Pop Up Ads when Opening Free Version

[infantry97]

I don't care for when Spotify puts Fidelio ads and such that block my access immediately upon opening.  You are making it more likely that I will not patronize that firm.

[MattSuda]

That doesn't sound right.

Try a clean reinstall:

Windows:

First uninstall Spotify and then delete this folder:

C:\Users\YOURUSERNAME\AppData\Roaming\Spotify
and C:\Users\YOURUSERNAME\AppData\Local\Spotify

After that reinstall Spotify


If you can't find the folder, try this:

Uninstall Spotify: Start > Control Panel > Programs / Uninstall a Program > Spotify
Find your AppData folder and delete all Spotify data.
Start, run, type: %appdata% and hit enter
You probably see 4 folders; enter each and see if they contain a folder called Spotify. Delete the entire Spotify folder.
Restart your computer at this point.
Reinstall Spotify (download)

Mac:

Try a clean reinstall of Spotify to see if this fixes the problem:

Advanced method:
https://support.spotify.com/learn-more/faq/#!/article/reinstallation-of-spotify

Easy method:
Download this free app cleaner. It's super easy.

http://www.freemacsoft.net/appcleaner/

When you open up the app, search for Spotify and it will automatically find and delete all files on your computer related to Spotify.

I use it all the time and it's a really great tool. If you ever decide to uninstall an app, the best way is to use this tool.

After that, download and reinstall Spotify.