Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
On my public profile I have two playlists that are not my own. Because they're not my own I want to erase them from my profile, but I can't. I can't unfollow them, because I haven't been following them in the first place. So where it normally would be an "unfollow" option, there is indstead an "follow" option. These two playlist are just showing on my public profile, but not in my personal playlist view. And it's getting stranger even. I saw that these two playlists belong to one of my friends so i talked with him about if he could somehow "erase" me from them. The strange thing was that he didn't even have these playlists, but erased them mabye som year ago.
So then, my problem = Two playlist I'm not subscribing to showing up under my public playlists, and I can't erase them, unfollow them, or whatever, and the guy who created these playlist doesn't even himself have them among his playlists (public or unpublic).
Help??
Strange, what is your Spotify username (or unique ID if you have a Facebook account, shown on this page)?
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
Same username as here, joelforsell.
Hey Joel, could you post a link to the 2 playlists here in the Community? There's a few playlists on your account they could be but I don't want to delete the wrong ones. 😞
Hmm, that's weird. They're not showing as being on your account at all. Mind posting a screenshot of them showing in your list of playlists on the left side of Spotify?
As I said, they're not showing in my personal playlist view. So they´re not in that left column. They´re just on my public profile. I'm posting three screenshots, one with my personal playlists (the left side of spotify) where they're not showing, and two my public profile where they are, marked with red aroud them, so you can see.
Any idea how this problem could be solwed?
Weird, I can see them on your profile in my desktop client and the web player too, so something isn't quite right! It is probably worth also opening a case with the Spotify technical support team directly using the online contact form and see if they have any ideas.
If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…