Paid for spotify unlimited and my account status is still free

[DavidL0011]

My subscription was recently cancelled because the card I was using to pay for spotify had expired. I subscribed to spotify again with my new card but my account was not upgraded and the account status still says I am using spotify free. This was 2 days ago and the money has been taken out of my account and appears on my statement. I have tried logging out of my account and back in this doesn't work.

[Taylor]

Hi, and welcome to the community!

Are you sure you're logging into the right account? It's very easy to have both facebook and Spotify details!

If you are, I suggest you submit an online contact form; and someone at Spotify can look into it for you.

If you get an automated reply; make sure to reply to it directly (even if it's from a no reply); and it will be sent to the Spotify staff.

Anthony 🙂