Payed twice due to error message

cyngii · 2016-03-18

Hello,

yesterday I wanted to make a new subscription and tried to pay with PayPal. After I confirmed the payment it gave me an error message saying that something went wrong and no money has been removed from my PayPal. Of course I tested if I had gotten Premium anyway but my account showed free. Today I made a new subscription with my bankcard without any problems. Now I have premium again. But then I noticed that 99 SEK has been withdrawn from my PayPal account yesterday, when I tried to subscribe to premium. So I have payed twice for one month Spotify premium. Is there a way to get my money back?

Regards

cyngii

osornios · 2016-03-19

You should contact customer support through this link:

https://support.spotify.com/us/contact-spotify-support/

They'll help you out.

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cyngii · 2016-03-19

Thanks for your answer. I didn't find any contact form.

osornios · 2016-03-19

If that's the case, try contacting them through twitter --> @SpotifyCares

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