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Solved! Go to Solution.
I synced my playlist offline to max. 2 device. Although i sometimes get this angry message. For example after changing sim card. This holidays i had the luck not to turn my android device online. Back home, i do that and all offline sync was gone.
Please reset the devices on my account. And please solve this problem, there must be i way to get a warning before deleting.
Steve, sorry that I'm not an Android developer - and I can tell you that we do pass all these things on. Having to reset devices for users isn't exactly the best use of my time, I realise.
From what I can tell the problem is due to the fact we identify devices partly based on cache IDs. Things like changing cards can often change this ID and so we think there's multiple devices. But that's just my impression - I don't know all the technical details.
So I'm hoping for a fix just as much as you. Until then I'll keep helping everyone as best I can.
We've seen the post, don't worry. We just don't have anything to post yet.
Unfortunately I don't have the klout to force the Android devs to post here either. We'll keep up the lobbying of course - we're on your side.
I am glad to see I'm not the only one with this issue. I use an iPod Touch as my only offline advice, and still get the message from time to time, claiming I have offline playlists on more than 3 devices, erasing all my current tracks.
It generally seems to happen when I'm using a new Wi-Fi network for some reason.
Please send me the same e-mail about resetting my account!
Like many others have suggested, I also think it would be great if the users could manage their ofline activated devices through their Spotify account.
I cancled my spotify service because of this error. I'd like to reinstate if this "clearing devices" fix actually works. If you do this for me will I get the same message again once I connect to a 4th wifi network or something?
I also have a new phone, it's the only device I'd like to sync my tracks to. That's not so much to ask I think.
Spotify is great, this bug is really a downer.
BTW my device is an Android
Yes, please reset those cache's. I have a new device so hopefully all goes well. I did however copy over settings from the old device so we'll see.
Strange that you can see that I had three cache's from the same device but the software thinks they were three different devices. That seems....wrong.
Hi Fatalgray - No problem, I've now removed all those devices for you.
I also recommend doing a quick clean reinstall of the Spotify app on your new device and your desktop before you get started. Let us know if we can help with anything else.
Here we go again.
I had to reinstall Spotify on my Mac, and now I get the more than 3 devices message again. There really needs to be a way to reset this in your user account settings.
I only have it installed on 3 devices.
Could you please reset my offline devices again?
erik5678 - reset!
da_random - done!
Thank you very much!
hi , i am having the same problems . Can you de activate the devices please?
Hello dear mods,
I've just purchased a new MacBook Air and get the "more than 3 devices" message on my iPhone. Can you please reset my devices asap? I am on my way to the airport, have two 10hr flights coming up and really need my playlists. Thanks! Sven
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