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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14805 Views

7 replies

11 likes

Security
  • 14805 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

553908 Views

991 replies

116 likes

Account
  • 553908 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131196 Views

74 replies

12 likes

Account
Login
Premium
  • 131196 Views
  • 74 replies
  • 12 likes

Spotify family account and echo spot problem

Hi all,My son has a Spotify Premium Family Account. His is the main and mum and I are the sub accounts if you like. We pay £15pm. I just bought an Amazon echo spot and have registered it to my own amazon account. When I link my own spotify account (n...

Newbie

  Hi all, My son has a Spotify Premium Family Account. His is the main and mum and I are the sub accounts if you like. We pay £15pm.  I just bought an Amazon echo spot and have registere...

muffin5317

Music Fan

524 Views

1 replies

0 likes

Account
  • 524 Views
  • 1 replies
  • 0 likes

Remove / block followers

Hi community, I know this has been submitted many times already but I can only find old topics from 5 yrs ago about it. Is there still no way to remove / block manually people who are following you and your playlists ? It's been a privacy gap enlight...

Newbie

Hi community,   I know this has been submitted many times already but I can only find old topics from 5 yrs ago about it.   Is there still no way to remove / block manually people who a...

Noah

Spotify Star

627 Views

1 replies

1 likes

Account
Other
  • 627 Views
  • 1 replies
  • 1 likes

why while i'm listening music my account log out

Hi , while i'm listening my playlist after 30 minutes my account log out? it happened at least five times today . how can i resolve it?PlanFree/PremiumCountry italyDevicehp Operating Systemwindows 10

Newbie

Hi , while i'm listening my playlist after 30 minutes my account  log out? it happened at least five times today . how can i resolve it? Plan Free/Premium Country  italy Device h...

muffin5317

Music Fan

407 Views

1 replies

0 likes

Account
  • 407 Views
  • 1 replies
  • 0 likes

Connecting Spotify to PS4

I am trying to sign in to Spotify through my PS4 but I use Facebook to log in to Spotify, I do not have an email associated with Spotify and do not know what my username is. So I don't know how to sign in. Any help thank you.

Newbie

I am trying to sign in to Spotify through my PS4 but I use Facebook to log in to Spotify, I do not have an email associated with Spotify and do not know what my username is. So I don't know how to si...

muffin5317

Music Fan

720 Views

1 replies

0 likes

Account
Login
  • 720 Views
  • 1 replies
  • 0 likes

Accidentally signed up for Spotify Premium

Hi, after skipping songs a couple of times, I accidentally signed up for Spotify Premium. It appears to be a trial period but it never asked for payment. I just want to know how I can check this and how I would cancel if I decided to stop before the ...

Newbie

Hi, after skipping songs a couple of times, I accidentally signed up for Spotify Premium. It appears to be a trial period but it never asked for payment. I just want to know how I can check this and ...

muffin5317

Music Fan

1072 Views

1 replies

0 likes

Premium
  • 1072 Views
  • 1 replies
  • 0 likes

Web Player keeps logging me out

PlanPremiumCountry USADeviceWindows PCOperating SystemWindows (using Internet Explorer AND Edge browsers) My Question or IssueI have been using the Spotify Web Player for at least 4-5 months on this same computer. For some reason, today it keeps logg...

Casual Listener

Plan Premium Country  USA Device Windows PC Operating System Windows (using Internet Explorer AND Edge browsers)   My Question or Issue I have been using the Spotify Web Player fo...

muffin5317

Music Fan

6421 Views

5 replies

13 likes

Account
Login
Other
Premium
  • 6421 Views
  • 5 replies
  • 13 likes

Solved!! Premium foi pago e não foi ativado.

Boa tarde! Possuo apenas uma conta no spotfy, realizei o pagamento do premium, recebi o comprovante (Segue em anexo), porém meu premium não foi ativado ainda. Pedido Spotify código P06B886499­PIN PNP06B886499

Casual Listener

  Boa tarde!   Possuo apenas uma conta no spotfy, realizei o pagamento do premium, recebi o comprovante (Segue em anexo), porém meu premium não foi ativado ainda.   Pedido Spotify...

yLocke

Casual Listener

667 Views

2 replies

0 likes

Account
Premium
Subscription
  • 667 Views
  • 2 replies
  • 0 likes

Problema ao adicionar novo membro da família

Moro no Brasil, tenho um plano Premium e já tentei adicionar um membro da família diversas vezes, porém, sempre que o membro aceita o convite por email, aparece como o email da conta o endereço "*snip*" e não conseguimos prosseguir com a conta. Já te...

Casual Listener

Moro no Brasil, tenho um plano Premium e já tentei adicionar um membro da família diversas vezes, porém, sempre que o membro aceita o convite por email, aparece como o email da conta o endereço "*sni...

Bittencourt

Spotify Star

700 Views

2 replies

0 likes

Account
Premium
  • 700 Views
  • 2 replies
  • 0 likes

Solved!! No Mixtape available after one week of usage

PlanPremium Germany DeviceiPhone 6s(iOS 11.4)Mac & Echo Dot My Question or Issue:I started to use Spotify about 10 days ago and listened to music actually every day. When I am in my iPhone app and want to listen to my mixtape it says that it's not re...

Casual Listener

Plan Premium  Germany   Device iPhone 6s (iOS 11.4) Mac & Echo Dot   My Question or Issue: I started to use Spotify about 10 days ago and listened to music actually every...

MarvIsKing

Casual Listener

575 Views

2 replies

0 likes

Account
  • 575 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't login with fb or username

Hello, I can't login on spotify ever since i changed the account to family premium. I can't login with facebook and i can't login with my username. I can reset my password and then i'm logged in, but when i then want to login in the app (on my phone,...

Newbie

Hello,   I can't login on spotify ever since i changed the account to family premium. I can't login with facebook and i can't login with my username. I can reset my password and then i'm logge...

user-removed

Not applicable

520 Views

1 replies

0 likes

Login
  • 520 Views
  • 1 replies
  • 0 likes

Can't change the country setting

Hi. Since I was having trouble registering an account, I asked a friend who is in the US to do it for me, so he did. But now, when I tried to open the desktop app, it gave me an error and told me I can fix it by changing my country in the profile set...

Visitor

Hi. Since I was having trouble registering an account, I asked a friend who is in the US to do it for me, so he did. But now, when I tried to open the desktop app, it gave me an error and t...

paddyfynn

Newbie

669 Views

5 replies

1 likes

Account
Free
Login
  • 669 Views
  • 5 replies
  • 1 likes

Solved!!Superuser Contribution How to delete a premium spotify subscription linked to a deleted facebook account?

I have a premium spotify account which I created using FB as login. I deleted my FB account and I created a new user with the same name (e-mail address) as my FB user name. It did not show that I already had a premium account (which I had with my FB ...

Casual Listener

I have a premium spotify account which I created using FB as login. I deleted my FB account and I created a new user with the same name (e-mail address) as my FB user name. It did not show that I alr...

user-removed

Not applicable

768 Views

1 replies

0 likes

Account
  • 768 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with FB and old email address

Plan Free and PremiumCountry Italy DeviceLG G6 Operating SystemAndroid Oreo My Question or Issue Hi,months ago i've changed my email address on FB, but my free spotify account is still connected to the old one. Now i got a new spotify account premium...

Newbie

Plan Free and Premium Country Italy   Device LG G6  Operating System Android Oreo   My Question or Issue   Hi, months ago i've changed my email address on FB,...

user-removed

Not applicable

364 Views

1 replies

0 likes

Account
  • 364 Views
  • 1 replies
  • 0 likes

Superuser Contribution Still on free

Plan free Free/Premium Country Uk Device iPad iPhone Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi I’ve signed up for 3 month 99p PayPal account say paid , signed in account say free < screenshot removed for securit...

Visitor

Plan free Free/Premium Country Uk Device iPad iPhone Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  Hi I’ve signed up for 3 month ...

user-removed

Not applicable

352 Views

1 replies

0 likes

Account
  • 352 Views
  • 1 replies
  • 0 likes

connect spotify to facebook???

I've a spotify account that (isn't connected to) is seperate from Facebook account. However if I want to share music with friends (it doesn't work) i've to connect to Facebook. Only problem is that, via the Spotify application on my (Windows 10) Desk...

Newbie

I've a spotify account that (isn't connected to) is seperate from Facebook account. However if I want to share music with friends (it doesn't work) i've to connect to Facebook.  Only problem is ...

s4mh

Newbie

10775 Views

6 replies

2 likes

Account
Login
Other
Premium
  • 10775 Views
  • 6 replies
  • 2 likes

Solved!! Hacked account

I keep finding in my feed new playlists with some italian music that I never listened and that I will never want to listen. Therefore my Discovery Weekly section which was one of my favorite parts of Spotify is completely messed up. Is there any chan...

Casual Listener

I keep finding in my feed new playlists with some italian music that I never listened and that I will never want to listen. Therefore my Discovery Weekly section which was one of my favorite parts of...

Loxer

Community Legend

839 Views

3 replies

0 likes

Account
Security
  • 839 Views
  • 3 replies
  • 0 likes

Can a Spotify Artist create a playlist with their Artist profile?

PlanPremiumCountryMalta Device(Samsung Galaxy J5)Operating System(Windows 10) My Question or Issue I have a premium personal account but i also have an artist account as i am a music producer. I would like to create a playlist through my artist profi...

Regular

Plan Premium Country Malta  Device (Samsung Galaxy J5) Operating System (Windows 10)   My Question or Issue  I have a premium personal account but i also have an artist accou...

k4_2jx1j1-3he

Music Fan

1036 Views

2 replies

0 likes

Account
Other
  • 1036 Views
  • 2 replies
  • 0 likes

Why has my subscription changed? All playlist have been removed also?

Hello,Country Ireland Device iphone7 My plan has increased in price from 9.99 a month to 14.99 a month a few weeks ago. Can you tell me why this was done? I did not authorize. Also, since this changed, all my playlists, albums etc have been removed f...

Newbie

Hello, Country Ireland  Device iphone7   My plan has increased in price from 9.99 a month to 14.99 a month a few weeks ago. Can you tell me why this was done? I did not authorize. &nbs...

Maxim

Spotify Star

346 Views

1 replies

0 likes

Account
Subscription
  • 346 Views
  • 1 replies
  • 0 likes

can't log in for a longtime

PlanFreeCountrykoreaDeviceSamsung Operating System Android My Question or IssueI was in france and I'm currently in korea right now and it's been 2 years that i wanted log in on spotify but i couldnt. Bcause it says that i have been out of my county ...

Visitor

Plan Free Country korea Device Samsung  Operating System  Android    My Question or Issue I was in france and I'm currently in korea right now and it's been 2 years that...

Maxim

Spotify Star

373 Views

1 replies

0 likes

Login
  • 373 Views
  • 1 replies
  • 0 likes