Paypal - payment method already confirmed

[sunnydays]

Hi, I have a Paypal accout in the same country as I have my Spotify account: Germany.

When I try to click on "UPgrade" and then select Payment method "Paypal" it sends me to the Paypal login gateway.

I login with my credentials, and the next page is a page with "Add a payment method" - bank account or credit card.

The trouble is, I already have my bank account linked to my Paypal and confirmed via the 99 cents transaction. And I can't add the same bank account on this page. The only other option is to "cancel and return to Spotify Ltd"

Any thoughts appreciated

[MattSuda]

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.