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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1884 Views
  • 0 replies
  • 8 likes
  • Security
  • 1884 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • cmill9704
  • Casual Listener
  • 449150 Views
  • 972 replies
  • 109 likes
  • Account
  • 449150 Views
  • 972 replies
  • 109 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199799 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199799 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 108845 Views
  • 72 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108845 Views
  • 72 replies
  • 11 likes

Premium is not working after reinstall on both my apple devices

Please help I have been a premium Spotify member over 4 months but my account show free as of yesterday for no reason re installed checked account setting and shows premium member confused ???

  • Newbie
  • Please help I have been a premium Spotify member over 4 months but my account show free as of yesterday for no reason re installed checked account setting and shows premium member confused ???
  • MattSuda
  • Spotify Star
  • 263 Views
  • 4 replies
  • 0 likes
  • Premium
  • 263 Views
  • 4 replies
  • 0 likes

Solved!! Charged for premium even though I cancelled subscription

Hi, Today I was charged the full £9.99 for premium even though I have cancelled my subscription.I would still like to carry on with premium but since I am a student I can get the 50% off offer. Any help with getting this sorted?

  • Newbie
  • Hi,   Today I was charged the full £9.99 for premium even though I have cancelled my subscription. I would still like to carry on with premium but since I am a student I can get the 50% ...
  • MattSuda
  • Spotify Star
  • 673 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 673 Views
  • 2 replies
  • 0 likes

Solved!! cannot subscribe for a premium

Hi, I've been using spotify premium for 3 months (paid 5.99 every month). Today, I realized that my spotify account was donwgrated to free. I want to subscribe for premium again but I am getting stuck on subscription page. When I click on "Subscribe"...

  • Newbie
  • Hi, I've been using spotify premium for 3 months (paid 5.99 every month). Today, I realized that my spotify account was donwgrated to free. I want to subscribe for premium again but I am getting stuc...
  • MattSuda
  • Spotify Star
  • 365 Views
  • 2 replies
  • 0 likes
  • Premium
  • 365 Views
  • 2 replies
  • 0 likes

Cancel subscription without facebook validation

Hello, some weeks ago I deleted my account on facebook, but registered myself on Spotify with the facebook account. I'm disappointed that I cannot remove the facebook connection, even when the account does not exist anymore... but this is another poi...

  • Casual Listener
  • Hello,   some weeks ago I deleted my account on facebook, but registered myself on Spotify with the facebook account.   I'm disappointed that I cannot remove the facebook connection, ev...
  • MattSuda
  • Spotify Star
  • 212 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 212 Views
  • 3 replies
  • 0 likes

Spotify premium not working

Hi I have had spotify premium for some time, I have just upgraded my phone and now it seems like it isn't working despite still being charged for it again today yet my account says free?? Help please

  • Casual Listener
  • Hi I have had spotify premium for some time, I have just upgraded my phone and now it seems like it isn't working despite still being charged for it again today yet my account says free?? Help please
  • MattSuda
  • Spotify Star
  • 713 Views
  • 9 replies
  • 4 likes
  • Premium
  • 713 Views
  • 9 replies
  • 4 likes

Spotify in Russia

Hello. Is there is any chance for launching Spotify in Russia? Previously announced that Spotify won't launch.

  • Visitor
  • Hello. Is there is any chance for launching Spotify in Russia? Previously announced that Spotify won't launch.
  • MattSuda
  • Spotify Star
  • 312 Views
  • 3 replies
  • 3 likes
  • 312 Views
  • 3 replies
  • 3 likes

redeem card

Ive just bought a spotify gift card and when i try and reddem it, it says its invalid and to contact customer service. help please !!!!!

  • Newbie
  • Ive just bought a spotify gift card and when i try and reddem it, it says its invalid and to contact customer service. help please !!!!!
  • MattSuda
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 196 Views
  • 1 replies
  • 0 likes

Account

Hi I'm a premium user and have been for a few months. I love my spotify premium! But I am also a student. I didn't realaize at the time when I bought my premium for $9.99 that there is a discounted price for students. How would I change my spotify pr...

  • Newbie
  • Hi I'm a premium user and have been for a few months. I love my spotify premium! But I am also a student. I didn't realaize at the time when I bought my premium for $9.99 that there is a discounted p...
  • MattSuda
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 149 Views
  • 1 replies
  • 0 likes

Charge

So I didn't realize I had to cancel for it to stop charging me again, and I was charged again today, is there a way I can cancel that payment and not have premium anymore?

  • Newbie
  •  So I didn't realize I had to cancel for it to stop charging me again, and I was charged again today, is there a way I can cancel that payment and not have premium anymore?
  • MattSuda
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 153 Views
  • 1 replies
  • 0 likes

Still being charged after cancelling premium

Cancelled premium 3 months ago but have been charged for January, February and March. Please investigate.

  • Newbie
  • Cancelled premium 3 months ago but have been charged for January, February and March. Please investigate.
  • MattSuda
  • Spotify Star
  • 215 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 215 Views
  • 2 replies
  • 0 likes

Utilising my Vodafone free Spotify package

My Spotify premium account was due to run out on the 26-03-15 but payment from my account failed, regardless of this i have cancelled my premium membership as i can now use my free premium package that i get with my Vodafone 4G contract. I cancelled ...

  • Newbie
  • My Spotify premium account was due to run out on the 26-03-15 but payment from my account failed, regardless of this i have cancelled my premium membership as i can now use my free premium package th...
  • MattSuda
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 178 Views
  • 1 replies
  • 0 likes

Stolen Premium Account

I had my premium account stolen a few days ago (email also changed), and have been emailing back and forth with Spotify support in order to retrieve the account back, but it's already been four days since the initial contact and I don't have the acco...

  • Casual Listener
  • I had my premium account stolen a few days ago (email also changed), and have been emailing back and forth with Spotify support in order to retrieve the account back, but it's already been four ...
  • MattSuda
  • Spotify Star
  • 278 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Security
  • 278 Views
  • 3 replies
  • 0 likes

Solved!! Canceling Spotify

I'm sure this is somewhere else but I can't find it. I have a student discount. I'm trying to save money this month, so I want to cancel my Spotify. Will everything come back up the same if I do that? Will I lose the discount when I sign back up agai...

  • Newbie
  • I'm sure this is somewhere else but I can't find it. I have a student discount. I'm trying to save money this month, so I want to cancel my Spotify. Will everything come back up the same if I do that...
  • MattSuda
  • Spotify Star
  • 234 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 234 Views
  • 1 replies
  • 0 likes

No funciona mi cuenta Premiun

Hola, desde ayer no funciona mi cuenta Premium, me aparece como Free, y no me deja contratar la Premium de nuevo

  • Visitor
  • Hola, desde ayer no funciona mi cuenta Premium, me aparece como Free, y no me deja contratar la Premium de nuevo
  • MattSuda
  • Spotify Star
  • 283 Views
  • 4 replies
  • 0 likes
  • Premium
  • 283 Views
  • 4 replies
  • 0 likes

spotify error

Why is it that my account is telling me to register to a premium member when I'm already a premium member? Now i have limited access to songs. I even tried deleting songs from my account but when i log back in the songs are still there. I even tried ...

  • Casual Listener
  • Why is it that my account is telling me to register to a premium member when I'm already a premium member? Now i have limited access to songs. I even tried deleting songs from my account but when i l...
  • MattSuda
  • Spotify Star
  • 159 Views
  • 3 replies
  • 0 likes
  • Account
  • 159 Views
  • 3 replies
  • 0 likes

Changing email and disconnect from facebook

Hey! I've got a huge problem with spotify and facebook right now. For some reason I got three different accounts right now. 1: My original account where all my playlists are at. Free verision. 2: My dad's account which I've used to connect with faceb...

  • Newbie
  • Hey!   I've got a huge problem with spotify and facebook right now. For some reason I got three different accounts right now.   1: My original account where all my playlists are at....
  • MattSuda
  • Spotify Star
  • 557 Views
  • 8 replies
  • 0 likes
  • 557 Views
  • 8 replies
  • 0 likes

Solved!! Android app not recognizing that I have premium

I have checked my subscription status which has a tick next to spotify premium telling me my subscription will expire at the end of the month (when as always it will presumably charge me and roll over).However in the spotify app on android, it is not...

  • Regular
  • I have checked my subscription status which has a tick next to spotify premium telling me my subscription will expire at the end of the month (when as always it will presumably charge me and roll ove...
  • MattSuda
  • Spotify Star
  • 1101 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1101 Views
  • 3 replies
  • 0 likes

Solved!! I have a typo in my username...

I've typed my username with a typo and started preemium trial already. Can I change my username?

  • Casual Listener
  • I've typed my username with a typo and started preemium trial already. Can I change my username?
  • MattSuda
  • Spotify Star
  • 464 Views
  • 3 replies
  • 0 likes
  • Account
  • 464 Views
  • 3 replies
  • 0 likes