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Hey there @Dcmello1 and @Sergiovlz and thanks for reaching out in the Spotify community!
This doesn't sound right. To clarify, in your account page does it state that you are on Premium or Free?
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Hi there,
Could you try to update your payment details by following this guide here?
Let me know if you still have issues.
Did I help? Please add a like!
Did I solve your issue? Please accept as the solution!
Hey again @Sergiovlz 🙂
Could you have logged in with a seperate account? Or a dublicate? If the payment goes through and you don't see Premium user to your account page it could be that. I'd recommend to get in touch with Spotify, either by using the contact form or their twitter handle @SpotifyCares so that a member of the staff can look on this for you. If you use the form, make sure to reply back to the automated email you'll receive even if it's a no-reply. Support usually gets back within 24-48 hours.
Let me know how this worked!
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Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…