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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422557 Views
  • 965 replies
  • 108 likes
  • Account
  • 422557 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187179 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187179 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103778 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103778 Views
  • 70 replies
  • 10 likes

Cant login on Roku

I can log in on my phone through my Facebook account, but when I try on Roku, it says the username or password is incorrect. What am I doing wrong?

  • Casual Listener
  • I can log in on my phone through my Facebook account, but when I try on Roku, it says the username or password is incorrect. What am I doing wrong?
  • Cthompson3401
  • Casual Listener
  • 583 Views
  • 2 replies
  • 0 likes
  • 583 Views
  • 2 replies
  • 0 likes

I have gained artist access, but I still do not have a login

Hello! I have gained artist access but I still am unsure of how to actually login in to my spotify artist account so that I can manage it. Please help. Below is the email I received once my request was approved for artist account. However, When I cli...

  • Casual Listener
  • Hello!   I have gained artist access but I still am unsure of how to actually login in to my spotify artist account so that I can manage it. Please help. Below is the email I received once my ...
  • Hubo
  • Community Legend
  • 463 Views
  • 3 replies
  • 0 likes
  • 463 Views
  • 3 replies
  • 0 likes

Editing playlists

I've been trying to edit my playlists for a really long time, my girlfriend is able to but I am not just wondering how to become a rockstar because I know you have to but am not sure how.

  • Casual Listener
  • I've been trying to edit my playlists for a really long time, my girlfriend is able to but I am not just wondering how to become a rockstar because I know you have to but am not sure how.
  • Hubo
  • Community Legend
  • 216 Views
  • 1 replies
  • 0 likes
  • Account
  • 216 Views
  • 1 replies
  • 0 likes

Spotify used somewhere else after password change

For some days now my account pauses and I get a notification on iOS saying it is being used somewhere else, showing varying alien device names.I have changed my Facebook password and used the Spotify function to log off from all devices but the issue...

  • Casual Listener
  • For some days now my account pauses and I get a notification on iOS saying it is being used somewhere else, showing varying alien device names. I have changed my Facebook password and used the Spo...
  • BrunoThomas
  • Casual Listener
  • 344 Views
  • 3 replies
  • 0 likes
  • Security
  • 344 Views
  • 3 replies
  • 0 likes

Spotify account hijacked

My account appears to have been hacked and hijacked by another user. I have managed to login to this page via facebook login, but the email address, postcode and password that are now associated with this account are not mine. How can you solve this?...

  • Casual Listener
  • My account appears to have been hacked and hijacked by another user. I have managed to login to this page via facebook login, but the email address, postcode and password that are now associated with...
  • kejt_
  • Community Legend
  • 365 Views
  • 5 replies
  • 0 likes
  • 365 Views
  • 5 replies
  • 0 likes

Gift Card

I have a Spotifiy gift card worth 10 € and wanted to bring me Spotifiy Premium . When I wanted to redeem showing it to me at " Oops try it again " Why is not going?

  • Newbie
  • I have a Spotifiy gift card worth 10 € and wanted to bring me Spotifiy Premium . When I wanted to redeem showing it to me at " Oops try it again " Why is not going?
  • Henkka-74
  • Newbie
  • 2759 Views
  • 20 replies
  • 7 likes
  • Other
  • 2759 Views
  • 20 replies
  • 7 likes

Spotify Support Case # 08653726

I really need support for my Account. Can't mention the name here! Spotify Support should have every needed intel on their inbox!

  • Visitor
  • I really need support for my Account. Can't mention the name here! Spotify Support should have every needed intel on their inbox!
  • Maxim
  • Spotify Star
  • 259 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 259 Views
  • 1 replies
  • 0 likes

Solved!! message cette chanson n'est pas disponible pour tous les titres sur pc (abonné premium) RESOLU

bonjour ce matin, sur pc windows, impossible de lire les titres de playlists ou hors playlists. message en fichier joint j'ai relancé l'appli, me suis déconnecté, reconnecté.... par contre sur android, ça marche.... merci pour l'aide ou la résolution...

  • Music Fan
  • bonjour   ce matin, sur pc windows, impossible de lire les titres de playlists ou hors playlists.   message en fichier joint   j'ai relancé l'appli, me suis déconnecté, reconnect...
  • clc5032
  • Newbie
  • 7441 Views
  • 28 replies
  • 0 likes
  • Premium
  • 7441 Views
  • 28 replies
  • 0 likes

necesito contactar con Spotify cómo puedo hacerlo?

Buenos días, tengo que ponerme en contacto con Uds. porque nos está reclamando la Sociedad General de Autores un pago que creemos está cubierto con su suscripción. Serían tan amables de pasarme una dirección de correo electrónico donde les pueda envi...

  • Newbie
  • Buenos días, tengo que ponerme en contacto con Uds. porque nos está reclamando la Sociedad General de Autores un pago que creemos está cubierto con su suscripción. Serían tan amables de pasarme una d...
  • 370 Views
  • 0 replies
  • 0 likes
  • 370 Views
  • 0 replies
  • 0 likes

Não consigo usar o web player (Você está ouvindo em XT1635-02)

Estou tentando usar o spotify no browser Chrome mas aparece essa mensagem "Você está ouvindo em XT1635-02" e não me deixa trocar pra ouvir no web player. O smartphone em questão é o meu, eu estava ouvindo sim, mas já não estou mais no smartphone, que...

  • Casual Listener
  • Estou tentando usar o spotify no browser Chrome mas aparece essa mensagem "Você está ouvindo em XT1635-02" e não me deixa trocar pra ouvir no web player. O smartphone em questão é o meu, eu estava ou...
  • Bittencourt
  • Spotify Star
  • 1120 Views
  • 5 replies
  • 0 likes
  • Other
  • 1120 Views
  • 5 replies
  • 0 likes

Solved!! Eliminar/bloquear un seguidor

Hola, lo primero un saludo a toda la comunidad y gracias por vuestra ayuda para intentar solucionar esta duda que tengo. ¿Existe alguna forma de bloquear a un usuario para que no pueda ser seguidor mío? y en caso de no poderse realizar desde ningún p...

  • Newbie
  • Hola, lo primero un saludo a toda la comunidad y gracias por vuestra ayuda para intentar solucionar esta duda que tengo. ¿Existe alguna forma de bloquear a un usuario para que no pueda ser seguidor m...
  • biatorrano
  • Casual Listener
  • 148253 Views
  • 9 replies
  • 39 likes
  • Other
  • 148253 Views
  • 9 replies
  • 39 likes

Någon använder mitt account

Hej jag skulle behöva få hjälp med att logga ut mig från alla enheter jag är inloggad på då det är någon som stoppar för mig hela tiden.Mvh john

  • Newbie
  • Hej jag skulle behöva få hjälp med att logga ut mig från alla enheter jag är inloggad på då det är någon som stoppar för mig hela tiden. Mvh john
  • Hempe421
  • Newbie
  • 456 Views
  • 2 replies
  • 0 likes
  • Account
  • 456 Views
  • 2 replies
  • 0 likes

I can't Join the family premium from my friend's inviting

Hey i just get inviting from my friend , but i still cant use it after i typed the same address ?Please help me to save this problem!!!

  • Newbie
  • Hey i just get inviting from my friend , but i still cant use it after i typed the same address ? Please help me to save this problem!!!
  • Maxim
  • Spotify Star
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Unauthorized person posted our song on Spotify

How can someone post my Daughters song on Spotify without our permission and why doesn't Spotify take it down. The Song is Fuego Gabrielle Musicaro feat French Montana. We own the master and need immediate removal of this HRMI/Blakbird company. Pleas...

  • Newbie
  • How can someone post my Daughters song on Spotify without our permission and why doesn't Spotify take it down. The Song is Fuego Gabrielle Musicaro feat French Montana. We own the master and need imm...
  • Maxim
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Payment

I supposed to have a Premium account as each month I'm paying the 9,99 € fee through Paypal.Now that I want to resign my profile online shows only that I am a Spotify free member.How that is possible??

  • Newbie
  • I supposed to have a Premium account as each month I'm paying the 9,99 € fee through Paypal.Now that I want to resign my profile online shows only that I am a Spotify free member.How that is possible...
  • Maxim
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

I can not get premium after my wife got it

Hi together,I have the following problem: My wife got spotify premium with the 0,99€ per month deal. She payed it with my paypal account because we use only one.So I wanted to do the same. But I always get back to the button to get premium after logg...

  • Newbie
  • Hi together, I have the following problem: My wife got spotify premium with the 0,99€ per month deal. She payed it with my paypal account because we use only one. So I wanted to do the same. B...
  • Maxim
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 163 Views
  • 1 replies
  • 0 likes

Music sounds different

My music has started to sound different, my favourite songs liars, reality both have the beats changed and have been annoying my sound. it had been normal since today which when i went onto spotify and turned on my song the lyrics are the same but th...

  • Newbie
  • My music has started to sound different, my favourite songs liars, reality both have the beats changed and have been annoying my sound. it had been normal since today which when i went onto spotify a...
  • Lactose_Tolerant
  • Casual Listener
  • 1823 Views
  • 3 replies
  • 1 likes
  • Account
    Free
    Other
    Unlimited
  • 1823 Views
  • 3 replies
  • 1 likes

Ayuda por favor

Al intentar iniciar sesión me indica que estoy en el extranjero y que solo 14 días podre utilizar la App pero yo no estoy en el extranjero. La solución me indica entrar a Spotify.com y editar información de cuenta colocando el país donde me registre ...

  • Newbie
  • Al intentar iniciar sesión me indica que estoy en el extranjero y que solo 14 días podre utilizar la App pero yo no estoy en el extranjero. La solución me indica entrar a Spotify.com y editar informa...
  • osornios
  • Spotify Star
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Won't recognize Premium after reinstalling and relogs

Hello Spotify Community! I have recently switched from one celluar company to another. In my old plan I had Spotify Premium with it. Now that I switched I have gone back to pay directly to Spotify. I got downgraded about a week ago and upgraded to Pr...

  • Newbie
  • Hello Spotify Community!   I have recently switched from one celluar company to another. In my old plan I had Spotify Premium with it. Now that I switched I have gone back to pay directly to S...
  • osornios
  • Spotify Star
  • 256 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 256 Views
  • 1 replies
  • 0 likes