Refund for Premium Service

[music077]

Dear Spotify staff: 

  I subscribed premium trial version 30 days service, I cancelled the service befroe the 30 days period.

  My account showed that I am using a free account with Sptofiy. . 

  Spotify charged my credit card (American Express) for $10.82 for about 4 month. I would like to request a refund.

  Please help me to process the refund.

  servcie date:  03-16-2013

  Order number:170185103018

  VAT number: 80-0555431

 if yo have additional questions, please contact me via email. Thanks!

[Peter__]

Hey @music077 ! Welcome to the community 🙂

You will need to get in touch with the customer services team directly using the online contact form and they will be able to look into processing that refund for you. Due to the nature of billing issues, its not possible to resolve them here on the community.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

[Jamesmickanen]

So, this where they send us? The old "please direct your questions to this brick wall" trick. I wish I could pull neat tricks where I vaguely overcharge customers for a product or service represented by a series of numbers. Words, language, so overrated.