Payment

[Grace26]

I've been charged for the Spotify family instead of my subscription which is Spotify student? Want money back as I've been over charged £10 for something I'm not using. Can't seem to get in touch to any employee and getting very aggravated.

Please someone help?!

[osornios]

@Grace26

How did you try to contact them?

The best way to do it is through this link:

https://support.spotify.com/contact-spotify-support/

They'll help you out. They take, at the most, 24 hrs to get back to you.

Don't forget to check your spam folder for responses as they may end up there.

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.

Alternatively, if you prefer support via Twitter, you can tweet @SpotifyCares.