this person ha...

  • Newbie
  • In my recently played a load of Turkish rap is appearing, neither myself or my friends are interested in this genre so this leads me to believe someone else is using my account. I have changed my Fac...
  • 104 Views
  • 0 replies
  • 0 likes
  • 104 Views
  • 0 replies
  • 0 likes

Solved!! Spotify Premium isn't working full

Hello,My Spotify Premium isn't working optimal. I can't go forward or back to a song with the arrows. I always get a message that I don't have Spotify Premium while I'm paying for it...

  • Casual Listener
  • Hello, My Spotify Premium isn't working optimal. I can't go forward or back to a song with the arrows. I always get a message that I don't have Spotify Premium while I'm paying for it...
  • Nico
  • Community Legend
  • 345 Views
  • 3 replies
  • 0 likes
  • 345 Views
  • 3 replies
  • 0 likes

I didn't pay the premium!

I did not pay the premium, but the money was withdrawn from my credit card. The student wrote that the payment for the discount would not be taken without approval. I did not approve, but it was 6.99 tl. Please HELP.

  • Newbie
  • I did not pay the premium, but the money was withdrawn from my credit card. The student wrote that the payment for the discount would not be taken without approval. I did not approve, but it was 6.99...
  • Jacob
  • Community Legend
  • 302 Views
  • 1 replies
  • 0 likes
  • 302 Views
  • 1 replies
  • 0 likes

Unable to sign up or log in to Spotify with Facebook

I tried to sign up with Facebook. But then it said that username and password is incorrect. It also asked if I had signed up for a Spotify account, which I think it's weird cause I was doing the sign up not the log in.

  • Newbie
  • I tried to sign up with Facebook. But then it said that username and password is incorrect. It also asked if I had signed up for a Spotify account, which I think it's weird cause I was doing the sign...
  • 234 Views
  • 0 replies
  • 0 likes
  • Account
    Login
  • 234 Views
  • 0 replies
  • 0 likes

Using Spotify with 2 iPhones

Hello people!We have Spotify premium and want to use it with 2 iPhones. My boyfriend is logged in and it works perfect (as an premium account). Now i am also logged in (with the same name&password) on my phone but at the settings it's saying that i a...

  • Newbie
  • Hello people! We have Spotify premium and want to use it with 2 iPhones. My boyfriend is logged in and it works perfect (as an premium account). Now i am also logged in (with the same name&passw...
  • toman95
  • Roadie
  • 1967 Views
  • 1 replies
  • 0 likes
  • 1967 Views
  • 1 replies
  • 0 likes

Spotify playing on another device, logged out everywhere and changed password, still playing

Hello, I was using spotify when all of a sudden the song switched to a different one and starting playing on a different device. It started playing on a samsung tv that I do not own. So I went to my account and hit "log out everywhere" and then chang...

  • Newbie
  • Hello,   I was using spotify when all of a sudden the song switched to a different one and starting playing on a different device. It started playing on a samsung tv that I do not own. So...
  • toman95
  • Roadie
  • 232 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 232 Views
  • 1 replies
  • 0 likes

Account hacked - mix of the week from Spotify useless

HelloMy account has been hacked. This problem has been solved in the meanwhile. However, the user which has used my account has a totally different taste of music, and he was listening to a lot of songs. Therefore my mix of the week from Spotify was ...

  • Casual Listener
  • Hello My account has been hacked. This problem has been solved in the meanwhile. However, the user which has used my account has a totally different taste of music, and he was listening to a lot of ...
  • Mäni
  • Casual Listener
  • 397 Views
  • 1 replies
  • 0 likes
  • 397 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution On Tour section doesn't know where I am

Any solution to the On Tour section showing me concerts in the city I just moved 600 miles away from? I've changed my location on Facebook, and in my Spotify account settings I've entered my new zip code/billing info. I checked my IP and it correlate...

  • Casual Listener
  • Any solution to the On Tour section showing me concerts in the city I just moved 600 miles away from? I've changed my location on Facebook, and in my Spotify account settings I've entered my new zip ...
  • tooshortpants
  • Casual Listener
  • 455 Views
  • 2 replies
  • 0 likes
  • Account
  • 455 Views
  • 2 replies
  • 0 likes

Superuser Contribution Name

I just signed up for premium family, and during the process requested that I put in my full name which I entered incorrectly as I thought it meant who would I like to invite. My account now has the wrong name listed, and would like to revert that to ...

  • Newbie
  • I just signed up for premium family, and during the process requested that I put in my full name which I entered incorrectly as I thought it meant who would I like to invite. My account now has the w...
  • Julian
  • Moderator
  • 164 Views
  • 1 replies
  • 0 likes
  • Account
  • 164 Views
  • 1 replies
  • 0 likes

Superuser Contribution Disconnect account from facebook

Hello, When I first got spotify I created my account via facebook. Everything is tied up to my facebook and I can't even log in without facebook, so every time my facebook is down I can't get in to my spotify either. I'd like to start a new spotify a...

  • Visitor
  • Hello,   When I first got spotify I created my account via facebook. Everything is tied up to my facebook and I can't even log in without facebook, so every time my facebook is down I can't ge...
  • Julian
  • Moderator
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

[Personal/Artist Account] Display My Personal Name on User Account Rather Than Artist Name

I've attached my artist account to my personal user account. This is pretty cool most of the time, but one irritating feature is that my personal account now displays with my artist name, rather than my real name. This means that nobody can find my p...

  • Regular
  • I've attached my artist account to my personal user account. This is pretty cool most of the time, but one irritating feature is that my personal account now displays with my artist name, rather than...
  • jacknoble
  • Regular
  • 1587 Views
  • 4 replies
  • 0 likes
  • 1587 Views
  • 4 replies
  • 0 likes

Account location

For some reason my location is set to United States, and it won't let me change it to Canada. This is affecting me because it won't let me accept invitations to Family Premium plans if it's not based in the same country. Can anyone help?

  • Newbie
  • For some reason my location is set to United States, and it won't let me change it to Canada. This is affecting me because it won't let me accept invitations to Family Premium plans if it's not based...
  • Maxim
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Can I disconnect my account from Facebook and just use a different email and password?

I can log in with Facebook right now to acess my account. But is there a way to change that so I can just log in with a different email and password instead? I don't want to use my Facebook account anymore. Thank you so much for any help!

  • Visitor
  • I can log in with Facebook right now to acess my account. But is there a way to change that so I can just log in with a different email and password instead? I don't want to use my Facebook account a...
  • Maxim
  • Spotify Star
  • 160 Views
  • 1 replies
  • 0 likes
  • Account
  • 160 Views
  • 1 replies
  • 0 likes

Superuser Contribution FB banned my account. now i cant access my spotify

Facebook disabled my account due to some issues. my spotify account is connected via fb account. now i cant access my spotify account. is there anyway this can be fixed? My account ID now has been changed to 12139058033

  • Newbie
  • Facebook disabled my account due to some issues. my spotify account is connected via fb account. now i cant access my spotify account. is there anyway this can be fixed? My account ID now has been ch...
  • Julian
  • Moderator
  • 337 Views
  • 1 replies
  • 0 likes
  • 337 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Postal Code - Premium Subscription

Dear Maxim - is it possible to import the saved music from one account to the other? CheersMichael

  • Newbie
  • Dear Maxim - is it possible to import the saved music from one account to the other?    Cheers Michael
  • Julian
  • Moderator
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes