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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1078796 Views
  • 118 replies
  • 104 likes
  • Account
  • 1078796 Views
  • 118 replies
  • 104 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Pawtz
  • Newbie
  • 49701 Views
  • 57 replies
  • 8 likes
  • Account
    Login
    Premium
  • 49701 Views
  • 57 replies
  • 8 likes

Subscribed, but not getting Premium?

If you've paid for Premium but can't use your Premium features (ad-free listening, download music for offline listening, etc.), try the following: Log out and back into your accountOccasionally this is necessary to force a sync of info between your d...

  • Spotify
  • Spotify
  • meahtenoha
  • Spotify
  • 1146013 Views
  • 4840 replies
  • 118 likes
  • Account
    Free
    Premium
    Subscription
  • 1146013 Views
  • 4840 replies
  • 118 likes

Letting family members in the family plan

Hi, I had been wanting to put my dad on the family plan, since ive always seen him using YouTube as a source of listening to music, I decided i wanted him to try the privileges spotify has got to offer. unfortunately, during the sign up and family re...

  • Casual Listener
  • Hi,    I had been wanting to put my dad on the family plan, since ive always seen him using YouTube as a source of listening to music, I decided i wanted him to try the privileges spotify...
  • Maxim
  • Spotify Star
  • 660 Views
  • 4 replies
  • 0 likes
  • 660 Views
  • 4 replies
  • 0 likes

Unable to press space when searching on spotify webplayer.

Every time I try to press the spacebar when searching on the webplayer it instead just pauses and unpauses the music.

  • Casual Listener
  • Every time I try to press the spacebar when searching on the webplayer it instead just pauses and unpauses the music.
  • 221 Views
  • 0 replies
  • 1 likes
  • 221 Views
  • 0 replies
  • 1 likes

Someone else is still using my account...

I contacted Spotify months ago because my account was continually being paused because someone was using my account. I have signed out everywhere, changed my passwords at least 3 times (on Facebook), signed back in with new passwords, and it continue...

  • Not applicable
  • I contacted Spotify months ago because my account was continually being paused because someone was using my account. I have signed out everywhere, changed my passwords at least 3 times (on Faceb...
  • 158 Views
  • 0 replies
  • 0 likes
  • 158 Views
  • 0 replies
  • 0 likes

Credit card charged but couldn't successfully sign up for an account

Help! I tried signing up for a premium Spotify student account on my phone but the application crashed and I couldn't upload my documents!! Now i still have no account but my credit card was still being charged $4.99! What can I do or who should I co...

  • Newbie
  • Help! I tried signing up for a premium Spotify student account on my phone but the application crashed and I couldn't upload my documents!! Now i still have no account but my credit card was sti...
  • JCdotnl
  • Roadie
  • 213 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 213 Views
  • 1 replies
  • 0 likes

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  • Regular
  • yuikgyuokygolyuoytiyu oluiouyoiyuiyuoluiouyi
  • guidreer
  • Music Fan
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Trouble Logging In, Spotify account via Facebook, email hasn't changed.

Hi, I created my account through Facebook and never had a problem until now. I just upgraded to a new hard drive in my Macbok and now I can't get my spotify to work. I can login to my Spotify account on the web, through the browser, but when it tries...

  • Not applicable
  • Hi, I created my account through Facebook and never had a problem until now. I just upgraded to a new hard drive in my Macbok and now I can't get my spotify to work. I can login to my Spotify ac...
  • 181 Views
  • 0 replies
  • 0 likes
  • 181 Views
  • 0 replies
  • 0 likes

Superuser Contribution 2 accounts, can i copy playlists from one to another

Hi, If my Dad has two accounts and wants to use the one that is NOT currently the one specified in Premium, can he copy Playlists from the account he doesnt want on to the one with the e-mail address he does use? this could be confused by the fact th...

  • Newbie
  • Hi, If my Dad has two accounts and wants to use the one that is NOT currently the one specified in Premium, can he copy Playlists from the account he doesnt want on to the one with the e-mail address...
  • Jemi
  • Spotify Legend
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Superuser Contribution Innlogging med mail feilet..

Hei! Faar ikke logget inn med mailadresse og kode bare via Facebook.Har resetet passordet, men naar eg gaar inn paa siden deres med det passordet kommet eg inn. Da ser det ikke ut som om eg har premium abonnement, betaler 99 i mnd.

  • Not applicable
  • Hei! Faar ikke logget inn med mailadresse og kode bare via Facebook. Har resetet passordet, men naar eg gaar inn paa siden deres med det passordet kommet eg inn. Da ser det ikke ut som om eg har pre...
  • Jemi
  • Spotify Legend
  • 370 Views
  • 1 replies
  • 0 likes
  • 370 Views
  • 1 replies
  • 0 likes

cant login with facebook through pc app

tried click serval time login with facebook but nothing happen....i am using window 10...

  • Newbie
  • tried click serval time login with facebook but nothing happen....i am using window 10...
  • 851 Views
  • 0 replies
  • 0 likes
  • Login
  • 851 Views
  • 0 replies
  • 0 likes

3 Months for $0.99 wouldn't work when clicking the link

I received emails and ads to get premium for $0.99 for 3 months.But everytime i clicked the link to sign up it said there was a problem with the webpage and try again later. Now it looks like the deal has expired.How am I supposed to make use of a de...

  • Newbie
  • I received emails and ads to get premium for $0.99 for 3 months. But everytime i clicked the link to sign up it said there was a problem with the webpage and try again later. Now it looks like the d...
  • Maxim
  • Spotify Star
  • 287 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 287 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to get rid of german songs in Discover weekly

I have been happily using the Discover weekly function for some time now but this last month or so it has been cluttered with German songs. I don't necessarily dislike German songs, or any song in another language than English for that matter, but at...

  • Newbie
  • I have been happily using the Discover weekly function for some time now but this last month or so it has been cluttered with German songs. I don't necessarily dislike German songs, or any song in an...
  • Nalfeindo
  • Newbie
  • 5316 Views
  • 20 replies
  • 26 likes
  • 5316 Views
  • 20 replies
  • 26 likes

Superuser Contribution Spotify thinks I'm abroad when I'm not

I've signed up for Spotify in Indonesia and am currently Indonesia yet I'm unable to log in as it gives the window "you can only use Spotify abroad for 14 days". I have already confirmed that the locations on both my IP address and Spotify profile ma...

  • Newbie
  • I've signed up for Spotify in Indonesia and am currently Indonesia yet I'm unable to log in as it gives the window "you can only use Spotify abroad for 14 days".   I have already confirmed tha...
  • Jemi
  • Spotify Legend
  • 455 Views
  • 1 replies
  • 0 likes
  • 455 Views
  • 1 replies
  • 0 likes

from premium to family: take over yearly payment?

Dear all I have a premium account payed yearly. It is still 6 months before expiring.I'd like to upgrade to a family account. How does it work with the payment already payed? Does it take it over from the premium subscription to the family account? H...

  • Newbie
  • Dear all   I have a premium account payed yearly. It is still 6 months before expiring. I'd like to upgrade to a family account.   How does it work with the payment already payed? Does...
  • 662 Views
  • 0 replies
  • 0 likes
  • 662 Views
  • 0 replies
  • 0 likes

Solved!! Unable to manage notifications

Hi,I'm a new user of Spotify and I decided to go in Spotify Family package which I already payed yesterday (and I already invited my wife).The reason why I'm writing here is that I can't change anything on 'Manage notifications' page (and so my wife)...

  • Casual Listener
  • Hi, I'm a new user of Spotify and I decided to go in Spotify Family package which I already payed yesterday (and I already invited my wife). The reason why I'm writing here is that I can't change a...
  • krzymus
  • Casual Listener
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error en nombre de artista

Hace un tiempo via cdBaby subi musica a mi canal de artista, hoy revisando me doy cuenta que esta no estan en mi perfil original y se creo otro artista con mi pseudonimo, pero esta escrito con distintas mayusculas (yo lo escribi asi sin pensar que pa...

  • Newbie
  • Hace un tiempo via cdBaby subi musica a mi canal de artista, hoy revisando me doy cuenta que esta no estan en mi perfil original y se creo otro artista con mi pseudonimo, pero esta escrito con distin...
  • Jemi
  • Spotify Legend
  • 392 Views
  • 1 replies
  • 0 likes
  • 392 Views
  • 1 replies
  • 0 likes

Superuser Contribution Rejoin Spotify Premium Family

HeyWas In The Spotify Premium FamilyDid not confirm the adress on time therefore account went back to free How do i get back into premium?please adviceThank you

  • Newbie
  •  Hey Was In The Spotify Premium Family Did not confirm the adress on time therefore account went back to free  How do i get back into premium? please advice Thank you
  • Hippikon
  • Newbie
  • 5210 Views
  • 2 replies
  • 1 likes
  • 5210 Views
  • 2 replies
  • 1 likes

Superuser Contribution my account got hacked

My account has been hacked. I've logged in to find all of my playlists,song and etc deleted and changed to another song that i wouldn't listen to yesterday I can login in via my Facebook to this page but I can't reset my original Spotify username/pas...

  • Newbie
  • My account has been hacked.  I've logged in to find all of my playlists,song and etc deleted and changed to another song that i wouldn't listen to   yesterday I can login in via my Face...
  • Jack
  • Roadie
  • 158 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 158 Views
  • 1 replies
  • 0 likes

Shifted to family premium. Now I can't access my own account.

Everyone in the family seems to be able to access the account except me -- the account owner. My account seems to be merged with one of the other family members. Anyone else have this issue?

  • Newbie
  • Everyone in the family seems to be able to access the account except me -- the account owner. My account seems to be merged with one of the other family members. Anyone else have this issue? 
  • 167 Views
  • 0 replies
  • 0 likes
  • 167 Views
  • 0 replies
  • 0 likes

someone else is using my account

there has been a couple of time ive logged on recently and my playlists have been deleted and someone has been listening to other songs. ithought i was going mad so reset my password to the same one. then when i logged on, i was logged out for a star...

  • Newbie
  • there has been a couple of time ive logged on recently and my playlists have been deleted and someone has been listening to other songs. ithought i was going mad so reset my password to the same one....
  • Maxim
  • Spotify Star
  • 256 Views
  • 1 replies
  • 0 likes
  • Account
  • 256 Views
  • 1 replies
  • 0 likes