Not receiving songs in Inbox

[user-removed]

Greetings,

Seems to be an account related issue as it is behaving the same way on my iPhone, iPad, and desktop. I can send songs to people and the song will go to their inbox (as well as create a message in their facebook inboxes) but when they try and send to me I receive a facebook message but nothing in the inbox.

I have uninstalled the desktop app. Created a password for my username and tried logging in on all the devices with that instead of the facebook credentials, and upgraded to the for-pay account. Nothing resolved the issue.

However the mobile apps now both say, "32 days remaining in your Trial." So apparently instead of activating a full account I bought 30 more days of the trial account? 

Anyway, any help would be appreciated. The inbox is kind of one of the most attractive features of the service for me.

-Ian

[zmancele]

I've also been having this issue since Feb 27th, on a Windows 7 machine.  It's persisted after reinstalling Spotify, although I receive FB messages that friends are sending me songs.  Really looking forward to a fix for this.

[tderosier · Accepted solution]

I as well haven't been able to receive any inbox material for a week now. It would be nice to get a fix as other friends and I rely on it to spread new music. 

[MichaelJerzak]

Spotify is working as hard as it can to resolve these bugs.

[suloeb]

Mine is working again!! Thank you Spotify.

[Paulstoney989]

I'm having the same issue.  I just joined spotify so I've got all of the updated software on multiple computers and on my mobile device.  I can send links but can't recieve.  Please help.

Thanks!

Paul

[EllieHargreaves]

Also having the same problem. Songs come to my facebook messages, but Spotify inbox has been broken since 21st Feb. Am a paying user so would love to get it back working again!! 

[Peter__]

Some people are reporting this is working again, can you try logging out and back into Spotify and trying again? 

If it is still broken, post here and I (or another super user) can escalate this to the community team to show people are still having issues. 

Peter

[jaynabobayna]

I am still having the same issues, after logging in/out and downloading again.  Please help!

[greenpharey]

I'm still having issues receiving the messages.  I've logged out and back in.

Thanks,

[jnicophene]

I'm having the same issue. 

Version: 0.9.0.133.gd18ed589

I created my account through Facebook

[jnicophene]

It worked about a week or 2 ago but i can't recieve any for the past week.

Thanks

[jnicophene]

I logged on and logged off and still not working =(

[bwally]

I just stopped receiving songs in my Spotify inbox. I get a Facebook message, but when I click on the Spotify links, they launch Spotify web player and there's no inbox. I've tried logging out and back in.

[surfingrosie]

I am also not receiving songs in my inbox. Last track received was 6th June. I used to get them as a facebook message and spotify link which then opened the web player but even this has stopped working.

Not sure why I got them as a facebook message at all, as I have not linked my facebook account and spotify account!!??

I have tried sending myself a track from my boyfriend's account to check but it has just disappeared into the ether.

I am a premium member and have been for a very long time. I have downloaded the latest versions to desktop (Windows 7), laptop (Windows 7) and android phone (v. 4.0.4).

This is incrediby annoying. I listen to spotify all day whilst working and share a lot of music so the fact this hasn't worked for 6 weeks is frustrating!! Please sort if out Spotify.

[plailleur]

Hi,

I'm having the same issue (or at least it looks a lot like it) with a friend on Spotify.

Here are the few symptoms so far :

1 - My friend is not showing up anymore in the feeds section (and he is not using the private listening mode).

2 - I can receive songs from him but he not the opposite.

Hope someone could help us on that, I really share loads of songs with him and it's been broken for weeks now.

🙂

[whisper2120]

I need help with this issue too. I am on an iPhone 6 Plus with the latest app update. I have followed all steps listed to help and nothing still.

[user-removed]

Was there ever an official solution to this problem?... I have tried logging out of Spotify on my desktop, and logged back in with the stupid Facebook Email thing, and I still NEVER receive songs to my inbox that friends try to share with me.

[whisper2120]

They told me that they are doing away with that feature 😞 

[erikthayne]

So I tried this solution and I was never prompted with a window asking is this was associated with another account. Any help would be appreciated. Thanks!