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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80598 Views

9 replies

2 likes

Account
Login
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Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654558 Views

13 replies

4 likes

Account
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  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

735119 Views

18 replies

29 likes

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Solved!! I destroyed the code on Spotify-Card by scratching clear

Hello people, i bought a Spotify Card für 30€, but i unfortunately destroyed the first 1-2 letters or numbers by scratching it clear. I am very sad about this (*head to table*) and i don't know what to do now. I tried to contact SpotifyHelo at Twitte...

Casual Listener

Hello people,   i bought a Spotify Card für 30€, but i unfortunately destroyed the first 1-2 letters or numbers by scratching it clear. 😞   I am very sad about this (*head to table*) a...

Silentbob2015

Casual Listener

945 Views

2 replies

0 likes

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  • 2 replies
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Find my account

Hey, Can I find my account with my number of my bank?Money is being written off while I haven't a premium account anymore. How can I see from which account the money is written off? I hope to hear it soon! (Voor nederlanders graag reactie in het Nede...

Newbie

Hey,   Can I find my account with my number of my bank? Money is being written off while I haven't a premium account anymore.   How can I see from which account the money is writt...

Bethany_Dawn

Community Legend

356 Views

1 replies

0 likes

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Superuser Contribution Cuenta hackeada

Hace más de un año que cuento con spotify premium, hace un mes aproximadamente contrate plan familiar, y todo andaba bien, pero hace unas semanas desapareció toda mi música, playlist y canciones individuales, todo se borró y apareció otro tipo de mús...

Newbie

Hace más de un año que cuento con spotify premium, hace un mes aproximadamente contrate plan familiar, y todo andaba bien, pero hace unas semanas desapareció toda mi música, playlist y canciones indi...

Alfredo

Roadie

4093 Views

1 replies

0 likes

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  • 1 replies
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Different account linked to my account

I had an old iphone with my spotify account, but then I changed it ang gave the phone to my brother. We both are in the same family plan in spotify, but when he is listening to music on his account, it appears also in mine. I have logged out from all...

Casual Listener

I had an old iphone with my spotify account, but then I changed it ang gave the phone to my brother. We both are in the same family plan in spotify, but when he is listening to music on his account, ...

maes91

Casual Listener

589 Views

2 replies

0 likes

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Country Issues

We are from the US but are living in Germany long term. I went on today to start a Spotify Premium Family account for me and my kids to use. Although the bottom of my screen shows Germany, I only have a credit card from the States. So I put that info...

Newbie

We are from the US but are living in Germany long term.  I went on today to start a Spotify Premium Family account for me and my kids to use.  Although the bottom of my screen shows Germany...

tiarastorm

Regular

332 Views

1 replies

0 likes

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  • 1 replies
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Can't log in on my phone

Hi, I've got a premium account, but for some reason it won't let me log in on the app. I can log in fine on the browser. I've tried resetting my password, but no luck! I've also got a regular account and that one is working fine on my phone when I tr...

Newbie

Hi, I've got a premium account, but for some reason it won't let me log in on the app. I can log in fine on the browser. I've tried resetting my password, but no luck! I've also got a regular account...

Luke

Spotify Star

336 Views

1 replies

0 likes

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Superuser Contribution Problema con annullamento Premium

Salve, volevo chiedere un informazione, ho attivato quasi due mesi fa la prova gratuita di 60 giorni che tra qualche giorno mi scade e sarei intenzione ad annullare premium.Sono andato nella pagina del mio account per annullarlo ma dice che io ho un ...

Newbie

Salve, volevo chiedere un informazione, ho attivato quasi due mesi fa la prova gratuita di 60 giorni che tra qualche giorno mi scade e sarei intenzione ad annullare premium. Sono andato nella pagina...

Alfredo

Roadie

540 Views

1 replies

0 likes

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Superuser Contribution problème de connexion spotify android

Bonjour Lorsque je veux me connecter sur l'appli Spotify , il me dit vous êtes en hors connexion alors que j'ai la 4G. Je comprend pas. Quelqu'un peut m'aider svp ?Merci

Newbie

Bonjour  Lorsque je veux me connecter sur l'appli Spotify , il me dit vous êtes en hors connexion alors que j'ai la 4G.  Je comprend pas. Quelqu'un peut m'aider svp ? Merci

Alfredo

Roadie

1039 Views

1 replies

0 likes

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Superuser Contribution Dubbele aanrekening Mastercard

Na nieuwe kaartgegevens in te vullen met nodige problemen moet ik elke maand 2 keer 14.99 euro als bijdrage betalen voor mijn premium abonnement. Een mailadres van spotify zelf is niet te vinden op de site ! Wie kan me hierbij helpen ?

Casual Listener

Na nieuwe kaartgegevens in te vullen met nodige problemen moet ik elke maand 2 keer 14.99 euro als bijdrage betalen voor mijn premium abonnement. Een mailadres van spotify zelf is niet te vinden op d...

Alfredo

Roadie

801 Views

3 replies

0 likes

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Can't connect to my premium account

I got a new phone and when I tried to log into my account I think I accidentally created a new account. I tried to enter my premium account using a different user name than the one I used for my premium account, but I used the same e-mail-address. No...

Newbie

I got a new phone and when I tried to log into my account I think I accidentally created a new account. I tried to enter my premium account using a different user name than the one I used for my...

Aeffken

Newbie

369 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Lost Music

I have been on deployment for over a month now, and all of a sudden I wasn't able to listen to the music I downloaded. I came to find out that after a month without connecting to the internet, you lose the service. I have no way of connecting to the ...

Newbie

I have been on deployment for over a month now, and all of a sudden I wasn't able to listen to the music I downloaded. I came to find out that after a month without connecting to the internet, you lo...

jsannn

Community Legend

425 Views

1 replies

0 likes

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Friends can't see what I'm listening to

Spotify shows that I listened to a song 6d ago when I've been listening to a whole lot of music since. The problem seemed to arise after I listened on my PS4.Yes, I have 'Publish my activity on Spotify' ticked on all my devices but the problem still ...

Gig Goer

Spotify shows that I listened to a song 6d ago when I've been listening to a whole lot of music since. The problem seemed to arise after I listened on my PS4. Yes, I have 'Publish my activity on Spo...

frederikdrewes

Casual Listener

1934 Views

1 replies

0 likes

Other
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Unable to change Country

Hi, I'm trying to change my country details as per the FAQ by giving up a payment card issued in a different country, but I am unable to change my country afterwards.It will give me an error, but no possibility to change my account's location:Your pa...

Newbie

Hi,   I'm trying to change my country details as per the FAQ by giving up a payment card issued in a different country, but I am unable to change my country afterwards. It will give me an err...

Ren187

Newbie

353 Views

1 replies

0 likes

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Superuser Contribution Daño en el PIN

Hola, justo hoy compré una tarjeta para obtener premium 3 meses y al raspar mi pin, este se daño, necesito ayuda por que ya no puedo recuperar los 3 digitos que me faltan

Newbie

Hola, justo hoy compré una tarjeta para obtener premium 3 meses y al raspar mi pin, este se daño, necesito ayuda por que ya no puedo recuperar los 3 digitos que me faltan

Alfredo

Roadie

2803 Views

1 replies

0 likes

Premium
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Superuser Contribution Account azzerato, resettato

Salve, premetto che ho già provato a risolvere il problema con le vostre guide ma è stato tutto inutile.Ho appena aperto l'app Spotify sul mio telefono ed essa dopo l'aggiornamento mi ha chiesto di fare il log in, io ho fatto il login con Facebook, c...

Newbie

Salve, premetto che ho già provato a risolvere il problema con le vostre guide ma è stato tutto inutile. Ho appena aperto l'app Spotify sul mio telefono ed essa dopo l'aggiornamento mi ha chiesto di...

Alfredo

Roadie

883 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Compromised Accounts

Hello, I spoke to a CS agent in Spotify chat called Daniel M and he advised I post here about this problem. I found that my Spotify account had been compromised this morning so decided to do some research, simply by googling my e-mail I found a list ...

Newbie

Hello,   I spoke to a CS agent in Spotify chat called Daniel M and he advised I post here about this problem.   I found that my Spotify account had been compromised this morning so...

Jack

Roadie

1089 Views

2 replies

1 likes

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Superuser Contribution Restablecí me contraseña pero no puedo acceder a mi cuenta.

Quise iniciar sesión pero no me lo permitió, asi que restablecí la contraseña. Seguí todos los pasos, pero cuando quise entrar de nuevo me decía que el email o la contraseña no eran válidos. También probé con el nombre de usuario que me dio Spotify, ...

Newbie

Quise iniciar sesión pero no me lo permitió, asi que restablecí la contraseña. Seguí todos los pasos, pero cuando quise entrar de nuevo me decía que el email o la contraseña no eran válidos. También ...

Alfredo

Roadie

497 Views

1 replies

0 likes

  • 497 Views
  • 1 replies
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Superuser Contribution Spotify Premium Student in another country

Hello! I am in the US for vacation, so I switched country to US (as the app prompted me) and a couple days later I decided to get Premium.On the Spotify web page I selected Premium for Students, and I was told I need to change my country to match my ...

Casual Listener

Hello! I am in the US for vacation, so I switched country to US (as the app prompted me) and a couple days later I decided to get Premium. On the Spotify web page I selected Premium for Students, an...

Alfredo

Roadie

1496 Views

3 replies

0 likes

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  • 3 replies
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Artist profile does not appear in search bar

Hi, I'm a new artist on Spotify, and I can find my account through the "share" link, but other users cannot find my artist profile using the search bar. My artist profile is "Sebastian Simon" and it does not show up anywhere in the search function. H...

Newbie

Hi, I'm a new artist on Spotify, and I can find my account through the "share" link, but other users cannot find my artist profile using the search bar.  My artist profile is "Sebastian Simon" a...

user-removed

Not applicable

6732 Views

1 replies

5 likes

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Superuser Contribution Username issue

Hi,I have my subscription through my VidafoneUK SIM-card contract.When I did my contract I didn’t realized I had Spotify included so I didn’t register myself, one of my “awesome” friends decided to use my phone to setup my Spotify account in his emai...

Newbie

Hi, I have my subscription through my VidafoneUK SIM-card contract. When I did my contract I didn’t realized I had Spotify included so I didn’t register myself, one of my “awesome” friends decided ...

Jack

Roadie

686 Views

1 replies

0 likes

  • 686 Views
  • 1 replies
  • 0 likes