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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 156203 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 156203 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10605 Views
  • 3 replies
  • 10 likes
  • Security
  • 10605 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 506594 Views
  • 985 replies
  • 112 likes
  • Account
  • 506594 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124450 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124450 Views
  • 74 replies
  • 12 likes

Superuser Contribution adblock breaks spotify connect

I'm running an adblocker on my phone and whenever I have it enabled it stops me from using Spotify connect to listen on my Onkyo receiver.This is very annoying.I've already whitelisted all known Spotify domains but it's not working.I am a premium sub...

  • Regular
  • I'm running an adblocker on my phone and whenever I have it enabled it stops me from using Spotify connect to listen on my Onkyo receiver. This is very annoying. I've already whitelisted all known ...
  • rajackar
  • Regular
  • 3224 Views
  • 2 replies
  • 1 likes
  • Premium
    Subscription
  • 3224 Views
  • 2 replies
  • 1 likes

Family Plan Verification Problem

PlanPremiumCountry TurkeyDevice(iPhone 7)Operating System(iOS 10) My Question or Issue My wife has a family plan I am trying to tag on to it but I've been receiving emails about "we were not able to verify your family account and I keep getting out o...

  • Casual Listener
  • Plan Premium Country  Turkey Device (iPhone 7) Operating System (iOS 10)   My Question or Issue  My wife has a family plan I am trying to tag on to it but I've been receiving...
  • jsannn
  • Community Legend
  • 920 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 920 Views
  • 1 replies
  • 0 likes

How do i un-link

So, I currently have a PS4 with spotify on it but everytime I try to log in it says the account is already linked. I think it might be because I used have a PS3 that also had spotify on it. The problem is I don't have that PS3 anymore. I do usually c...

  • Visitor
  • So, I currently have a PS4 with spotify on it but everytime I try to log in it says the account is already linked. I think it might be because I used have a PS3 that also had spotify on it. The probl...
  • jsannn
  • Community Legend
  • 888 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Other
  • 888 Views
  • 3 replies
  • 0 likes

My account disappeared?

PlanPremiumCountry FinlandDevicePC, iphoneOperating SystemWindows 10, iOS. My Question or Issue Today, all my devices informed that i need to sign in. I tried to sign in throughfacebook, like i always do.But Spotify said theres no account linked to t...

  • Visitor
  •   Plan Premium Country  Finland Device PC, iphone Operating System Windows 10, iOS.   My Question or Issue   Today, all my devices informed that i need to sign in. I t...
  • user-removed
  • Not applicable
  • 1378 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Premium
  • 1378 Views
  • 4 replies
  • 0 likes

Payment method Credit card, Can't pay with Nubank card

I was trying to purchase spotify family with credit card but receiving the same response all day "try later or try another method" something like that. So I purchased from Steam a game, just to see if it was a problem with my credit card, and no, it ...

  • Newbie
  • I was trying to purchase spotify family with credit card but receiving the same response all day "try later or try another method" something like that. So I purchased from Steam a game, just to see i...
  • osornios
  • Spotify Star
  • 869 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 869 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Connect For Desktop App

PlanPremiumCountry Brazil DeviceMacBook Pro Early 2011 My Question or IssueI had a Facebook login attached to my Spotify Account. I deleted the Facebook account and now i try on any device to connect to a new one and nothing happens.

  • Newbie
  • Plan Premium Country  Brazil   Device MacBook Pro Early 2011   My Question or Issue I had a Facebook login attached to my Spotify Account. I deleted the Facebook account and n...
  • MaríaCamila
  • Roadie
  • 394 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 394 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium funktioniert nicht mehr

PlanPremiumCountry DeutschlandDeviceHonor 8Operating System Android My Question or Issue Hallo.Seit gestern funktioniert Spotify Premium bei mir nicht mehr.Erst gab es nervige Bugs, weswegen ich die App neu installiert habe.Als ich mich dann wieder a...

  • Visitor
  • Plan Premium Country  Deutschland Device Honor 8 Operating System  Android   My Question or Issue  Hallo. Seit gestern funktioniert Spotify Premium bei mir nicht mehr. ...
  • MaríaCamila
  • Roadie
  • 3663 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 3663 Views
  • 1 replies
  • 0 likes

Superuser Contribution Block Followers

Hey Spotify, When will we be able to control who our followers are?There are many topics and suggested ideas on being able to remove certain followers for privacy and security reasons. Is this not important to you as a platform? Or perhaps this will ...

  • Newbie
  • Hey Spotify,   When will we be able to control who our followers are? There are many topics and suggested ideas on being able to remove certain followers for privacy and security reasons. Is ...
  • Linceluk
  • Casual Listener
  • 457 Views
  • 2 replies
  • 3 likes
  • Account
    Security
  • 457 Views
  • 2 replies
  • 3 likes

Superuser Contribution Account Wiped, Premium Gone, Still paying

PlanPremiumCountry United StatesDeviceiPhone 7, LaptopOperating SystemiOS, Windows 10 My Question or Issue So I had my entire subscriptions and playlists wiped from my account. My passwords were changed and I had to re-log back into the service. When...

  • Visitor
  • Plan Premium Country  United States Device iPhone 7, Laptop Operating System iOS, Windows 10   My Question or Issue  So I had my entire subscriptions and playlists ...
  • MaríaCamila
  • Roadie
  • 420 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
    Unlimited
  • 420 Views
  • 1 replies
  • 0 likes

Superuser Contribution How can premium be marketed as ad-free with all these blatant adverts for Drake?

I'm paying for premium for an ad-free experience. Why should I continue to pay up each month when this clearly isn't the case anymore?

  • Newbie
  •   I'm paying for premium for an ad-free experience. Why should I continue to pay up each month when this clearly isn't the case anymore? 
  • Chris
  • Spotify
  • 781 Views
  • 2 replies
  • 5 likes
  • Account
    Premium
    Subscription
  • 781 Views
  • 2 replies
  • 5 likes

Recovering Playlists

PlanPremiumCountry USA DeviceIphone 6Operating SystemIOS 10 My Question or Issue I had to delete all the data that I had in my phone in order to fix the built gps which is not working properly. I ended up having to download and reinstall all the apps...

  • Newbie
  • Plan Premium Country USA   Device Iphone 6 Operating System IOS 10   My Question or Issue   I had to delete all the data that I had in my phone in order to fix the built gps...
  • Loxer
  • Community Legend
  • 297 Views
  • 1 replies
  • 0 likes
  • Account
  • 297 Views
  • 1 replies
  • 0 likes

Solved!! Can't login with family account in Chrome

PlanPremium for FamilyCountryThe NederlandsDeviceLaptopOperating SystemWindows 10BrowserChrome My Question or IssueI'm trying to login in to Spotify in Chrome for my daughter (as being part of the Family) I want to use Chrome since it supports differ...

  • Regular
  • Plan Premium for Family Country The Nederlands Device Laptop Operating System Windows 10 Browser Chrome   My Question or Issue I'm trying to login in to Spotify in Chrome for my daug...
  • jeroenski74
  • Regular
  • 1022 Views
  • 4 replies
  • 0 likes
  • Login
    Other
    Premium
  • 1022 Views
  • 4 replies
  • 0 likes

What's the point of asking you to choose a username?

What is the point of asking us to choose a username in the signup process if you just give a useless 25 string of letters and numbers that means absolutely nothing? Why even bother asking? My kids rave about Spotify and my daughter is going to create...

  • Casual Listener
  • What is the point of asking us to choose a username in the signup process if you just give a useless 25 string of letters and numbers that means absolutely nothing?  Why even bother asking? &nbs...
  • Jollof
  • Composer
  • 698 Views
  • 3 replies
  • 0 likes
  • 698 Views
  • 3 replies
  • 0 likes

Awkward Premium Member Expirence

Plan : PremiumCountry : HongKongDevice : All platformsOS : Android/iOS/Mac Let me tell you three sad sotyies: 1. I have been a premium member for a long time. About 3 month ago, I found that my Daily Mix 2 and Daily Mix 3 are gone, and the ONLY exist...

  • Visitor
  • Plan        : Premium Country : HongKong Device    : All platforms OS           : Android/iOS/Mac   Let me tell you three sa...
  • Keanu_C
  • Community Legend
  • 421 Views
  • 1 replies
  • 0 likes
  • 421 Views
  • 1 replies
  • 0 likes

Unable to log in

I got logged out and it's not letting me back in (message is "we are cuttely unavailable, please try again later") and accuses me of being offline when I'm clearly not (am posting from same device)PlanPremiumCountry JapanDeviceMotorolaOperating Syste...

  • Casual Listener
  • I got logged out and it's not letting me back in (message is "we are cuttely unavailable, please try again later") and accuses me of being offline when I'm clearly not (am posting from same device) ...
  • qw_x9ea-jbevr
  • Casual Listener
  • 459 Views
  • 2 replies
  • 0 likes
  • 459 Views
  • 2 replies
  • 0 likes

Cannot connect Facebook to Spotify

using Windows 7. Cannot connect FB to Spotify. Blue button CONNECT TO FACEBOOK does nothing. Spotify is shown on FB as 'an active app.' I could still see all FB friends on the right nav, too. So I unfollowed there, it gives me a "follow friends on FB...

  • Music Fan
  •   using Windows 7.  Cannot connect FB to Spotify. Blue button CONNECT TO FACEBOOK does nothing. Spotify is shown on FB as 'an active app.'  I could still see all FB friends on the rig...
  • skittlezmb
  • Casual Listener
  • 732 Views
  • 3 replies
  • 0 likes
  • Free
  • 732 Views
  • 3 replies
  • 0 likes

Superuser Contribution My phone lost my most recent 100+ songs saved, but it's all still saved on my PS4.

PlanPremiumCountry United StatesDeviceMotorola Droid Turbo 2Operating System? My Question or IssueAs I stated before, my MOST recent library of my account is saved on my PS4. When I tried to pull up the Spotify app on my phone today, it asked me to l...

  • Casual Listener
  • Plan Premium Country  United States Device Motorola Droid Turbo 2 Operating System ?   My Question or Issue As I stated before, my MOST recent library of my account is saved on my...
  • Alfredo
  • Roadie
  • 898 Views
  • 3 replies
  • 0 likes
  • 898 Views
  • 3 replies
  • 0 likes

Huge Facebook login problem for a spotify premium member

PlanFree/Premium: premium in my other accountCountry: canada windows and ios 10 My Question or Issue i cant login to my spotify with facebook because i get error 1003 or error 2000 for some reasons. I just got randomly disconnected in all my devices ...

  • Casual Listener
  • Plan Free/Premium: premium in my other account Country: canada     windows  and ios 10  My Question or Issue   i cant login to my spotify with facebook because i get ...
  • Loxer
  • Community Legend
  • 610 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 610 Views
  • 2 replies
  • 0 likes

Dirección de email de contacto Spotify

Hola,Estoy buscando una dirección de email para contactar a alguién del equipo de Spotify que me pueda ayudar con un problema de pago que supuestamente tengo. Me llegó un email para confirmar mis datos de pago porque no se había realizado mi pago, pe...

  • Casual Listener
  • Hola, Estoy buscando una dirección de email para contactar a alguién del equipo de Spotify que me pueda ayudar con un problema de pago que supuestamente tengo. Me llegó un email para confirmar mis d...
  • osornios
  • Spotify Star
  • 6035 Views
  • 1 replies
  • 1 likes
  • 6035 Views
  • 1 replies
  • 1 likes

Suggestion of improvement of Spotify family account issue

Hi there,I have a issue with my family account, i have been seeking help through your Spotify facebook customer service, they are polite but so far it doesnt solve my problem and i would like to share the issue and throwing out suggestion. At the ver...

  • Newbie
  • Hi there, I have a issue with my family account, i have been seeking help through your Spotify facebook customer service, they are polite but so far it doesnt solve my problem and i would like to sh...
  • osornios
  • Spotify Star
  • 517 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 517 Views
  • 1 replies
  • 0 likes