Password and user name error

[MS82C]

I had the free service and decided to upgrade to premium but I forgot my password, so I asked and entered a new one. I had already entered the number on the gift card I and can't use it because I am getting an error message that I have entered an incorrect user name or password, but I'm sure I entered it correctly.

[osornios]

@MS82C

You can login to the website to check the status of your subscription here:

https://www.spotify.com/account/subscription/

In there you should see if your gift card was correctly accepted by checking your receipts here:

https://www.spotify.com/account/subscription/receipt/

If not, while logged in to your account, try to enter it again here:

https://www.spotify.com/redeem/

[MS82C]

Yes, the card was accepted it just won't
accept my password. I've tried several and I can't get access to the site.

[user-removed · Accepted solution]

Make sure you're using your Username not your Emai, for example:

Username < Correct

Username@email.com < Incorrect

Also make sure you don't have Capslock enabled while you're typing your Username and Password, also make sure you don't copy and paste your Username and Password because it will always fail. Just type your Username and Passowrd do not copy and paste.