Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 4812 Views
  • 1 replies
  • 9 likes
  • Security
  • 4812 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ryankewley
  • Newbie
  • 466841 Views
  • 976 replies
  • 111 likes
  • Account
  • 466841 Views
  • 976 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1206155 Views
  • 119 replies
  • 117 likes
  • Account
  • 1206155 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 114856 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 114856 Views
  • 72 replies
  • 12 likes

cannot redeem spotfiy gift card

hi my name is tommy i've baught a spotify gift card today and everytime i try to redeem the code it says "Unfortunately this Premium code does not seem to be valid. Try again or contact customer service." can anyone help me with this issue ?

  • Visitor
  • hi my name is tommy i've baught a spotify gift card today and everytime i try to redeem the code it says "Unfortunately this Premium code does not seem to be valid. Try again or contact customer serv...
  • chimp11
  • Casual Listener
  • 1315 Views
  • 10 replies
  • 0 likes
  • Premium
  • 1315 Views
  • 10 replies
  • 0 likes

More than 3 devices synced? I just cleared them from the link and im still getting the error...

So i've just recently cleared my 3 devices synced and tried to sync my galaxy s5, im still getting the error. Even after uninstalling the app and reinstalling. Any help on this? I've tried this link below already. https://www.spotify.com/us/account/o...

  • Casual Listener
  • So i've just recently cleared my 3 devices synced and tried to sync my galaxy s5, im still getting the error. Even after uninstalling the app and reinstalling. Any help on this?   I've tried t...
  • Levi0522
  • Casual Listener
  • 257 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 257 Views
  • 3 replies
  • 0 likes

How can I get myminey back?

Hello,I cancelled my subscription a fewdays ago but seems like nothing happened because you've charged me 9,99€ and I have had to cancel today again.How can I get my money back?Thanks,Jessica.

  • Newbie
  • Hello, I cancelled my subscription a fewdays ago but seems like nothing happened because you've charged me 9,99€ and I have had to cancel today again. How can I get my money back? Thanks, Jes...
  • atom1989
  • Community Legend
  • 259 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 259 Views
  • 1 replies
  • 0 likes

Deleting my account

I have two spotify accounts and I want to delete my old account as my new account won't connect to my Facebook as my old spotify account is automatically connected.

  • Newbie
  • I have two spotify accounts and I want to delete my old account as my new account won't connect to my Facebook as my old spotify account is automatically connected.
  • atom1989
  • Community Legend
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Spotify thinks i'm in another country

I've been using spotify for about a year now, but this past semester I was studying abroad in Uruguay so I wasn't able to use spotify while I was in Uruguay. Now I'm back in the United States but it won't let me play music because it says "This track...

  • Casual Listener
  • I've been using spotify for about a year now, but this past semester I was studying abroad in Uruguay so I wasn't able to use spotify while I was in Uruguay. Now I'm back in the United States but i...
  • jojostamand
  • Newbie
  • 1371 Views
  • 4 replies
  • 0 likes
  • 1371 Views
  • 4 replies
  • 0 likes

Trouble with using my account on the Playstation 4

So I was trying to google a solution for an easy way to use my Facebook/Spotify account for PS4 and couldn't manage to do it because I have an issue. I registered my account with an E-Mail address I have no idea what the password is - so I went on Fa...

  • Newbie
  • So I was trying to google a solution for an easy way to use my Facebook/Spotify account for PS4 and couldn't manage to do it because I have an issue. I registered my account with an E-Mail address I ...
  • MichaelW
  • Community Legend
  • 261 Views
  • 1 replies
  • 0 likes
  • Login
  • 261 Views
  • 1 replies
  • 0 likes

can't loggin or change my password. error 410

can't loggin or change my password, you spotify don't send me the password reset mail. so im stuck... it's on this username: stickan1 error: 410

  • Visitor
  • can't loggin or change my password, you spotify don't send me the password reset mail. so im stuck... it's on this username: stickan1  error: 410
  • cptluvlace
  • Casual Listener
  • 493 Views
  • 6 replies
  • 0 likes
  • 493 Views
  • 6 replies
  • 0 likes

Premium Problem

Guten Tag, ich hatte immer Spotify Premium. Nun war mein Abo erhältlich Warum immer am 29. März beendet. Wenn ich nun auf aktualisieren klicke kommt ein roter Balken mit Einer 1 drin. Ich kann nicht updaten. Ich kann nirgendwo erhältlich Aber meine B...

  • Casual Listener
  • Guten Tag,   ich hatte immer Spotify Premium. Nun war mein Abo erhältlich Warum immer am 29. März beendet. Wenn ich nun auf aktualisieren klicke kommt ein roter Balken mit Einer 1 drin. Ich ka...
  • David2204
  • Casual Listener
  • 240 Views
  • 2 replies
  • 0 likes
  • Account
  • 240 Views
  • 2 replies
  • 0 likes

BEING CHARGED FOR THE PREMIUM FEATURE

I took the great offer of $.99 for 3 months but I saw in my account that I was charged $10 for the premium subscription. I was told that if I cancelled my subscription by March 31st I would not be charged S10. It seems a lot of people are having the ...

  • Regular
  • I took the great offer of $.99 for 3 months but I saw in my account that I was charged $10 for the premium subscription.   I was told that if I cancelled my subscription by March 31st I would...
  • James
  • Spotify
  • 913 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Other
    Premium
    Unlimited
  • 913 Views
  • 1 replies
  • 0 likes

Password Reset issues

I'm trying to log in to my Spotify, it has been a few years so I was a little shaky on the details. I attempted to make a new account with my currently in use E-mail address, but it says that E-mail is already in use. So, I tried to get a password Re...

  • Newbie
  • I'm trying to log in to my Spotify, it has been a few years so I was a little shaky on the details.  I attempted to make a new account with my currently in use E-mail address, but it says that E...
  • 126 Views
  • 0 replies
  • 0 likes
  • Account
    Login
  • 126 Views
  • 0 replies
  • 0 likes

Solved!! Unsubscribe premium

Hello, I need some help. I would like to unsubscribe from my premium account. But, when I get to the "Manage subscription" section, I can't unsubscribe, there's no button under the "Subscription" title. It's written : "Your Spotify Premium subscripti...

  • Casual Listener
  • Hello,   I need some help. I would like to unsubscribe from my premium account. But, when I get to the "Manage subscription" section, I can't unsubscribe, there's no button under the "Subscr...
  • Shennong
  • Casual Listener
  • 1093 Views
  • 7 replies
  • 0 likes
  • Account
  • 1093 Views
  • 7 replies
  • 0 likes

Can't add more songs to the offline mode

Hey!I'm using spotify in my iPod Touch and I was adding music to listen to in the offline mode but it just stopped syncrhonizing. I already check and the limit of songs in the offline mode which is like 3300 and I just have 1600 until now. Do you kno...

  • Casual Listener
  • Hey! I'm using spotify in my iPod Touch and I was adding music to listen to in the offline mode but it just stopped syncrhonizing. I already check and the limit of songs in the offline mode which is...
  • vsancheza11
  • Casual Listener
  • 277 Views
  • 2 replies
  • 0 likes
  • Other
    Premium
  • 277 Views
  • 2 replies
  • 0 likes

use spotify in china with german spotify account?

Is it possible, to use spotify in china with a german spotify account? does the great firewall block this?

  • Casual Listener
  • Is it possible, to use spotify in china with a german spotify account? does the great firewall block this?
  • pascal2002
  • Casual Listener
  • 4623 Views
  • 11 replies
  • 0 likes
  • 4623 Views
  • 11 replies
  • 0 likes

Monthly paymets

I get paid on the 4th of each month. Please remove the fee on the 5th and there will be no problem. I did not realize that I had not paid for the first 6 months. I was under the impression thatI had paid for 6 months. How much is your monthly rate! S...

  • Newbie
  • I get paid on the 4th of each month.  Please remove the fee on the 5th and there will be no problem.   I did not realize that I had not paid for the first 6 months.  I was under t...
  • 150 Views
  • 0 replies
  • 0 likes
  • Account
  • 150 Views
  • 0 replies
  • 0 likes

TERRIBLE SEARCH OPTIONS

Spotify, I've been an evangelist for your product. I love it, and I've told all of my friends to sign up, but it really pains me to say that your search feature is **bleep**ing hurrendous, and it hasn't gotten any better. I search "kanyewest" and you...

  • Newbie
  • Spotify,   I've been an evangelist for your product.  I love it, and I've told all of my friends to sign up, but it really pains me to say that your search feature is **bleep**ing hurrend...
  • nedgoldsmith
  • Newbie
  • 376 Views
  • 2 replies
  • 0 likes
  • 376 Views
  • 2 replies
  • 0 likes

Can't add friends

I just downloaded the spotify app from the chromestore onto my chromebook, and created an account. I went to the bottom and clicked follow and when i went to search for a user to follow it says "There are no more friends to show at this time". It kee...

  • Casual Listener
  • I just downloaded the spotify app from the chromestore onto my chromebook, and created an account. I went to the bottom and clicked follow and when i went to search for a user to follow it says "Ther...
  • Rumbajack
  • Newbie
  • 8168 Views
  • 3 replies
  • 0 likes
  • Account
  • 8168 Views
  • 3 replies
  • 0 likes

Premium

I want to update my account to premium but every time I click 'subscribe' it just refreshes the screen.

  • Newbie
  • I want to update my account to premium but every time I click 'subscribe' it just refreshes the screen.
  • 166 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 166 Views
  • 0 replies
  • 0 likes

Not receiving songs in my inbox

For the past month I haven't been receiving all of the songs sent to my inbox. I'll get them from most people, except one. The weird thing is that I'm able to send him songs without any issues. I checked to see if I may have accidentally blocked him ...

  • Newbie
  • For the past month I haven't been receiving all of the songs sent to my inbox. I'll get them from most people, except one. The weird thing is that  I'm able to send him songs without any issues....
  • 245 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 245 Views
  • 0 replies
  • 0 likes

Connecting to Spotify through Facebook

I have a unique problem connecting facebook using an old email I can no longer log into through outlook. Forgot my outlook password, forgot my security questions, forgot which phone number I had set for the account so I am basically blocked from usin...

  • Newbie
  • I have a unique problem connecting facebook using an old email I can no longer log into through outlook. Forgot my outlook password, forgot my security questions, forgot which phone nu...
  • 155 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Other
    Security
  • 155 Views
  • 0 replies
  • 0 likes