Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80492 Views

9 replies

2 likes

Account
Login
  • 80492 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654146 Views

13 replies

4 likes

Account
  • 654146 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734635 Views

18 replies

29 likes

  • 734635 Views
  • 18 replies
  • 29 likes

Debit card was charged for a student membership but I am still only allowed the free membership.

I signed up for the student Spotify account and my credit card was charged but online and on the app it says I have a free membership. Why am I being chargedand or why isn't it switching over to a student account? Also when I try to contact Spotify t...

Newbie

I signed up for the student Spotify account and my credit card was charged but online and on the app it says I have a free membership. Why am I being chargedand or why isn't it switching over to a st...

MattSuda

Spotify Star

204 Views

1 replies

0 likes

Account
Subscription
  • 204 Views
  • 1 replies
  • 0 likes

Going to college, currently have premium, looking to get the student discount

I am just wondering if it is possible to get the $4.99 a month premium now that I am going to college. I already am a premium user, I do not want to cancel my current subscription because I was recently charged for it. So is there a way that next mon...

Casual Listener

I am just wondering if it is possible to get the $4.99 a month premium now that I am going to college. I already am a premium user, I do not want to cancel my current subscription because I was recen...

Ambivalence

Community Legend

450 Views

3 replies

0 likes

Account
Premium
Subscription
  • 450 Views
  • 3 replies
  • 0 likes

Can't update payment method

I had the spotify premium student discount option and then my associated card on my account had to be destroyed due to fraud. Before I could update my payment options with a new card - I graduated college. Now i am no longer eligible for the student ...

Newbie

I had the spotify premium student discount option and then my associated card on my account had to be destroyed due to fraud.  Before I could update my payment options with a new card - I gradua...

Ambivalence

Community Legend

303 Views

1 replies

0 likes

Account
Premium
Subscription
  • 303 Views
  • 1 replies
  • 0 likes

Changed countries but still being charged in previous country currency

Hi I recently moved from NZ to Australia. I was paying in NZ dollars but now even though I changed my subscription to now pay in Australian dollars with my Australian credit card I have still been charged with my NZ credit card. How do I get this cha...

Newbie

Hi    I recently moved from NZ to Australia.  I was paying in NZ dollars but now even though I changed my subscription to now pay in Australian dollars with my Australian credit card...

169 Views

0 replies

0 likes

Subscription
  • 169 Views
  • 0 replies
  • 0 likes

Won't let me purchase premium

Using my iPhone trying to purchase premium with my Visa card but it won't work, got no idea??

Newbie

Using my iPhone trying to purchase premium with my Visa card but it won't work, got no idea??

MattSuda

Spotify Star

279 Views

1 replies

0 likes

Account
Premium
Subscription
  • 279 Views
  • 1 replies
  • 0 likes

Something went wrong

Constantly. I even got a brand new phone, downloaded the app, still get the same on every page. That didn't work. Please give it another go. Huh? I upgraded family to premium and we ALL HAVE THIS PROBLEM. How to permanently resolve beforemail I close...

Newbie

Constantly. I even got a brand new phone, downloaded the app, still get the same on every page. That didn't work. Please give it another go. Huh? I upgraded family to premium and we ALL HAVE THIS PRO...

Ambivalence

Community Legend

691 Views

1 replies

0 likes

Web Player
  • 691 Views
  • 1 replies
  • 0 likes

Can't get into my account

I have a Spotify account I have been paying for had all play list an everything no can't find it anywhere an can't find anyway to re access it???

Casual Listener

I have a Spotify account I have been paying for had all play list an everything no can't find it anywhere an can't find anyway to re access it???

osornios

Spotify Star

583 Views

2 replies

0 likes

Account
Premium
Security
Subscription
  • 583 Views
  • 2 replies
  • 0 likes

Having Issues

There are a few things I'm struggling with... 1 - "Recently Played Artists" - Is there a way to remove/hide this? It's not even accurate. 2 - Username - Can I change this? It appears as a bunch of numbers. 3 - Notification Bell - Where did it go? It ...

Visitor

There are a few things I'm struggling with...   1 - "Recently Played Artists" - Is there a way to remove/hide this? It's not even accurate.     2 - Username - Can I change thi...

user-removed

Not applicable

413 Views

3 replies

0 likes

Account
Free
Login
Other
Premium
Security
Subscription
Unlimited
  • 413 Views
  • 3 replies
  • 0 likes

Solved!! 3 months of premium for $0.99 - will be charged $12.99 at the end of 1st month

I have followed a promotional offer link (email) to get 3 months of Spotify premium for $0.99.However when the confimation email came through it looks like I got one month of free premium, and will be charged a regular price of $12.99 beyond that. As...

Casual Listener

I have followed a promotional offer link (email) to get 3 months of Spotify premium for $0.99. However when the confimation email came through it looks like I got one month of free premium, and will...

Spotify73

Casual Listener

4500 Views

2 replies

0 likes

Free
Premium
  • 4500 Views
  • 2 replies
  • 0 likes

How to release E-Mail from Facebook?

Does anyone know how to release my e-mail from faceboon? I've tried to contact spotify 3 times within the correct "release"-form but without any answer.Any way of contacting them via direct mail/phone to get this resolved asap?

Newbie

Does anyone know how to release my e-mail from faceboon? I've tried to contact spotify 3 times within the correct "release"-form but without any answer. Any way of contacting them via direct mail/ph...

osornios

Spotify Star

457 Views

1 replies

0 likes

Account
Login
Other
  • 457 Views
  • 1 replies
  • 0 likes

Solved!! Pay with credit on phone

I want to know if there is a way to use you mobile phone credit to pay for spotify premium. I need it to on the 3 mobile carrier please help

Visitor

I want to know if there is a way to use you mobile phone credit to pay for spotify premium. I need it to on the 3 mobile carrier please help

user-removed

Not applicable

1606 Views

2 replies

0 likes

Premium
  • 1606 Views
  • 2 replies
  • 0 likes

Subscription

I have moved country and cancelled my old subscription and it will not let me start a new one in my current country

Newbie

I have moved country and cancelled my old subscription and it will not let me start a new one in my current country

Bittencourt

Spotify Star

226 Views

1 replies

0 likes

Premium
Subscription
  • 226 Views
  • 1 replies
  • 0 likes

delete my Spotify account

Hello, please cancel my Spotify account diana_l_c.Respectively what do I have to do in order to have it deleted? With kind regardsDiana

Newbie

Hello,   please cancel my Spotify account diana_l_c. Respectively what do I have to do in order to have it deleted?   With kind regards Diana

MattSuda

Spotify Star

339 Views

4 replies

0 likes

Account
  • 339 Views
  • 4 replies
  • 0 likes

I've subscribe my account for 3 months but it expires in 2?

Hi! I've subscribe my account today, 31/05/2016, and in my account options it says that it expires the 31/07/16 intead of the 31/08/16, why? Please help me, I've paid the 0,99$ for 3 months, not for 2 Thanks and regards

Casual Listener

Hi!   I've subscribe my account today, 31/05/2016, and in my account options it says that it expires the 31/07/16 intead of the 31/08/16, why?   Please help me, I've paid the 0,99$...

diego_sp9

Casual Listener

327 Views

2 replies

0 likes

Account
Premium
Subscription
  • 327 Views
  • 2 replies
  • 0 likes

Solved!! 3 months for 9.99 on itunes ?

Hi i was wondering if it's possible to pay for the 3 months for 9.99 promo through my itunes account? If so, how? Or do I need to use the actual spotify web site to get the promo ?

Newbie

Hi i was wondering if it's possible to pay for the 3 months for 9.99 promo through my itunes account? If so, how?  Or do I need to use the actual spotify web site to get the promo ?

LordRollin

Community Legend

438 Views

1 replies

0 likes

Premium
  • 438 Views
  • 1 replies
  • 0 likes

Someone has hacked my account

Someone has hacked into my account and changed my email and password associated with my account. They deleted all of my music and playlists that I hvae been gathering since like 2012 or earlier. My credit card is still assocated with the account. I c...

Regular

Someone has hacked into my account and changed my email and password associated with my account. They deleted all of my music and playlists that I hvae been gathering since like 2012 or earlier. My c...

user-removed

Not applicable

753 Views

11 replies

0 likes

Account
Security
  • 753 Views
  • 11 replies
  • 0 likes

Account charged but no premium

I was charged for premium but my student verification didn't work and I can reverse the charge. Sent a message thru contact form but the only response was post here. Doubt users can help reverse this charge! Would love a phone number to talk to a rea...

Casual Listener

I was charged for premium but my student verification didn't work and I can reverse the charge. Sent a message thru contact form but the only response was post here. Doubt users can help reverse this...

LordRollin

Community Legend

244 Views

3 replies

0 likes

Account
Premium
Subscription
  • 244 Views
  • 3 replies
  • 0 likes

log in issue, compromised account

I recently received an email from spotify that my account was cancelled. I did not request that. I am not able to log in, I just made a payment. Help my account is blocked

Newbie

I recently received an email from spotify that my account was cancelled. I did not request that. I am not able to log in, I just made a payment. Help my account is blocked

MattSuda

Spotify Star

219 Views

1 replies

0 likes

Security
  • 219 Views
  • 1 replies
  • 0 likes

I paid 9,99€ instead of 4,99€

Hello Community, this month Spotify bookes 9,99€ from my paypal account instead of the usual 4,99€ because I am a student.A few months ago I successfully updatet my student subscribtion for Spotify but for May they booked 9,99€ and it says that the n...

Newbie

Hello Community,   this month Spotify bookes 9,99€ from my paypal account instead of the usual 4,99€ because I am a student. A few months ago I successfully updatet my student subscribtion fo...

MattSuda

Spotify Star

287 Views

1 replies

0 likes

Account
Premium
  • 287 Views
  • 1 replies
  • 0 likes

Trouble activating Spotify Premium via Vodafone (Italy)

Hi. Today is was trying to activate my free premium subscription for 12 months that comes with my Vodafone plan on my account. After all the steps, and after logging into my Spotify account from the Vodafone site wizard, I get redirected to a page th...

Newbie

Hi. Today is was trying to activate my free premium subscription for 12 months that comes with my Vodafone plan on my account.   After all the steps, and after logging into my Spotify account ...

Ambivalence

Community Legend

367 Views

1 replies

0 likes

Account
  • 367 Views
  • 1 replies
  • 0 likes