Password reset, page expired, can't reset!

[joannedoyle100]

Hello, rather annoyingly I subscribed to 30 days free and entered my bank details to continue with a pay monthly subscription. Since doing this 2 days ago my password doesn't work, more annoyingly when I end a forgot my password email to myself I click, input a new password only to find the page expired 0 minutes after receiving the email! I've lost 2 days of a 30 day free subscription! And now I can't access anything at all!!!! Very upset!

[joannedoyle100]

I have seen a post from another user with the same issue and have replied on the email, I hope it can be fixed soon, I am missing out on some great playlists I made for the kids in the car!

[joannedoyle100 · Accepted solution]

The page is now working to change log in and no longer instantly expires; after an explanation from premium@spotify.com to use my user name, not my email (oops) to log on, I am happily back on and can continue my subscription.

[Joshpanton]

I am having this same problems except I have the premium and forgot my password so when I try to change it all I get is forms have expired try again later.

[joannedoyle100]

Hi Josh, Email: support@spotify.com, their support team take 24-48 hours to
respond and are very helpful and courteous....

[urfavorite22]

I send myself a link to reset password I do it immediately and it says the time has expired to reset my password help!

[Merik]

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@urfavorite22 wrote:
I send myself a link to reset password I do it immediately and it says the time has expired to reset my password help!

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Hey there @urfavorite22!

Can you try using clearing your cache/cookies or using a different web browser? Let me know if that works!

[Elettra710]

clear cache/cookies of your browser. It works!

[Michelleb129]

I too have the same problem and getting a hold of the company is impossible. I was just charged 9.99 although I canceled before the day to charge my account. This is the worst, I just canceled my bank card because of this circus!