Overcharged

[Kejuana2005]

I was overcharged 2x by Spotify for 35.00 plus 9.99 and they don't reply to emails,fb,tweeter or instagram bull**bleep** COMPANY

[Maxim]

Hello @Kejuana2005,

Spotify Support usually replies to all messages within 48 hours.

[Kejuana2005]

Well this is not the first time this has happened i was charged in jan 32.00 plus 9.99 i didn't get a response it's really aggravating bc i actually liked Spotify and used it every single day!

[Maxim]

@Kejuana2005

If you got an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address.

[Kejuana2005]

I didn't

[Jordi]

Hi there welcome!

Can you double check your junk folder for any email from @spotify.com?

If it's not there, then I'd recommend sending a tweet to @SpotifyCares on Twitter. If you don't have Twitter, then it's best to try this form again.

Let me know if none of these options helped. You should always get an e-mail confirmation after contacting Spotify Customer Support.

[Kejuana2005]

I have done all of the above no response twitter,fb,instagram and Spotify support aggregated.com bc it put my bank account into overdraft

[Jordi]

Can you send me a link to the tweet, I can chase things up for you.

[Kejuana2005 · Accepted solution]

https://twitter.com/Cutie_Queen88/status/725709845240799232

It was 32.00 both times dont known where i got 35.00 i know it was 30 something i check my bank statement via my bank app it was 32.00 plus the 9.99 Premium cost

[Jordi]

Thank you for posting the link. Spotify usually responds within 24-48 hours more often within 24 hours. They usually ask you to send a DM with some account details. If you do that right now, the faster your case will be resolved.

Please send them a DM with:

 - Account name

 - Last 4 digits of your creditcard number

 - Date of Birth

[Maxim]

---

@Jordi wrote:

Thank you for posting the link. Spotify usually responds within 24-48 hours more often within 24 hours. They usually ask you to send a PM with some account details. If you do that right now, the faster your case will be resolved.

Please send them a tweet with:

 - Account name

 - Last 4 digits of your creditcard number

 - Date of Birth

---

 Please send them a Direct Message (DM) and not a Tweet 🙂

[Kejuana2005]

Where to send the dm ?

[Kejuana2005]

Oh ok nevermind