Payment problem

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Payment problem

Sergiovlz
Casual Listener
I Upgraded my account to Premium vía Spotify.com, after not renewing my Apple Store spotify premium account i had. I filled with my credit card all The spaces and i received notice Of the payment by my Bank Of $102.87 MXN, but after that, instead Of having premium account again. An Alert post me something like this: your bank is having a bad day, we couldnt charge you.
Can anyone help me?? Ive already paid, and have no premium account
6 Replies

Re: Payment problem

Dcmello1
Newbie
Happened the same to me

Re: Payment problem

KatesHere
Community Legend

Hey there @Dcmello1 and @Sergiovlz and thanks for reaching out in the Spotify community!

 

This doesn't sound right. To clarify, in your account page does it state that you are on Premium or Free?

 

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Re: Payment problem

Sergiovlz
Casual Listener
Hey @kateshere It says, that my Premium Account is in "Pause" (have account set in Spanish) because my payment Didnt went through. What should i do?

Re: Payment problem

Jordi
Community Legend

Hi there,

 

Could you try to update your payment details by following this guide here?

Let me know if you still have issues.


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Re: Payment problem

Sergiovlz
Casual Listener
Hi, unbelievable. I did that twice and i was charged both times, seconds Of separaron!!!! 😡😡😡😡😡😡
First time At 15/05/16 03:25:00 PM with 98.83 MXN
Second time 15/05/16 03:25:37PM with 98.83 MXN
Im really pissed of right know!! I'm now been charged 3 TIMES!!! And dont have My premium account back. Please Spotify, dont be like this. Have my money back ASAP!! And for God's SAKE!!! Help me solve this problem!!

Re: Payment problem

KatesHere
Community Legend

Hey again @Sergiovlz 🙂

Could you have logged in with a seperate account? Or a dublicate? If the payment goes through and you don't see Premium user to your account page it could be that. I'd recommend to get in touch with Spotify, either by using the contact form or their twitter handle @SpotifyCares so that a member of the staff can look on this for you. If you use the form, make sure to reply back to the automated email you'll receive even if it's a no-reply. Support usually gets back within 24-48 hours.

Let me know how this worked!
K

RSJ-------------------------------------------------------------------------

Treat others the way you want to be treated!
K is for Kisses, Kate
I can help in english, français or ελληνικά
Follow me on Spotify | What is a Community Rock Star? Join us!

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