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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14644 Views

7 replies

11 likes

Security
  • 14644 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

551902 Views

991 replies

115 likes

Account
  • 551902 Views
  • 991 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

130950 Views

74 replies

12 likes

Account
Login
Premium
  • 130950 Views
  • 74 replies
  • 12 likes

No puedo usar Premium

Contrate la promoción de vacaciones de 3 meses por 9 pesos mexicanos, pero no la puedo disfrutar, me dice que sigo siendo free, cuando inclusive ya me la cobraron

Newbie

Contrate la promoción de vacaciones de 3 meses por 9 pesos mexicanos, pero no la puedo disfrutar, me dice que sigo siendo free, cuando inclusive ya me la cobraron

osornios

Spotify Star

267 Views

2 replies

0 likes

Account
Free
Premium
  • 267 Views
  • 2 replies
  • 0 likes

"Prepaid code is not valid in this country" - "Il codice prepagato non è valido in questo paese"

Hi everyone! I received a subscription to Spotify Premium but when I try to redeem it an error message occurs, saying that prepaid code is not valid in this country (actually since I'm in Italy it pops out in Italian but I think it translated like th...

Newbie

Hi everyone! I received a subscription to Spotify Premium but when I try to redeem it an error message occurs, saying that prepaid code is not valid in this country (actually since I'm in Italy it po...

osornios

Spotify Star

757 Views

1 replies

0 likes

Premium
  • 757 Views
  • 1 replies
  • 0 likes

Change Country (grayed out)

Hi, I updated my subscription to a NZ credit card which seems to have worked but the country listed is still UK and the option to change it is grayed out. Can someone please let me know how to update this and put in a new billing address? Thanks in a...

Regular

Hi,   I updated my subscription to a NZ credit card which seems to have worked but the country listed is still UK and the option to change it is grayed out. Can someone please let me know how ...

osornios

Spotify Star

10357 Views

8 replies

0 likes

Account
Subscription
  • 10357 Views
  • 8 replies
  • 0 likes

suscribete 3 meses por 9.00

Obtuve la promocion de 3 meses por 9.00 el 29 de junio me cobraron 2 veces 9,09 pesos y Hoy 4 de Julio me Vuelven a cobrar 9,09 pesos, me pueden explicar por favor ESTO.

Casual Listener

Obtuve la promocion de 3 meses por 9.00  el 29 de junio me cobraron 2 veces 9,09 pesos y Hoy 4 de Julio me Vuelven a cobrar 9,09 pesos, me pueden explicar por favor ESTO.    

osornios

Spotify Star

199 Views

1 replies

0 likes

Subscription
  • 199 Views
  • 1 replies
  • 0 likes

Playlist: Weekly discovery

How can I recover the Playlist "Weekly Discovery" of 2 weeks ago? The playlist (obviosuly) is new every week, but I want the past past one.It is possible to search it?

Casual Listener

How can I recover the Playlist "Weekly Discovery" of 2 weeks ago? The playlist (obviosuly) is new every week, but I want the past past one. It is possible to search it?

osornios

Spotify Star

428 Views

4 replies

0 likes

Subscription
  • 428 Views
  • 4 replies
  • 0 likes

[Discover] I had to research a load of rubbish music and now...

I used Spotify to research a load of music I don't like, forgetting to activate Private Session, and now my Discover Weekly playlists which I used to LOVE are now half filled with rubbish.What can I do to reverse the situation?

Newbie

I used Spotify to research a load of music I don't like, forgetting to activate Private Session, and now my Discover Weekly playlists which I used to LOVE are now half filled with rubbish. What ca...

osornios

Spotify Star

194 Views

1 replies

0 likes

Other
  • 194 Views
  • 1 replies
  • 0 likes

Won't accept debit card

Can someone please help me pay with my debit card? It keeps coming up with "oops your card is having a bad day" It used to accept payments each month from my visa debit card and now it doesn't anymore. pril 11, 2016 Point of Sale - Visa Debit VISA DE...

Newbie

Can someone please help me pay with my debit card? It keeps coming up with "oops your card is having a bad day"   It used to accept payments each month from my visa debit card and now it doesn...

osornios

Spotify Star

1605 Views

1 replies

0 likes

Premium
  • 1605 Views
  • 1 replies
  • 0 likes

Traveling abroad and trying to listen to local bands

Hey everyone, I live in the US, but I´m traveling in Sweden for the next few weeks. How do I change my country so I can listen to Swedish bands? I´m trying to listen to a few local bands I´ve heard here, but i get an error telling me they´re not avai...

Newbie

Hey everyone,  I live in the US, but I´m traveling in Sweden for the next few weeks. How do I change my country so I can listen to Swedish bands? I´m trying to listen to a few lo...

MattSuda

Spotify Star

307 Views

3 replies

0 likes

Account
Other
Premium
  • 307 Views
  • 3 replies
  • 0 likes

PLEASE HELP- account subcription

hi! I bought spotify premium about four days ago with itunes. It wont show up on my spotify account. I've tried looking at other peoples posts on here and the answers, but so farnothing has helped. ive gone on the computer and on my i pod. My i pod's...

Casual Listener

hi! I bought spotify premium about four days ago with itunes. It wont show up on my spotify account. I've tried looking at other peoples posts on here and the answers, but so farnothing has help...

MattSuda

Spotify Star

193 Views

1 replies

0 likes

Subscription
  • 193 Views
  • 1 replies
  • 0 likes

I already pay premium but my accunt still as a free

Hi i made my payment by app store but in my accunt im still as a free

Newbie

Hi i made my payment by app store but in my accunt im still as a free

MattSuda

Spotify Star

207 Views

2 replies

0 likes

Account
Premium
  • 207 Views
  • 2 replies
  • 0 likes

I FORGOT MY PASSWORD

So I just made a new acc and i chose the "1 month free premium promotion" so I needed to enter a credit card and I did it but then I realized that when I created my new acc I accidently wrote "hotmail" instead of "gmail" and because of that I had to ...

Newbie

So I just made a new acc and i chose the "1 month free premium promotion" so I needed to enter a credit card and I did it but then I realized that when I created my new acc I accidently wrote "hotmai...

tomasrex

Roadie

245 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 245 Views
  • 1 replies
  • 0 likes

Can't log in on my computer but can online

I can log in oniline but not in the app on my macbook desktop. Iv tried unistalling and installing it several times and creating a new account but neither are working.

Newbie

I can log in oniline but not in the app on my macbook desktop.  Iv tried unistalling and installing it several times and creating a new account but neither are working. 

201 Views

0 replies

0 likes

Login
  • 201 Views
  • 0 replies
  • 0 likes

In Latvia

I live in the United States but I'm in Latvia right now. I just want to know if I can change my settings to allow me to listen to the United States spotify again?

Newbie

I live in the United States but I'm in Latvia right now. I just want to know if I can change my settings to allow me to listen to the United States spotify again?

LordRollin

Community Legend

603 Views

1 replies

0 likes

Account
  • 603 Views
  • 1 replies
  • 0 likes

Am I still getting charged

Okay. I signed up for premium and I was on the three month 0.99 plan. I just canceled it before the first month was over because it's not playing music offline. Will I still be charged for the 2 months or when I canceled it it will stop charging my c...

Casual Listener

Okay. I signed up for premium and I was on the three month 0.99 plan. I just canceled it before the first month was over because it's not playing music offline. Will I still be charged for the 2 mont...

tomasrex

Roadie

237 Views

3 replies

0 likes

Premium
Subscription
  • 237 Views
  • 3 replies
  • 0 likes

can't stop free trial

how can I stop the free trial?

Newbie

how can I stop the free trial?

coloyrs

Community Legend

211 Views

1 replies

0 likes

Free
  • 211 Views
  • 1 replies
  • 0 likes

Problema ao atualizar o cartão de crédito

Boa tarde!Estou tentando autalizar meu cartão de crédito mas a página está dando erro. Enquanto isso fico sem renovar a minha assinatura.Tks.

Newbie

Boa tarde! Estou tentando autalizar meu cartão de crédito mas a página está dando erro. Enquanto isso fico sem renovar a minha assinatura. Tks.

arlc89

Newbie

252 Views

1 replies

0 likes

Account
  • 252 Views
  • 1 replies
  • 0 likes

Quiero borrar mi cuenta de spotify

Quiero borrar mi cuenta de spotify como lo hago?

Visitor

Quiero borrar mi cuenta de spotify como lo hago?

Demi_Tutoriales

Newbie

437 Views

2 replies

0 likes

Account
  • 437 Views
  • 2 replies
  • 0 likes

Problema na sincronia com a conta do FACEBOOK

Tenho DUAS contas no SPOTIFYUma FREE, que não sincroniza com a conta do FacebookOutra PREMIUM, vinculada ao Facebook, mas não aparece EMAIL cadastrado no Perfil da Conta. Dados do perfil incompletos e errados. Sem acesso aos amigos do FACEbook.Imposs...

Visitor

Tenho DUAS contas no SPOTIFY Uma FREE, que não sincroniza com a conta do Facebook Outra PREMIUM, vinculada ao Facebook, mas não aparece EMAIL cadastrado no Perfil da Conta. Dados do perfil incomple...

246 Views

0 replies

0 likes

Account
Other
  • 246 Views
  • 0 replies
  • 0 likes

I need help or im leaving

I pay for my spotify thought itunes and my account is saying im a free user but i pay 12.99 amouth and even my iTunes account said iv paid it untill the 3rd of August So i need help now because if this dont work then i will not pay out for it anymore

Casual Listener

I pay for my spotify thought itunes and my account is saying im a free user but i pay 12.99 amouth and even my iTunes account said iv paid it untill the 3rd of August So i need help now because if th...

Musiclover155

Casual Listener

246 Views

2 replies

0 likes

Premium
  • 246 Views
  • 2 replies
  • 0 likes

Wish box for missing records

Prezados, Quando tento utilizar o token do Plano familiar, para adicionar minha conta, aparece a seguinte mensagem:"Não foi possível adicionar você ao Premium for Family porque sua conta precisa estar baseada no mesmo país que o titular do plano Prem...

Newbie

Prezados,   Quando tento utilizar o token do Plano familiar, para adicionar minha conta, aparece a seguinte mensagem: "Não foi possível adicionar você ao Premium for Family porque sua conta...

170 Views

0 replies

0 likes

Account
  • 170 Views
  • 0 replies
  • 0 likes