PLEASE HELP- account subcription

graceehuesmann · 2016-07-04

hi! I bought spotify premium about four days ago with itunes. It wont show up on my spotify account. I've tried looking at other peoples posts on here and the answers, but so farnothing has helped. ive gone on the computer and on my i pod. My i pod's subscriptions settings say i have spotify premium and they took the money out of my i tunes account. But spotify says my account is still free. Ive restarted the app, deleted it and got it again, and nothings working. so did i just litteraly loose 12 dollars on this? my month that i bought is ticking down and i cant use it. Please spotify....help me! Thanks!

MattSuda · 2016-07-04

@graceehuesmann

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

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