Playlists missing

[user-removed]

Hi there,

I have had a Spotify account for many years, periodically on Premium, periodically on free.

I recently upgraded to Premium again after I hadn't used Spotify in a while. I didn't see any of my playlists or saved albums from the past years, neither on free nor on Premium. I immediately cancelled my Premium subscription because of that.

It currently only shows two saved albums from recently, however I had close to 150 playlists and an equal amount of albums, built up over the years, before.

This doesn't work because the link seems dead:

https://community.spotify.com/t5/Spotify-Community-Blog/Missing-playlists-Premium-disappeared/ba-p/1...

And this didn't work either:

https://community.spotify.com/t5/Accounts-and-Subscriptions/Please-read-Missing-playlists-Premium-di...

Customer service didn't give any other than an automated answer (likely because I'm currently on free).

Any ideas how I can get my playlists/albums back?

[nsmith1]

Hi, sorry you're having this issue.
Sometimes if you reply to the automated email (Even if it is no-reply) an actual member of the team will get in touch and try to help.
Hope this helps

[user-removed]

It did! This was solved, customer service was attentive, friendly, and very
helpful. I'm impressed. Thanks!
(The solution was that I had two accounts without knowing)