Premium Familiar sem funcionar

[Fábio4210]

Olá , já sou cliente do spotify a algum tempo , e a 2 meses mais ou menos aconteceu algo inusitado ,
foi efetuado normalmente o pagamento da fatura do spotify premium familiar e cortaram a minha conta , já fiz todos tutoriais de ajuda e nada resolvido . Já consultei se minha fatura foi paga normalmente é esta tudo ok .
Aguardo soluções .
Fábio

[Julian]

Hey @Fábio4210, welcome to the Spotify Community!

We hope you don't mind that we reply in English. In this case, you can get Portuguese support via email with this contact form. You can also find us on Facebook or Twitter.

We suggest that you contact our support team so they can take a look at your account and help you with this.

Let us know if you have questions. Have a great day!

[Fábio4210]

Hello Julian, I continue to make the normal payment of my family premium account and for 2 months I have been using the free, I have made all the help recommendations of the own site of spotify and I remain with this problem, it would be good if I had a sac to solve these problems .
Waiting for some help!
Grateful