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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88769 Views

9 replies

2 likes

Account
Login
  • 88769 Views
  • 9 replies
  • 2 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

758285 Views

18 replies

29 likes

  • 758285 Views
  • 18 replies
  • 29 likes

Spotify Premium Payment

I'm realy having trouble and a stressful time because I do not have that premium button. I've tried logging out, deleting the app, but still the same, can't find that premium button. I can't upgrade to Premium... (I'm paying with Itunes)

Casual Listener

I'm realy having trouble and a stressful time because I do not have that premium button. I've tried logging out, deleting the app, but still the same, can't find that premium button. I can't upgrade ...

MattSuda

Spotify Star

345 Views

2 replies

0 likes

Account
Premium
Subscription
  • 345 Views
  • 2 replies
  • 0 likes

Premium subscription trouble

Hi I have reinstalled spotify and have logged in but it is saying I only have spotify free. I have spotify premium. How do I fix this problem as I am making payments for premium.

Visitor

Hi I have reinstalled spotify and have logged in but it is saying I only have spotify free. I have spotify premium. How do I fix this problem as I am making payments for premium.

MattSuda

Spotify Star

220 Views

1 replies

0 likes

Subscription
  • 220 Views
  • 1 replies
  • 0 likes

Cerrar cuenta de Facebook asociada a spotify

Abrí spotify la primera vez con mi cuenta de Facebook y luego compre la premium usando otro correo. Ahora no puedo conectarme a Facebook con mi cuenta premium porque ya está asociada a otra cuenta de spotify. Que debo hacer?

Newbie

Abrí spotify la primera vez con mi cuenta de Facebook y luego compre la premium usando otro correo. Ahora no puedo conectarme a Facebook con mi cuenta premium porque ya está asociada a otra cuenta de...

392 Views

0 replies

0 likes

Account
Free
Premium
Subscription
  • 392 Views
  • 0 replies
  • 0 likes

postal code is not recognized HELP!!

I can't upgrade to premium as the page does not recognize my postal code.

Newbie

I can't upgrade to premium as the page does not recognize my postal code.

MattSuda

Spotify Star

365 Views

1 replies

0 likes

Account
Premium
  • 365 Views
  • 1 replies
  • 0 likes

Solved!! Paid for subscription I don't have

Cancelled my subscription but was charged $11.99 for Premium moments later. How do you contact customer service to get a refund?

Casual Listener

Cancelled my subscription but was charged $11.99 for Premium moments later. How do you contact customer service to get a refund?

spurssinger

Newbie

554 Views

3 replies

1 likes

Account
Subscription
  • 554 Views
  • 3 replies
  • 1 likes

Over charges of 9.99

I have family plan. Me and 2 users. Being charged 19.99. And being charged 9.99 from my account. Double charging me. For a year. I want to be refunded for the 9.99 for all the months since I have been on it. Over a year

Newbie

I have family plan. Me and 2 users. Being charged 19.99. And being charged 9.99 from my account. Double charging me. For a year. I want to be refunded for the 9.99 for all the months since I have bee...

250 Views

0 replies

0 likes

Subscription
  • 250 Views
  • 0 replies
  • 0 likes

Spotify won't allow me to buy Premium

When I go to buy, it will take me to the screen to purchase, but when I click "Accept and pay", it takes me back to the offor screen. Is there any other way to purchase premium?

Newbie

When I go to buy, it will take me to the screen to purchase, but when I click "Accept and pay", it takes me back to the offor screen. Is there any other way to purchase premium?

288 Views

0 replies

0 likes

Premium
  • 288 Views
  • 0 replies
  • 0 likes

Solved!! How do you get 3 months for .99c like advertised?

Hi there You are adverising .99c for three months but each time I click on premium the only option is 1 month free then $12.99 a month... what am I doing wrong? I have searched on my app and on my laptop.... even google has the advert but when you cl...

Casual Listener

Hi there  You are adverising   .99c for three months but each time I click on premium the only option is 1 month free then $12.99 a month... what am I doing wrong?  I have s...

v8vibr8a

Casual Listener

448 Views

2 replies

0 likes

Premium
  • 448 Views
  • 2 replies
  • 0 likes

Gifting Spofity in Belize

I'm in the US and would like to first a subscription to a friend in Belize. Will they be able to use the service there? Thanks.

Newbie

I'm in the US and would like to first a subscription to a friend in Belize. Will they be able to use the service there? Thanks. 

Bittencourt

Spotify Star

1031 Views

1 replies

0 likes

Subscription
  • 1031 Views
  • 1 replies
  • 0 likes

When does Premium cancel?

I signed up for the $0.99 for 3 months bundle, and it is due for renewal on 30th June. If I cancel today will my premium end immediately or on 30th June? Cause I want to know if I should lock in the cancellation today, thanks!

Newbie

I signed up for the $0.99 for 3 months bundle, and it is due for renewal on 30th June. If I cancel today will my premium end immediately or on 30th June?   Cause I want to know if I should loc...

MattSuda

Spotify Star

266 Views

1 replies

0 likes

Premium
Subscription
  • 266 Views
  • 1 replies
  • 0 likes

Solved!! I don't want automatic payments. I payed 0.99 cents for the summer.

If I cancel do I cancel my 0.99 cent deal entirely. How do I make sure Spotify doesn't automatically charge after the summer? So there is no option to pay in incriments?

Casual Listener

If I cancel do I cancel my 0.99 cent deal entirely. How do I make sure Spotify doesn't automatically charge after the summer? So there is no option to pay in incriments? 

MarkL3

Casual Listener

389 Views

2 replies

0 likes

Premium
  • 389 Views
  • 2 replies
  • 0 likes

Subscription

So I tried to get the 0.99$ premium but it said that I was not eligible to get it. So I clicked it two more times and it said the same thing. It then charged me 3.00$ and did not give me premium. I would like my 3.00$ refunded.

Newbie

So I tried to get the 0.99$ premium but it said that I was not eligible to get it. So I clicked it two more times and it said the same thing. It then charged me 3.00$ and did not give me premium. I w...

Alejandro141

Newbie

356 Views

3 replies

0 likes

Subscription
  • 356 Views
  • 3 replies
  • 0 likes

family plan

Does spotify family have an end date? Such as the Spotify student is only for 12 months

Newbie

Does spotify family have an end date? Such as the Spotify student is only for 12 months

MattSuda

Spotify Star

218 Views

1 replies

0 likes

Premium
  • 218 Views
  • 1 replies
  • 0 likes

Debit card was charged for a student membership but I am still only allowed the free membership.

I signed up for the student Spotify account and my credit card was charged but online and on the app it says I have a free membership. Why am I being chargedand or why isn't it switching over to a student account? Also when I try to contact Spotify t...

Newbie

I signed up for the student Spotify account and my credit card was charged but online and on the app it says I have a free membership. Why am I being chargedand or why isn't it switching over to a st...

MattSuda

Spotify Star

220 Views

1 replies

0 likes

Account
Subscription
  • 220 Views
  • 1 replies
  • 0 likes

Going to college, currently have premium, looking to get the student discount

I am just wondering if it is possible to get the $4.99 a month premium now that I am going to college. I already am a premium user, I do not want to cancel my current subscription because I was recently charged for it. So is there a way that next mon...

Casual Listener

I am just wondering if it is possible to get the $4.99 a month premium now that I am going to college. I already am a premium user, I do not want to cancel my current subscription because I was recen...

Ambivalence

Community Legend

463 Views

3 replies

0 likes

Account
Premium
Subscription
  • 463 Views
  • 3 replies
  • 0 likes

Can't update payment method

I had the spotify premium student discount option and then my associated card on my account had to be destroyed due to fraud. Before I could update my payment options with a new card - I graduated college. Now i am no longer eligible for the student ...

Newbie

I had the spotify premium student discount option and then my associated card on my account had to be destroyed due to fraud.  Before I could update my payment options with a new card - I gradua...

Ambivalence

Community Legend

311 Views

1 replies

0 likes

Account
Premium
Subscription
  • 311 Views
  • 1 replies
  • 0 likes

Changed countries but still being charged in previous country currency

Hi I recently moved from NZ to Australia. I was paying in NZ dollars but now even though I changed my subscription to now pay in Australian dollars with my Australian credit card I have still been charged with my NZ credit card. How do I get this cha...

Newbie

Hi    I recently moved from NZ to Australia.  I was paying in NZ dollars but now even though I changed my subscription to now pay in Australian dollars with my Australian credit card...

178 Views

0 replies

0 likes

Subscription
  • 178 Views
  • 0 replies
  • 0 likes

Won't let me purchase premium

Using my iPhone trying to purchase premium with my Visa card but it won't work, got no idea??

Newbie

Using my iPhone trying to purchase premium with my Visa card but it won't work, got no idea??

MattSuda

Spotify Star

295 Views

1 replies

0 likes

Account
Premium
Subscription
  • 295 Views
  • 1 replies
  • 0 likes

Something went wrong

Constantly. I even got a brand new phone, downloaded the app, still get the same on every page. That didn't work. Please give it another go. Huh? I upgraded family to premium and we ALL HAVE THIS PROBLEM. How to permanently resolve beforemail I close...

Newbie

Constantly. I even got a brand new phone, downloaded the app, still get the same on every page. That didn't work. Please give it another go. Huh? I upgraded family to premium and we ALL HAVE THIS PRO...

Ambivalence

Community Legend

703 Views

1 replies

0 likes

Web Player
  • 703 Views
  • 1 replies
  • 0 likes

Can't get into my account

I have a Spotify account I have been paying for had all play list an everything no can't find it anywhere an can't find anyway to re access it???

Casual Listener

I have a Spotify account I have been paying for had all play list an everything no can't find it anywhere an can't find anyway to re access it???

osornios

Spotify Star

601 Views

2 replies

0 likes

Account
Premium
Security
Subscription
  • 601 Views
  • 2 replies
  • 0 likes