Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
I have just noticed a charge taken from my paypal account and i have never used or sighed up tou you service can you pls let me know how i receive a refund for this..
I purchased a Spotift Premium account in December for a year long subscription and yet in three months, I play my songs and it has advertisements and does not allow me to listen individual songs on my iPhone and google home. This has been happening f...
Hi there, I've had this issue for the past 5+ months and haven't been able to find a single solution. I am a Spotify premium member and have been for a couple of years now. I've added my account to many of my devices (Android phone, Echo Dot, Xbox On...
My credit card was charged for a spotify subscription despite unsubscribing last march. .i contacted my credit card support and they told me i should get in touch with spotify support. . I need whatever is connected with my credit card to be disconti...
Please help. My Spotify suddenly started playing commercials at the same time music is playing. I keep hearing bladder commercials.
Hi, i two accounts. One i use to used in Austria last year and i created by connecting with my Facebook account. Few weeks ago Spotify it is available in Romania and i try to connect with that account and i create another account with other email adr...
Hi there! So, my problem is, my Facebook and my Premium account emails are different, so i basically have 2 spotify account, the fb one, and the used email with premium with it, i want to link my spotify premium with my facebook, but the email/accoun...
The email that was connected to my Spotify has been deleted, and I have been logged out on my mobile device after forgetting my password. How can I go about rectifying this?
Hi, we have family premium and still can't listen on multiple devices simultaneously. Help please. beyond frustrated.
Hello! I have gone to the " Log out everywhere" under my account and also changed my password recently and re-signed in. Clearly, this did not log out of all devices, Alexa ECHO Dot is still logged in at my friends place and using my account! Can som...
Hello, today I got a strange bug: i deleted spotify ios app, in order to remove all of my downloaded music. After reinstall and re-log-in i started to play my music as usual. After few soconds a very different music (what i have never heared) was sta...
Someone I don't know keeps logging into my account. I have changed all my passwords, I unlog from all devices and when I relog they're still there.I have no idea how they keep getting my password. Please help
Hi guys. I'm trying to add my girlfriend to spotify family again after she forgot her old login data when moving to a new phone. Now everytime she tries to join the account it says not possible in the registering field. Well but why? It should be per...
I have been getting charged since January 25,2018 of 10.91 off my debt card and did not authorized this please refund my money as soon as possible
Recently, I've been seeing songs in my recently played that I have not ever listened to. My phone started playing on its own the other day. I've changed my password and such and disconnected all devices and it's been fine for a couple weeks. However ...
i have done a free month of spotify premium with an account but after two minutes i logged out, now i don't remember the username
Hey I'm trying to update my payment details to my NZ card (I have moved back to NZ from UK) but when I try it says it doesnt match my country and I need to update it. So then I try to change my country to NZ but it wont let me, its greyed out and stu...
Hi, I did buy new telephone and I tried to log in on Spotify but I don’t remember my password. I can’t get new password because my spotify account has my old email details and that email has been closed because I haven’t used for a long time. I also ...
I turned off "Show my current Top Artists" in settings for Windows version and I exited Spotify, then I opened up Spotify again, went to settings, and then "Show my current Top Artists" was automatically turned back on.
So I have an account I made years ago and I don't remember the email address I used for it anymore, I use to be able to log in with just my name and password but it no longer works! Luckily I still have one device that's been logged into this account...