Payments

[Cammatthews01]

I have been charged £9.99 per month as a lone payment as normal, however my mobile phone provider has just informed me that you have attached an additional £11.99 payment for the entirety of my contract with them, roughly a year and half.
This has caused financial problems, and am hoping there is something you can do to help, as I should NOT be double charged, was NOT informed of this and definitely should not continue.
Thanks in advance,
Cam

[Jacob · Accepted solution]

Hey @Cammatthews01, welcome to the Spotify Community!

That is very odd as I'm relatively sure Spotify doesn't attach extra charges like that. It sounds to me like your mobile phone provider might be the source of those charges. You can see your full history of Spotify charges here: https://www.spotify.com/account/subscription/receipt/

If there are no extra charges there, you should talk to your mobile phone provider to find some more information about where the additional £11.99 came from.

If you see extra charges there and would like to get in touch with Spotify support about this issue, the easiest way to contact them is by messaging SpotifyCares on Facebook or Twitter. You can also use the online contact form on this website if you would prefer to communicate by email. They usually respond within 48 hours.

Please let me know if I can help you with anything else! Happy listening 🙂

[Cammatthews01]

Thanks for the help.
I believe my contract provider has been a bit naughty and told a few lies, I do apologise and feel slightly embarressed I shifted the blame to Spotify!

[Jacob]

@Cammatthews01,

No problem at all 🙂

If there is anything else I can do for you, just let me know!