Playlists have dissapeared

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Playlists have dissapeared

Raudonas21
Newbie

 

Hello,
Recently I have received a letter that my Spotify account's email has been changed to some random one. So I contacted spotify immediately and restored the previous one. I think it was a theft attempt, but it was stopped very quickly. However after this incident I cannot find my playlists anymore, they have disappeared and the only thing I can do is listen to its radio. This happens on my mobile phone and my computer, or anywhere I log on to my account. I have tried logging in with my email and my username individualy, but it does not do anything. If you could provide a solution I would be very thankful.

1 Reply

Re: Playlists have dissapeared

Rock Star 16
Rock Star 16

Hi there, thanks for coming to the Spotify Community.

Not to worry, your Spotify playlists haven’t disappeared—it sounds like you’ve accidentally created a second account and signed into that one instead. I recommend checking out the FAQ page ”Can I create multiple accounts?” here. There you can determine if you have a second account, and what steps to take next.

If that is not the case, follow the steps from the attached image :)

Thanks and please let me know if you have any other questions!

 

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LoxerRock Star 16
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