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Overcharged

Overcharged

Hi I've just sign up Spotify premium, but being overcharged for 2 times, pls help to credit the amount into my account.

 

thanks

 

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1 Reply

Hey @ginc678,

 

If your account status still shows as Free on the Subscription page, just check the status of those payments on your bank statement. If they appear as pending/pre-auth/processing, this might explain things: https://support.spotify.com/learn-more/faq/#!/article/pending-charges/.

 

Need more help? Just give a shout to the Support team either via the Contact form or send a tweet to @SpotifyCares.

 

Hope that helps 🙂

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