PLEASE HELP!!! Account Issues!

[elladaveson]

Plan

Free/Premium

Country

Australia

Device

(Surface Pro & iPhone X)

Operating System

(Windows 10)

Here is my issue:

At the moment I have two Spotify accounts, one which I just created so I can post this topic, which I have named 'backup', and I am using on this website. However, my main Spotify account is named 'elladaveson', and I am only logged into it on my laptop. I do not remember my password, and when I try to reset it, Spotify tells me that my username is invalid. I think this is because I need to click on 'account' and identify the numbers and letters which are apparently my actual Spotify username. I can do this with my 'backup' account, but not with my main. I have contacted Spotify, but I need either to be able to reset my password or identify my actual username for my main account, otherwise I can not log into my Spotify anywhere else and begin my premium subscription, which is extremely annoying. Please help!

My Question or Issue

[Billy-J]

Hey @elladaveson, thanks for reaching out to the Community!

No worries. For this particular case, I'd recommend getting in touch with Customer Support here. They'll take a look and do their best to help.

Have a nice day!

[elladaveson]

Hi 'Billy-J', I have contacted Customer Support but I had to do so from my other account, which is part of the problem. Because of this I don't think they will be able to help.

[Billy-J]

Hey @elladaveson, 

Getting in touch with Spotify through that link should not ask you to log in since you're not able to access your account.

When you go to that page, go to Account > Other > I STILL NEED HELP. Then enter the information required as well as description of your issue, and you'll get connected to Support.

Hope that clears things up!