Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • maryjane0_0
  • Visitor
  • 398239 Views
  • 947 replies
  • 107 likes
  • Account
  • 398239 Views
  • 947 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171380 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171380 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99080 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99080 Views
  • 68 replies
  • 10 likes

Solved!! Someone using my spotify account?!!!

Okay so I was using the web player of Spotify just now.. when the song paused and said "Someone else is logged in.. blah blah".. at first I thought nothing of it, and then it happened again. Searched it online and didn't think anything of it until I ...

  • Casual Listener
  • Okay so I was using the web player of Spotify just now.. when the song paused and said "Someone else is logged in.. blah blah".. at first I thought nothing of it, and then it happened again. Searched...
  • tallen88
  • Newbie
  • 1269 Views
  • 8 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 1269 Views
  • 8 replies
  • 0 likes

Superuser Contribution Discover weekly picture

My discover weekly profile picture is one of me and my ex and it hasnt changed in two months. My account is made with facebook so im not sure what to do

  • Visitor
  • My discover weekly profile picture is one of me and my ex and it hasnt changed in two months. My account is made with facebook so im not sure what to do
  • user-removed
  • Not applicable
  • 238 Views
  • 3 replies
  • 0 likes
  • Account
  • 238 Views
  • 3 replies
  • 0 likes

Superuser Contribution I made up a account on my phone but cant remember

I did not use my own email i used a not exsisted email for spotify to get a free month but now i want to end the free period because i dont wanna pay 10€ a mont but the problem is now i can't find or remember the e-mail i used and it is now a premium...

  • Casual Listener
  • I did not use my own email i used a not exsisted email for spotify to get a free month but now i want to end the free period because i dont wanna pay 10€ a mont but the problem is now i can't find or...
  • Alfredo
  • Roadie
  • 285 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
  • 285 Views
  • 3 replies
  • 0 likes

How to delete an account

My ex partner has used my email address (without my permission) to set up a Spotify account and I'm sick of getting emails, how do I close the account/take my email address off of it?

  • Newbie
  • My ex partner has used my email address (without my permission) to set up a Spotify account and I'm sick of getting emails, how do I close the account/take my email address off of it?
  • R3TRO
  • Newbie
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Alternative login to Facebook

I have a Spotify account linked to my Facebook account and I want that this way, I use this way in my smartphone, I use this way when I am home or wathever place, but I cannot use this way when I am at work. The enterprise proxy rules deny access to ...

  • Newbie
  • I have a Spotify account linked to my Facebook account and I want that this way, I use this way in my smartphone, I use this way when I am home or wathever place, but I cannot use this way when I am ...
  • gringolito
  • Newbie
  • 1617 Views
  • 2 replies
  • 0 likes
  • Account
  • 1617 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Vodafone Spotify Premium Problem

Hi, I am trying to get my free Spotify Premium with my Vodafone. I have had Spotify Premium already and was paying per month for that. I HAVE cancelled this and my account says that I have Spotify Free now. So the cancellation would appear complete a...

  • Casual Listener
  • Hi,   I am trying to get my free Spotify Premium with my Vodafone.   I have had Spotify Premium already and was paying per month for that.   I HAVE cancelled this and my account ...
  • cvb_tintern
  • Casual Listener
  • 288 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 288 Views
  • 2 replies
  • 0 likes

Superuser Contribution Merge/delete account information

Hi all,This is my situation. Couple of years ago, I created a Spotify account with my main email. Then by accident I created another account but this time linked with Facebook. This facebook-linked account is my main premium account at this time, but...

  • Visitor
  • Hi all, This is my situation. Couple of years ago, I created a Spotify account with my main email. Then by accident I created another account but this time linked with Facebook. This facebook-linked...
  • SergioDavid
  • Roadie
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Premium family address issue

I can't figure out what address i used at registration ... I've been at the same address and am wondering if it is a typo but i can't find my info... is the address used from my billing information?

  • Newbie
  • I can't figure out what address i used at registration ... I've been at the same address and am wondering if it is a typo but i can't find my info... is the address used from my billing information?&...
  • Maxim
  • Spotify Star
  • 2368 Views
  • 8 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 2368 Views
  • 8 replies
  • 0 likes

Superuser Contribution abbonamento 3 mesi a 0,99€

Buongiorno, per sbaglio ho disattivato l'abbonamento dei 3 mesi a 0.99€ come posso riattivarlo???

  • Newbie
  • Buongiorno, per sbaglio ho disattivato l'abbonamento dei 3 mesi a 0.99€ come posso riattivarlo???
  • SergioDavid
  • Roadie
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Superuser Contribution Vodafone + spotify

Hi Ive recently been offered free premium with vodafone so I have cancelled my premium acc, which ran out yesterday. 16/06. I have today tried to use the vodafone upgrade but it seems to think I still have an active premium acc. Even tho Spotify and ...

  • Casual Listener
  • Hi Ive recently been offered free premium with vodafone so I have cancelled my premium acc, which ran out yesterday. 16/06.   I have today tried to use the vodafone upgrade but it seems to thi...
  • SergioDavid
  • Roadie
  • 182 Views
  • 1 replies
  • 0 likes
  • Premium
  • 182 Views
  • 1 replies
  • 0 likes

Credit Card payment

Dear spotify, i was using a spotify account 4 months ago then i bought a new phone and all my info long gone.Either dont have access to email nor i dont remember my username but spotify keeps billing me auto how can i fix this.İ have credit card paym...

  • Visitor
  • Dear spotify, i was using a spotify account 4 months ago then i bought a new phone and all my info long gone.Either dont have access to email nor i dont remember my username but spotify keeps billing...
  • user-removed
  • Not applicable
  • 182 Views
  • 2 replies
  • 0 likes
  • 182 Views
  • 2 replies
  • 0 likes

Is there any way to reset my account?

I'm wondering if there's a way to reset my account, as in make it look like new because as of now my radio and discover queues are a mess. And would this affect my subscription? I'm the host of the family plan for my family and don't want a reset to ...

  • Visitor
  • I'm wondering if there's a way to reset my account, as in make it look like new because as of now my radio and discover queues are a mess. And would this affect my subscription? I'm the host of the f...
  • Yogeshwar_Gopal
  • Casual Listener
  • 219 Views
  • 1 replies
  • 0 likes
  • Account
  • 219 Views
  • 1 replies
  • 0 likes

Register new account

Hi all,I would like to create (="REGISTER") a new spotify-account for my daughter. But unfortunately this does not work. Each time I try to send the form I see the round loading-symbol but nothing happens. After a while I get the message that there i...

  • Newbie
  • Hi all, I would like to create (="REGISTER") a new spotify-account for my daughter. But unfortunately this does not work. Each time I try to send the form I see the round loading-symbol but nothing ...
  • Yogeshwar_Gopal
  • Casual Listener
  • 209 Views
  • 1 replies
  • 0 likes
  • Account
  • 209 Views
  • 1 replies
  • 0 likes

Renovei a assinatura mas não liberou o Premium.

Renovei a assinatura mas não liberou o Premium, por gentileza, verifiquem!

  • Casual Listener
  • Renovei a assinatura mas não liberou o Premium, por gentileza, verifiquem!
  • Bittencourt
  • Spotify Star
  • 350 Views
  • 3 replies
  • 0 likes
  • Premium
  • 350 Views
  • 3 replies
  • 0 likes

Solved!! Spotify audio r*pper

I wont use the name of it because I dont want it promoted but there is a r*pper out there for the Mac and it pulls all your playlist (drag and drop), album, single or whatever then converts it into mp3/others for distribution. This is not good. This ...

  • Casual Listener
  • I wont use the name of it because I dont want it promoted but there is a r*pper out there for the Mac and it pulls all your playlist (drag and drop), album, single or whatever then converts it into m...
  • kbj149
  • Casual Listener
  • 499 Views
  • 4 replies
  • 0 likes
  • Other
  • 499 Views
  • 4 replies
  • 0 likes

Cant change my country because there is no other country to choose

I was in the US for a year and now i came back to my country. It says i can only use Spotify abroad 14 days so i tried to change my country but in a selection box there is no other country but USA, I can't change it

  • Newbie
  • I was in the US for a year and now i came back to my country. It says i can only use Spotify abroad 14 days so i tried to change my country but in a selection box there is no other country but USA, I...
  • Maxim
  • Spotify Star
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Profile Picture

So I tired to change my profile picture, and when I go to my account and click on the ociture nothing appears. Theres no option "change" under it. Plus its not linked to facebook, and I never uploaded a picture there before.

  • Casual Listener
  • So I tired to change my profile picture, and when I go to my account and click on the ociture nothing appears. Theres no option "change" under it. Plus its not linked to facebook, and I never uploade...
  • Maxim
  • Spotify Star
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Solved!! I have the wrong facebook account linked to my spotify account

Hi, I have no idea how but when I log into Spotify I now have my friend's Facebook account connected to it instead of mine. I need to have it disconnected - I have followed numerous instructions (i.e. disconnected from Facebook under 'preferences') b...

  • Newbie
  • Hi,   I have no idea how but when I log into Spotify I now have my friend's Facebook account connected to it instead of mine.   I need to have it disconnected - I have followed numerous...
  • Sambushjoseph
  • Newbie
  • 30897 Views
  • 350 replies
  • 1 likes
  • 30897 Views
  • 350 replies
  • 1 likes

Hacked

Ok so I get an email saying email address changed....some random g1442120@mvrht.net. Well I had to create this new account just to post this question. My hacked account is a premium account...how do I cancel all that information? I shouldnt have to w...

  • Newbie
  • Ok so I get an email saying email address changed....some random  g1442120@mvrht.net. Well I had to create this new account just to post this question. My hacked account is a premium account...h...
  • Jacob
  • Community Legend
  • 254 Views
  • 1 replies
  • 0 likes
  • Account
  • 254 Views
  • 1 replies
  • 0 likes

No access to account connected to Spotify and forgot password

Hi I have no longer access to my mailaccount connected to Spotify. How do I do ? SInce I also no longer remember my password I cant change email adress.

  • Newbie
  • Hi I have no longer access to my mailaccount connected to Spotify. How do I do ? SInce I also no longer remember my password I cant change email adress. 
  • Jacob
  • Community Legend
  • 179 Views
  • 1 replies
  • 0 likes
  • Account
  • 179 Views
  • 1 replies
  • 0 likes