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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422552 Views
  • 965 replies
  • 108 likes
  • Account
  • 422552 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187177 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187177 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103777 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103777 Views
  • 70 replies
  • 10 likes

Superuser Contribution Device password can´t be send to my email adress

Hey guys, this morning I booked spotify premium student. I want to listen music on my phone, offline. Therefore I reguest a device keyword. The following error message occurs: Sorry, your e-mail address was not available. Please log off and try again...

  • Newbie
  • Hey guys,   this morning I booked spotify premium student. I want to listen music on my phone, offline. Therefore I reguest a device keyword. The following error message occurs: Sorry, your e-...
  • Alfredo
  • Roadie
  • 194 Views
  • 1 replies
  • 0 likes
  • Account
  • 194 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to change facebook created account password when not having facebook account anymore.

I created spotify account by Facebook, but i dont have facebook anymore!! I lost my password and cant change it because i dont have facebook anymore. When ever i try to change password, it wants me to login to my facebook which i dont have!! What now...

  • Newbie
  • I created spotify account by Facebook, but i dont have facebook anymore!! I lost my password and cant change it because i dont have facebook anymore. When ever i try to change password, it wants me t...
  • Alfredo
  • Roadie
  • 386 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 386 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify send out email asking abuote verification on the same email adress?

Hey.Godt a mail form spotify abot verification on my email adress.This adress is the same that the acount was registered whit.Has Spotyfy sudeldly lost my mail adres or Is this a hoxst mail? se attachments.

  • Newbie
  • Hey. Godt a mail form spotify abot verification on my email adress. This adress is the same that the acount was registered whit. Has Spotyfy sudeldly lost my mail adres or Is this a hoxst mai...
  • Alfredo
  • Roadie
  • 321 Views
  • 1 replies
  • 0 likes
  • 321 Views
  • 1 replies
  • 0 likes

Superuser Contribution buoni regalo spotify

Buonasera, gradirei sapere un'informazione. Io ho ricevuto 3 buoni regalo spotify da 3 mesi. Devo inserirli man mano quando finisce ogni buono o posso inseririli contemporaneamente ed avere quindi direttamente 9 mesi di premium? Grazie

  • Newbie
  • Buonasera, gradirei sapere un'informazione. Io ho ricevuto 3 buoni regalo spotify da 3 mesi. Devo inserirli man mano quando finisce ogni buono o posso inseririli contemporaneamente ed avere quindi di...
  • Alfredo
  • Roadie
  • 396 Views
  • 1 replies
  • 0 likes
  • 396 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify family

Hello, My dag invite me to Spotify family but nothing comes up, i don't get mail IT something about this, please help

  • Newbie
  • Hello, My dag invite me to Spotify family but nothing comes up, i don't get mail IT something about this, please help
  • Alfredo
  • Roadie
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Superuser Contribution Got kicked out of family premium account

Hi, I was part of family account, and few days ago only I got kicked out. My father in law sent me another invitation code, and i entered the same address but it won't validate both address as the same one. My husband, sister in law, father in law an...

  • Newbie
  • Hi,    I was part of family account, and few days ago only I got kicked out.  My father in law sent me another invitation code, and i entered the same address but it won't validate ...
  • Alfredo
  • Roadie
  • 558 Views
  • 1 replies
  • 0 likes
  • 558 Views
  • 1 replies
  • 0 likes

Problemas con Plan Familiar Premium

Soy el titular de mi cuenta premiun y tengo un plan familiar con 4 miembros y un administrador que no puedo eliminar y tampoco designe . Como puedo eliminarlo .

  • Newbie
  • Soy el titular de mi cuenta premiun y tengo un plan familiar con 4 miembros y un administrador que no puedo eliminar y tampoco designe . Como puedo eliminarlo . 
  • AMMJ
  • Newbie
  • 333 Views
  • 3 replies
  • 0 likes
  • 333 Views
  • 3 replies
  • 0 likes

un mensaje de error no permite que use mim servicio

Trato de usar el servicio y sale un mensaje que dice " error no lo puedes usar mas de 14 dias fuera del pais" cuando no estoy en el extranjero y tengo una cuenta familiar premiun... si no me resuelven este problema que ya he tratado de resolver cance...

  • Newbie
  • Trato de usar el servicio y sale un mensaje que dice " error no lo puedes usar mas de 14 dias fuera del pais" cuando no estoy en el extranjero y tengo una cuenta familiar premiun... si no me resuelve...
  • Uratelo
  • Gig Goer
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Re: Can't create an artist account

Hi!We have a similar problem. We did an official remix for a Swedish artist and the title says: Syster Sol - Voodoo (Cry Tuff Remix), but our name in the title is not a link, so there's no artist account. We have started a personal account and would ...

  • Casual Listener
  • Hi! We have a similar problem. We did an official remix for a Swedish artist and the title says: Syster Sol - Voodoo (Cry Tuff Remix), but our name in the title is not a link, so there's no art...
  • Uratelo
  • Gig Goer
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

No puedo acceder a mi cuenta Spotify

Tengo una cuenta premium de spotify. El problema está en que no puedo acceder a ella desde ninguno de los dispositivos que uso normalmente (Macbook Pro con yosemite, tlf LG con android y ipad)Iniciaba sesión con facebook sin ningún problema hasta hac...

  • Newbie
  • Tengo una cuenta premium de spotify. El problema está en que no puedo acceder a ella desde ninguno de los dispositivos que uso normalmente (Macbook Pro con yosemite, tlf LG con android y ipad) Inici...
  • Uratelo
  • Gig Goer
  • 427 Views
  • 3 replies
  • 0 likes
  • Login
  • 427 Views
  • 3 replies
  • 0 likes

Ayuda

Como elimino mi cuenta o cambio el código del país. Ya intente cambiarlo y me dice que el codigo del país es incorrecto...

  • Newbie
  • Como elimino mi cuenta o cambio el código del país. Ya intente cambiarlo y me dice que el codigo del país es incorrecto...
  • Uratelo
  • Gig Goer
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Last.fm can't find Spotify

I never had any troubles with that but since last week I can't listen to my Last.fm radios on Spotify.When I click on one of my radio, "Library" for example, Spotify opens but no music starts and, after a while, I have a message informing me that I n...

  • Newbie
  • I never had any troubles with that but since last week I can't listen to my Last.fm radios on Spotify. When I click on one of my radio, "Library" for example, Spotify opens but no music starts and, ...
  • Uratelo
  • Gig Goer
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Can't change country to change payment method

I can't seem to change my country, I follow instructions on the website going to subscriptions and update details but there are no three dots for me to select to change the country. Any ideas?

  • Newbie
  • I can't seem to change my country, I follow instructions on the website going to subscriptions and update details but there are no three dots for me to select to change the country. Any ideas?
  • Uratelo
  • Gig Goer
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Changed country and still no access

Hi there, I have moved to the US and changed my country within the account settings, yet it still counts me as abroad and won't let me login (been a few days now). Does anyone know a fix??Thanks!

  • Newbie
  • Hi there,   I have moved to the US and changed my country within the account settings, yet it still counts me as abroad and won't let me login (been a few days now). Does anyone know a fix?? ...
  • Uratelo
  • Gig Goer
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Declined terms and conditions

I accidentally pressed "not now" when the pop-up asking to accept the new terms and conditions showed up. Where can I accept them so my account won't get suspended?

  • Newbie
  • I accidentally pressed "not now" when the pop-up asking to accept the new terms and conditions showed up. Where can I accept them so my account won't get suspended?
  • Uratelo
  • Gig Goer
  • 360 Views
  • 1 replies
  • 0 likes
  • 360 Views
  • 1 replies
  • 0 likes

Cant remember my password

I tried to reset my password.It said "email has been sent" but there wasnt any kind of mail and its still same im sure about email please help me

  • Newbie
  • I tried to reset my password.It said "email has been sent" but there wasnt any kind of mail and its still same im sure about email please help me
  • Uratelo
  • Gig Goer
  • 257 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 257 Views
  • 1 replies
  • 0 likes

Can't change country in my profile

I can't log in because I get the "can't use Spotify abroad for more than 14 days" message. And when I try to change the country in my profile from USA to my current country it does not give any other options than USA.

  • Visitor
  • I can't log in because I get the "can't use Spotify abroad for more than 14 days" message. And when I try to change the country in my profile from USA to my current country it does not give any other...
  • Uratelo
  • Gig Goer
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Family Plan with Facebook login

I am trying to start a family plan and we all login through facebook. How do I send the invite so that they see no changes to music lists? Link or email? Thanks.

  • Newbie
  • I am trying to start a family plan and we all login through facebook.  How do I send the invite so that they see no changes to music lists?  Link or email?  Thanks.
  • Hubo
  • Community Legend
  • 21106 Views
  • 7 replies
  • 0 likes
  • Premium
  • 21106 Views
  • 7 replies
  • 0 likes

Can't use premium in Erasmus

Hey, I'm in Italy for just 2 months more and I can't use my account. It was premium family account back in Turkey. Now the only way to use Spotify is changing my country to Italy and use free account. Can you change my country to Turkey? Also because...

  • Newbie
  • Hey,    I'm in Italy for just 2 months more and I can't use my account. It was premium family account back in Turkey. Now the only way to use Spotify is changing my country to Italy ...
  • 354 Views
  • 0 replies
  • 0 likes
  • Premium
  • 354 Views
  • 0 replies
  • 0 likes