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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • WhyNea
  • Newbie
  • 171068 Views
  • 185 replies
  • 13 likes
  • Account
    Free
  • 171068 Views
  • 185 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11314 Views
  • 6 replies
  • 11 likes
  • Security
  • 11314 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 515299 Views
  • 986 replies
  • 112 likes
  • Account
  • 515299 Views
  • 986 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125903 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125903 Views
  • 74 replies
  • 12 likes

Playlists

Hi Everyone,I have quite an extensive collection on Spotify and have been a member for a long time.I have a question in which I hope someone can help me with.Is there anyway to have your playlists ( on the left pane ) in alphabetical order?Also, Is t...

  • Casual Listener
  • Hi Everyone, I have quite an extensive collection on Spotify and have been a member for a long time. I have a question in which I hope someone can help me with. Is there anyway to have your playli...
  • brett-140
  • Casual Listener
  • 368 Views
  • 4 replies
  • 0 likes
  • 368 Views
  • 4 replies
  • 0 likes

Solved!! New phone

I've just signed in in my new phone and have 0 music! Also says I'm on free account by I pay every month for premium? How can I get back my music and do I need to sign up to premium again ? Pretty silly if I do... You would think I could log in and s...

  • Newbie
  • I've just signed in in my new phone and have 0 music! Also says I'm on free account by I pay every month for premium? How can I get back my music and do I need to sign up to premium again ? Pretty si...
  • Maxim
  • Spotify Star
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Solved!! Someone changed my email!

Hey! It seems that someone has gotten access to my spotify account and changed the email! I didn't changed and sent email to: account-details-changed@spotify.com as instructed, but have not gotten a reply yet!Is there other way to contact spotify sup...

  • Casual Listener
  • Hey! It seems that someone has gotten access to my spotify account and changed the email! I didn't changed and sent email to: account-details-changed@spotify.com as instructed, but have not gotten a ...
  • Dongki
  • Casual Listener
  • 1457 Views
  • 1 replies
  • 0 likes
  • Account
    Security
    Subscription
  • 1457 Views
  • 1 replies
  • 0 likes

Spotify won't let me log in to my FB where I have the subscription

Phone: iosI already did install and uninstall and install again spotify.Basically when I decided to subscribe to Spotify Premium I was using my 2nd fb account. But I used to listen to spotify in my 1st fb account. So now my spotify is stuck in the 1s...

  • Newbie
  • Phone: ios I already did install and uninstall and install again spotify. Basically when I decided to subscribe to Spotify Premium I was using my 2nd fb account. But I used to listen to spotify in ...
  • FREIFY
  • Regular
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Facebook Friends & Family Share

Dear Community, I got 3 question to my spotify account. First of all, my spotify account is connected to my Facebook account and in the past I was able to see my Facebook friends on spotify, but since 5-6 months I do not see them anymore. What is the...

  • Visitor
  • Dear Community,   I got 3 question to my spotify account.    First of all, my spotify account is connected to my Facebook account and in the past I was able to see my Facebook frie...
  • FREIFY
  • Regular
  • 214 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 214 Views
  • 1 replies
  • 0 likes

Account being used somewhere else

Sign out everywhere is used several times already - it DOESN'T help.How get rid of it WITHOUT creating the new account? Also, I want the person who is using my account being punished. PS I use premium family subscription.

  • Casual Listener
  • Sign out everywhere is used several times already - it DOESN'T help. How get rid of it WITHOUT creating the new account? Also, I want the person who is using my account being punished.   PS I...
  • FREIFY
  • Regular
  • 252 Views
  • 5 replies
  • 0 likes
  • Account
  • 252 Views
  • 5 replies
  • 0 likes

Can't access my account

I don't have access to my email, don't remember password.Need help please....

  • Visitor
  • I don't have access to my email, don't remember password. Need help please....
  • FREIFY
  • Regular
  • 139 Views
  • 1 replies
  • 0 likes
  • Login
  • 139 Views
  • 1 replies
  • 0 likes

Tarjeta de regalo sin codigo

Compre una tarjeta de regalo de spotify pero no tenia el código para canjearlo las personas de la tienda Me dijeron que pueden darme ustedes el pin para registrar la tarjeta

  • Newbie
  • Compre una tarjeta de regalo de spotify pero no tenia el código para canjearlo las personas de la tienda Me dijeron que pueden darme ustedes el pin para registrar la tarjeta
  • osornios
  • Spotify Star
  • 767 Views
  • 3 replies
  • 0 likes
  • 767 Views
  • 3 replies
  • 0 likes

Problemas para activar premium

El día de ayer active la cuenta premium, me llego el correo de confirmación, pero al ingresar a la app sigo teniendo la versión gratuita y solo puedo escuchar canciones aleatorias, he dado cerrar cesión y reingreso los datos, de nuevo ingreso en modo...

  • Newbie
  • El día de ayer active la cuenta premium, me llego el correo de confirmación, pero al ingresar a la app sigo teniendo la versión gratuita y solo puedo escuchar canciones aleatorias, he dado cerrar ces...
  • osornios
  • Spotify Star
  • 614 Views
  • 3 replies
  • 0 likes
  • 614 Views
  • 3 replies
  • 0 likes

Spotify keeps deleting songs on SD card LG G3

Need help with my account, have installed/reinstalled/deleted cache but spotify regularly makes me redownload my offline songs. I'm getting super frustrated a will probably stop paying for the service soon and ask for my money back.

  • Newbie
  • Need help with my account, have installed/reinstalled/deleted cache but spotify regularly makes me redownload my offline songs.  I'm getting super frustrated a will probably stop paying for the ...
  • f8bndr
  • Casual Listener
  • 304 Views
  • 2 replies
  • 1 likes
  • 304 Views
  • 2 replies
  • 1 likes

perfil facebook errado

Minha conta está entrando num perfil de facebook que nao é meu 

  • Newbie
  • Minha conta está entrando num perfil de facebook que nao é meu 
  • Bittencourt
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Boleto

Boa noite. Realizei hoje o pagamento do boleto mensal, porém, não recebi nenhuma confirmação de pagamento e ainda não foi ativada minha conta Premium. Gostaria de saber se houve algum problema em sistema.Aguardo resposta.

  • Newbie
  • Boa noite. Realizei hoje o pagamento do boleto mensal, porém, não recebi nenhuma confirmação de pagamento e ainda não foi ativada minha conta Premium. Gostaria de saber se houve algum problema em sis...
  • Bittencourt
  • Spotify Star
  • 206 Views
  • 1 replies
  • 0 likes
  • Account
  • 206 Views
  • 1 replies
  • 0 likes

Solved!! Suddenly my premium account changed free!!!

Hi, I' ve a premium account since two years ago aprox, I pay every month by visa charge, 11 of May was the last payment. I changed my computer last week because the old one was broken, I installed spotify, I log in wit my username, I keep the account...

  • Casual Listener
  • Hi, I' ve a premium account since two years ago aprox, I pay every month by visa charge, 11 of May was the last payment. I changed my computer last week because the old one was broken, I installed sp...
  • Kavi_h22
  • Newbie
  • 15143 Views
  • 4 replies
  • 0 likes
  • Account
  • 15143 Views
  • 4 replies
  • 0 likes

7 day free trial

Hi I'm kind of worried because I accidentally pressed the 7 day free trial button by accident. They didn't ask me for card details but my Apple ID has my card details on . Will I be charged after re 7 days I'm v worried

  • Newbie
  • Hi I'm kind of worried because I accidentally pressed the 7 day free trial button by accident. They didn't ask me for card details but my Apple ID has my card details on . Will I be charged after re ...
  • Maxim
  • Spotify Star
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

changing country

I used to pay my premium form a US card but I want to start paying it from a different card from a different country. But when I type the info in it says invalid zip code. When I go into change account the only option for country is the USA. Please h...

  • Newbie
  • I used to pay my premium form a US card but I want to start paying it from a different card from a different country. But when I type the info in it says invalid zip code. When I go into change accou...
  • Maxim
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Where can I find the Information about my Residence (except ZIP-code)?

Hi there, I tried to invite my wife to the Spotify family account. When accepting the invitation she put in our adress and unfortunately she couldn't finish the process... Apparently our adress is wrong in the account information.Where can I look up ...

  • Newbie
  • Hi there,   I tried to invite my wife to the Spotify family account. When accepting the invitation she put in our adress and unfortunately she couldn't finish the process... App...
  • Maxim
  • Spotify Star
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

WRONG USERNAME

I have a USERNAME, but if I create a playlist and share it spotify shows my REAL NAME instead of the USERNAME. I already quit the connection to my facebookaccount but the problem is still there... Please i hope there is somebody who can help

  • Newbie
  • I have a USERNAME, but if I create a playlist and share it spotify shows my REAL NAME instead of the USERNAME. I already quit the connection to my facebookaccount but the problem is still there... Pl...
  • Maxim
  • Spotify Star
  • 193 Views
  • 1 replies
  • 0 likes
  • Account
  • 193 Views
  • 1 replies
  • 0 likes

Can not log due to country specification

Hi, i am trying to log into my account but Spotify is saying that I am in a different country than my account but I am not and when a go see in my account online it is the right one

  • Visitor
  • Hi, i am trying to log into my account but Spotify is saying that I am in a different country than my account but I am not and when a go see in my account online it is the right one
  • Maxim
  • Spotify Star
  • 308 Views
  • 5 replies
  • 0 likes
  • Account
    Login
  • 308 Views
  • 5 replies
  • 0 likes

non mi fa visualizzare l'email

ho eseguito l'accesso con il mio account facebook, ma quando vado sul sito di spotify e accedo mi da lo spazio email vuoto e una data di nascita sbagliata, nonostante su facebook sia giusta. volevo sapere se è una cosa normale oppure lo fa solo a me ...

  • Newbie
  • ho eseguito l'accesso con il mio account facebook, ma quando vado sul sito di spotify e accedo mi da lo spazio email vuoto e una data di nascita sbagliata, nonostante su facebook sia giusta. volevo s...
  • 495 Views
  • 0 replies
  • 0 likes
  • Account
  • 495 Views
  • 0 replies
  • 0 likes

Someone is using my account

So I started noticing this 2 days ago, someone else's been using my account and adding playlists. I log in with my Facebook, so what I did was log out every connected Spotify Device and chance my Facebook password (I've also added extra security meas...

  • Newbie
  • So I started noticing this 2 days ago, someone else's been using my account and adding playlists. I log in with my Facebook, so what I did was log out every connected Spotify Device and chance my Fac...
  • guacamayero
  • Casual Listener
  • 349 Views
  • 3 replies
  • 1 likes
  • Account
    Security
    Subscription
  • 349 Views
  • 3 replies
  • 1 likes