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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80354 Views

9 replies

2 likes

Account
Login
  • 80354 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653684 Views

13 replies

4 likes

Account
  • 653684 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734092 Views

18 replies

29 likes

  • 734092 Views
  • 18 replies
  • 29 likes

Superuser Contribution FAMILY PLAN-LONG HOLIDAYS

Hello everybody,I wanna start a family account, but my sister which is here at themoment is gonna study 6 months abroad in september.Can she use it as a family member?She is gonna activate it here. But can she keep on using it during the 6 months? th...

Newbie

Hello everybody, I wanna start a family account, but my sister which is here at themoment is gonna study 6 months abroad in september. Can she use it as a family member? She is gonna activate it h...

user-removed

Not applicable

313 Views

1 replies

0 likes

  • 313 Views
  • 1 replies
  • 0 likes

Premium and account

Okay I brought premium for 3 months and it confirmed and everything then it wouldn't say I had premium on the app so now I have logged out and the password won't work so I followed forgot your password and every link or whatever apparently expires be...

Visitor

Okay I brought premium for 3 months and it confirmed and everything then it wouldn't say I had premium on the app so now I have logged out and the password won't work so I followed forgot your passwo...

Maxim

Spotify Star

222 Views

1 replies

0 likes

Account
Premium
  • 222 Views
  • 1 replies
  • 0 likes

Acount

Hi,I'm supposed to have a premium account and I can't remember my name or my password,I'm still paying for it If you know how to help me find my account please contact whit this mail-- @Gmail.comThanks for your help

Casual Listener

Hi,I'm supposed to have a premium account and I can't remember my name or my password,I'm still paying for it If you know how to help me find my account please contact whit this mail-- @Gmail.com Th...

Gabii_8160

Casual Listener

683 Views

2 replies

0 likes

Account
  • 683 Views
  • 2 replies
  • 0 likes

Superuser Contribution Wrong password

Hello, I can't login into my account anymore. I can't change my password because the site is not working when I click send password. How can I fix this? Colin

Casual Listener

Hello,   I can't login into my account anymore. I can't change my password because the site is not working when I click send password. How can I fix this?   Colin

MaryS

Roadie

444 Views

4 replies

0 likes

  • 444 Views
  • 4 replies
  • 0 likes

dar de baja cuenta de Spotify

hola! he visto la promoción de 0,99€ por 3 meses y me he dado de alta poniendo los datos de mi tarjeta pero no se activa la cuenta Premium. Ya entré y salí varias veces del usuario, pero el status sigue siendo el free en lugar de Premium. Me cansé de...

Casual Listener

hola! he visto la promoción de 0,99€ por 3 meses y me he dado de alta poniendo los datos de mi tarjeta pero no se activa la cuenta Premium. Ya entré y salí varias veces del usuario, pero el status si...

user-removed

Not applicable

1662 Views

4 replies

0 likes

  • 1662 Views
  • 4 replies
  • 0 likes

calma listelerinin silinmesi

merhaba uzun süredir kullandıgım heabımdakı calma listem diger cihazı kullanmaya başladıktan sonra silindi. eski preminyum uye olmama ragmen yenıden uyelik istedi. calma listelerimin geri gelmesi konusunda desteginizi bekliyorum ıyı calısmlar

Visitor

merhaba uzun süredir kullandıgım heabımdakı calma listem diger cihazı kullanmaya başladıktan sonra silindi. eski preminyum uye olmama ragmen yenıden uyelik istedi. calma listelerimin geri gelmesi kon...

207 Views

0 replies

0 likes

  • 207 Views
  • 0 replies
  • 0 likes

Superuser Contribution Restart a family account

I have an account and I am part of a premium family subscription but because of a late payment I can not link the account to the subscription that has been restored. Tell me how to do otherwise I will be forced to end my subscription and can not use ...

Newbie

I have an account and I am part of a premium family subscription but because of a late payment I can not link the account to the subscription that has been restored. Tell me how to do otherwise I wil...

MaryS

Roadie

1648 Views

1 replies

0 likes

  • 1648 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Plan - address missunderstood

I am from Brazil and I am living in Sydney for 2 months. I am here with my boyfriend. As we live in the same address, I though I could extend my plan to Family Plan and add him. However, It doesn't work. Apparently, as my Facebook profile is brazilia...

Newbie

I am from Brazil and I am living in Sydney for 2 months. I am here with my boyfriend. As we live in the same address, I though I could extend my plan to Family Plan and add him. However, It doesn't w...

Julian

Moderator

387 Views

1 replies

0 likes

  • 387 Views
  • 1 replies
  • 0 likes

Solved!! someone using my account

Someone keeps logging into my account and listens to the music, makes new playlists etc. I tried the "sign out everywhere" option but it doesn't work, the problem keeps coming back. I'm logged into spotify from facebook and i've changed facebook pass...

Casual Listener

Someone keeps logging into my account and listens to the music, makes new playlists etc. I tried the "sign out everywhere" option but it doesn't work, the problem keeps coming back. I'm logged into s...

itu_

Community Legend

884 Views

8 replies

0 likes

  • 884 Views
  • 8 replies
  • 0 likes

Superuser Contribution How do I change my Spotify Zip Code (Postal Code)?

On the 'Edit your profile' page I do not see an option to change my Postal Code. How do I change it?

Gig Goer

On the 'Edit your profile' page I do not see an option to change my Postal Code. How do I change it?

DashesX

Visitor

50159 Views

15 replies

3 likes

Premium
  • 50159 Views
  • 15 replies
  • 3 likes

Two accounts under the same email

I some how have two accounts under the same email one premium one free. Online I can access the premium but on the app it puts me on the free account where I can't use premium or any other of my playlist.pls help

Newbie

I some how have two accounts under the same email one premium one free. Online I can access the premium but on the app it puts me on the free account where I can't use premium or any other of my play...

itu_

Community Legend

348 Views

1 replies

0 likes

  • 348 Views
  • 1 replies
  • 0 likes

Problemas com minha conta e pagamento

Fiz o cadastramento da conta e logo em seguida fiz o pagamento em boleto do spotify premium, e a minha dúvida é: fiz o cadastro da conta com email errado, e pra liberar o premium eles me enviam um email , sendo que eu não tenho acesso a esse email......

Casual Listener

Fiz o cadastramento da conta e logo em seguida fiz o pagamento em boleto do spotify premium, e a minha dúvida é: fiz o cadastro da conta com email errado, e pra liberar o premium eles me enviam um em...

Bittencourt

Spotify Star

393 Views

3 replies

0 likes

  • 393 Views
  • 3 replies
  • 0 likes

Login and Password Problems

I can't reset my password. When I had the free trial I used the same e-mail I am using for my premium account. So when I try to reset my password, it's resetting my free trial and not my premium account. What can i do about this? Thanks

Newbie

I can't reset my password. When I had the free trial I used the same e-mail I am using for my premium account. So when I try to reset my password, it's resetting my free trial and not my premium acco...

itu_

Community Legend

246 Views

1 replies

0 likes

  • 246 Views
  • 1 replies
  • 0 likes

Superuser Contribution Someone else using my account

My music was interrupted by someone who cleverly used spotify connect and took over my account. My playlists are gone and I snap shot the persons pic using my account. How do I recover my account???

Casual Listener

My music was interrupted by someone who cleverly used spotify connect and took over my account. My playlists are gone and I snap shot the persons pic using my account. How do I recover my account???

Ladybug087

Newbie

714 Views

4 replies

0 likes

  • 714 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Resubscribe to premium with Spotify/Facebook password loop

I need to cancel and change my payment date. If I end my subscription and resuscribe will i be charged the premium amount again cause I have already paid this month?

Newbie

I need to cancel and change my payment date. If I end my subscription and resuscribe will i be charged the premium amount again cause I have already paid this month?

JulianA_Bogota

Roadie

1197 Views

1 replies

0 likes

  • 1197 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hauptmitglied von Premium Family

Hallo!Ich möchte gerade meinen Ehemann zu unserem Family-Abo hinzufügen und bin der Verwalter dieses Accounts. Ich kann einloggen, aber nichts verwalten, es kommt die Nachricht: "Dein Konto gehört zu einem Familien-Abo. Bitte wende Dich an das Hauptm...

Newbie

Hallo! Ich möchte gerade meinen Ehemann zu unserem Family-Abo hinzufügen und bin der Verwalter dieses Accounts. Ich kann einloggen, aber nichts verwalten, es kommt die Nachricht: "Dein Konto gehört ...

Julian

Moderator

2023 Views

1 replies

0 likes

  • 2023 Views
  • 1 replies
  • 0 likes

Logging in

I can't log into Spotify using the app. I can only log in using the web browser. Help?

Newbie

I can't log into Spotify using the app. I can only log in using the web browser. Help?

itu_

Community Legend

316 Views

1 replies

0 likes

  • 316 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema con premium

Ho pagato Premium ma il mio account e ancora Free ho provato di tutto disconnessioni rinstallazione dell' applicazione ma niente e sul mio conto Paypal mi sono stati sottratti 9.99€ da spotify

Visitor

Ho pagato Premium ma il mio account e ancora Free ho provato di tutto disconnessioni rinstallazione dell' applicazione ma niente e sul mio conto Paypal mi sono stati sottratti 9.99€ da spotify

JulianA_Bogota

Roadie

222 Views

1 replies

0 likes

  • 222 Views
  • 1 replies
  • 0 likes