Help Wizard

Step 1


Old facebook

Old facebook

Okay so somehow I was logged into Spotify with an old Facebook account that I can no longer access, and I upgraded to premium. It was showing I was still a free account and I tried logging out but it would only let me log back in with my new Facebook. I can't access the old Facebook to log back in because I don't remember the email. How can I stop the charge?

1 Reply

Hey @Sethstewart70, help's here!


We'd recommend getting in contact with us directly, or by tweeting our support handle.


We'll be able to help you out further with this and take a look under the hood. Once we stop the subscription, we'll be able to help you close any duplicate accounts and move the saved music to a chosen account to avoid future confusion.


Let us know how you get on with the folks over there.


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