Help Wizard

Step 1


Password reset not working

Password reset not working

I have reset my password multiple times, and I am still being told that the password or username is incorrect, when I know that both are. Any help?

1 Reply

Hey @seth_stringer, welcome to the community!


To access your Spotify account, try typing your email address and password, or username and password.


In case you get the same error message, your account might be created via Facebook, so try clicking the blue "Log in with Facebook" button to access it.


Let me know how it goes.

“Music acts like a magic key, to which the most tightly closed heart opens.”
― Maria Augusta von Trapp

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