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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

80512 Views

28 replies

0 likes

  • 80512 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

101400 Views

9 replies

2 likes

Account
Login
  • 101400 Views
  • 9 replies
  • 2 likes

how i can delete facebook account when my email i created it is expired and closed

How i can delete my facebook spotify account when i created it years ago with now expired and deleted email adress and i cant go to confirm that email what is send after you want to close the account.

Newbie

How i can delete my facebook spotify account when i created it years ago with now expired and deleted email adress and i cant go to confirm that email what is send after you want to close the account.

theguywhois

Gig Goer

223 Views

1 replies

0 likes

  • 223 Views
  • 1 replies
  • 0 likes

Solved!! Another Artist On Same Account Name

Hello,I'd like to know if its possible to separate 2 artist accounts with same name since i am the one that released music throughout years and that new guy with same name is appearing with his entirely different music on my channel ?.profile:spotify...

Newbie

Hello, I'd like to know if its possible to separate 2 artist accounts with same name since i am the one that released music throughout years and that new guy with same name is appearing with his ent...

Blacklake

Casual Listener

1385 Views

4 replies

0 likes

Account
Free
Login
Other
Premium
Security
Subscription
Unlimited
  • 1385 Views
  • 4 replies
  • 0 likes

I cant Change my country

I Used to premium untill some day spotify made my change my country, Im from Chile and I was leaving in australia at the time... the thing is I started traveling Asia and know my spotify wont conect because Iv been more than 14 days outside australia...

Newbie

I Used to premium untill some day spotify made my change my country, Im from Chile and I was leaving in australia at the time... the thing is I started traveling Asia and know my spotify wont conect ...

user-removed

Not applicable

249 Views

1 replies

0 likes

  • 249 Views
  • 1 replies
  • 0 likes

Someone using my Spotify Account

Hi there! Im using a Spotify Account which is linked to my facebook.During the last 2 Weeks i noticed some devices that dont belong to me listed under the "listen on other devices" -tab. Also the supposed "hacker" seems to like random music using my ...

Casual Listener

Hi there!   Im using a Spotify Account which is linked to my facebook. During the last 2 Weeks i noticed some devices that dont belong to me listed under the "listen on other devices" -tab. A...

user-removed

Not applicable

442 Views

5 replies

0 likes

Account
  • 442 Views
  • 5 replies
  • 0 likes

Solved!! Will spotify send invoice to use every month

Hi, I just subsribe to premium, so how the the invoice works? Will we get an invoice every month that send to my email address? Aiden

Casual Listener

Hi,   I just subsribe to premium, so how the the invoice works? Will we get an invoice every month that send to my email address?     Aiden

Maxim

Spotify Star

1915 Views

1 replies

1 likes

Account
  • 1915 Views
  • 1 replies
  • 1 likes

Solved!! i forgot mya passwordff

i forgot my password 

Regular

i forgot my password 

Maxim

Spotify Star

312 Views

1 replies

0 likes

Account
  • 312 Views
  • 1 replies
  • 0 likes

Artists account

Buongiorno, è da due giorni che stiamo provando a creare l account Artista, ma quando ci chiede la Url nel menù Submit per confermare il nome artista , non ci fa procedere con il tasto "add" (che rimane grigio) come possiamo fare? In settimana l etic...

Newbie

Buongiorno, è da due giorni che stiamo provando a creare l account Artista, ma quando ci chiede la Url nel menù Submit per confermare il nome artista , non ci fa procedere con il tasto "add" (che rim...

Maxim

Spotify Star

253 Views

1 replies

0 likes

Account
  • 253 Views
  • 1 replies
  • 0 likes

How do I make my Spotify recognize

I have purchased Spotify family package. I have invited my girlfriend to use my Spotify. Now she has completed the authorization, her Spotify still is not recognizing she is also on premium. It says "get premium". How do I get her account to become m...

Casual Listener

I have purchased Spotify family package. I have invited my girlfriend to use my Spotify. Now she has completed the authorization, her Spotify still is not recognizing she is also on premium. It says ...

Maxim

Spotify Star

411 Views

3 replies

0 likes

  • 411 Views
  • 3 replies
  • 0 likes

Can't connect to Spotify Social by Facebook

Hi, I'm trying to connect my Facebook account to Spotify. I enter my accound and password in the form and click the "Log In" button but nothing happens. Could you please help me? Thank you very much

Newbie

Hi,   I'm trying to connect my Facebook account to Spotify. I enter my accound and password in the form and click the "Log In" button but nothing happens.   Could you please help me? &...

180 Views

0 replies

0 likes

  • 180 Views
  • 0 replies
  • 0 likes

nome

entrei com o facebook errado e agora meu nome está errado como mudar?

Newbie

entrei com o facebook errado e agora meu nome está errado como mudar?

260 Views

0 replies

0 likes

Account
  • 260 Views
  • 0 replies
  • 0 likes

I cant log in

I'm abroad. I have Spotify premium but I can't log in! It's telling me to im offline but I am not. I had to recently update my card details! Help!!

Newbie

I'm abroad. I have Spotify premium but I can't log in! It's telling me to im offline but I am not. I had to recently update my card details! Help!!

180 Views

0 replies

0 likes

  • 180 Views
  • 0 replies
  • 0 likes

App claims I am abroad when I am not

I cannot log into the app - it claims I have used my 14 allotted days abroad already. I am in Canada. My account is registered in Canada. Apparently the only way of contacting Spotify is this or tweeting them. This is ridiculous. I have a free accoun...

Newbie

I cannot log into the app - it claims I have used my 14 allotted days abroad already.  I am in Canada.  My account is registered in Canada. Apparently the only way of contacting Spotify is ...

288 Views

0 replies

0 likes

Login
  • 288 Views
  • 0 replies
  • 0 likes

My account has been stolen

My account has been stolen by another user it seems he changed my password my e mail but only my nickname my nickname is berkevtnsvr7 and my linked e-mail was berke_bjk_bhn@hotmail.com pls help

Newbie

My account has been stolen by another user it seems he changed my password my e mail but only my nickname my nickname is berkevtnsvr7 and my linked e-mail was berke_bjk_bhn@hotmail.com pls help

Jacob

Community Legend

343 Views

1 replies

0 likes

Account
Premium
Security
  • 343 Views
  • 1 replies
  • 0 likes

Playlists were gone and anothers one created "by me"

First of all, I'm Brazilian so sorry for some english mistakes...Today, when I logged in my spotify premium for the first time, I saw that all my playlists (the one's that i've created and followed), were gone. And other two (one with +1000 musics an...

Newbie

First of all, I'm Brazilian so sorry for some english mistakes... Today, when I logged in my spotify premium for the first time, I saw that all my playlists (the one's that i've created and followed...

203 Views

0 replies

0 likes

  • 203 Views
  • 0 replies
  • 0 likes

Library songs

My music saved in my library is removed and replaced with a bunch of Spanish music. I don't want to removed 300+ songs and add my music back on. Help!

Newbie

My music saved in my library is removed and replaced with a bunch of Spanish music. I don't want to removed 300+ songs and add my music back on. Help!

200 Views

0 replies

0 likes

  • 200 Views
  • 0 replies
  • 0 likes

HELP

Ive had 2 tracks put on but there both in different places when should be under one name does anyone no why this is

Newbie

Ive had 2 tracks put on but there both in different places when should be under one name does anyone no why this is

Maxim

Spotify Star

286 Views

1 replies

0 likes

  • 286 Views
  • 1 replies
  • 0 likes

Incredibly disappointed in the service I've had over the last few days

My account was hacked yesterday morning, I responded to the change password email telling them this was not me, I have contact "Spotify Cares" via Facebook and Twitter, but so far all I've had is "Someone from the accounts team will email you shortly...

Casual Listener

My account was hacked yesterday morning, I responded to the change password email telling them this was not me, I have contact "Spotify Cares" via Facebook and Twitter, but so far all I've had is "So...

Hubo

Community Legend

330 Views

3 replies

0 likes

Account
  • 330 Views
  • 3 replies
  • 0 likes

Superuser Contribution Family Adress

family adressi cant quite remember whats my adress in my family, so i cant login in to another user, because i dont know the adress.someone help me plswhere can i find all my info,Tnks

Newbie

family adress i cant  quite remember whats my adress  in my family, so i cant login in to another user, because i dont know the adress. someone help me pls where can i find all my info, ...

btorgay

Newbie

758 Views

4 replies

0 likes

  • 758 Views
  • 4 replies
  • 0 likes

Superuser Contribution Family account - children different adress

Hello,Can I use a family acount??Three childeren live with me and my ex 50/50.Official adress is at my ex.Eldest official adress is in city where she studies.

Casual Listener

Hello, Can I use a family acount?? Three childeren live with me and my ex 50/50. Official adress is at my ex. Eldest official adress is in city where she studies.

mommadata

Regular

688 Views

5 replies

0 likes

  • 688 Views
  • 5 replies
  • 0 likes