Password not accepted when trying to upgrade to premium

[arnefm]

When trying to upgrade to premium my spotify password is not accepted.

• I go to spotify.com and log in using my user name and password
• Then I click on "Upgrade" in the top menu bar
• Then I select Premium by clicking on "Get Premium"
• I enter my Spotify password into the password field under "Authorize using your payment details"
• After entering my password I click on "Confirm purchase"

This is where I am told "Sorry, wrong password".

What I have done try to get around this problem:

• Verified that my password is correct countless times. Copy/paste, manually typing it in, autofilling etc. The password works when logging in at the main page, but does not work when confirming the purchase.
• Different browsers. Tried Google Chrome and Firefox.
• Sent an email to Spotify support. I have not heard back yet. I think this was about a week ago.

My password is long and contains a lot of special characters but I don't think this should be a problem.

Am I doing something wrong? Could anyone please help me with this problem?

[Peter__ · Accepted solution]

Strange, might be worth changing your password from your online profile and see if it will then let you subscribe?