Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8482 Views
  • 1 replies
  • 9 likes
  • Security
  • 8482 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Dessi
  • Moderator
  • 475729 Views
  • 978 replies
  • 111 likes
  • Account
  • 475729 Views
  • 978 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1208070 Views
  • 119 replies
  • 117 likes
  • Account
  • 1208070 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 119243 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 119243 Views
  • 72 replies
  • 12 likes

Solved!! Account hacked

Hi, someone have taken over my account. I managed to log in and change my password and e-mail setting. Today i've recieved a mail from someone who appears to be Spotify telling me they've blocked my account and asking for some billing information. At...

  • Casual Listener
  • Hi, someone have taken over my account. I managed to log in and change my password and e-mail setting. Today i've recieved a mail from someone who appears to be Spotify telling me they've blocked my ...
  • EthanS1
  • Community Legend
  • 401 Views
  • 3 replies
  • 0 likes
  • 401 Views
  • 3 replies
  • 0 likes

Premium afsluiten

Hallo als ik nu mijn premium afsluit voor 16-08-17 gaat hij dan meteen weg of kan ik heb nu nog een maand gebruiken

  • Newbie
  • Hallo als ik nu mijn premium afsluit voor 16-08-17 gaat hij dan meteen weg of kan ik heb nu nog een maand gebruiken
  • 157 Views
  • 0 replies
  • 0 likes
  • 157 Views
  • 0 replies
  • 0 likes

Unlinking Old Artist Account/Profile & Linking To New, Updated Artist Profile.

So I have an account with Spotify, and it's linked to an artist account. I have subsequently stopped operating under that artist name, and have started working as another artist. I would like to unlink my old artist account, and link to the new one. ...

  • Casual Listener
  • So I have an account with Spotify, and it's linked to an artist account.   I have subsequently stopped operating under that artist name, and have started working as another artist.   I ...
  • jonhendershot
  • Newbie
  • 3652 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 3652 Views
  • 2 replies
  • 0 likes

Podcasts

So just a general questions does spotify have all podcasts up ? Or is it only a handpicked selection

  • Casual Listener
  • So just a general questions does spotify have all podcasts up ? Or is it only a handpicked selection
  • shawnmx
  • Regular
  • 153 Views
  • 1 replies
  • 0 likes
  • Premium
  • 153 Views
  • 1 replies
  • 0 likes

Solved!! My postal address

HelloI have a premium account and i just want tonsee my postal address in detail. But i don't know how. Can you help me please?

  • Casual Listener
  • Hello I have a premium account and i just want tonsee my postal address in detail. But i don't know how. Can you help me please?
  • meganh007
  • Community Legend
  • 644 Views
  • 3 replies
  • 0 likes
  • 644 Views
  • 3 replies
  • 0 likes

Can't connect to facebook, tried it all

Hi!I cannot connect my Spotify to my Facebook. it just says "temporary error, try again later". I've tried to connect for a week now with premium account.* I've tried connecting from two different computers and my iphone.* I've tried both on the web ...

  • Newbie
  • Hi! I cannot connect my Spotify to my Facebook. it just says "temporary error, try again later". I've tried to connect for a week now with premium account. * I've tried connecting from two differen...
  • Bittencourt
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Solved!! Cant login!!! - log in failed used spotify abroad 14 dqys

What does this mean? I want to connect and just listen music. But for days, in various networks, even in various countries, i'm getting this msg.... Help pla

  • Newbie
  • What does this mean? I want to connect and just listen music. But for days, in various networks, even in various countries, i'm getting this msg.... Help pla
  • Noxideseer
  • Newbie
  • 6285 Views
  • 11 replies
  • 0 likes
  • 6285 Views
  • 11 replies
  • 0 likes

Solved!! someone is using my account

Hi, someone is using my account. i already logged out all devices as recommended and i also changed my password. The person is still here. I cant get rid of him. Please help. brKurt

  • Newbie
  • Hi,   someone is using my account. i already logged out all devices as recommended and i also changed my password. The person is still here. I cant get rid of him.   Please help. &nbsp...
  • gryffyn
  • Roadie
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Paying for Spotify but can't skip songs

I'm paying for Spotify but I can't skip songsHelp please

  • Newbie
  • I'm paying for Spotify but I can't skip songs Help please
  • Maxim
  • Spotify Star
  • 234 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
    Unlimited
  • 234 Views
  • 1 replies
  • 0 likes

Trying to log in but can't because it thinks I'm abroad

Hi, I changed my phone and I'm trying to log in the app but I keep having the message I can only use spotify for 14 days abroad even though I have a premium account AND I'm not even abroad... can somebody help? Thanks!

  • Newbie
  • Hi, I changed my phone and I'm trying to log in the app but I keep having the message I can only use spotify for 14 days abroad even though I have a premium account AND I'm not even abroad... can som...
  • Maxim
  • Spotify Star
  • 212 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 212 Views
  • 1 replies
  • 0 likes

South Korea logging in failure

I can't log in to my account in south korea (my premium subscription has been finished).. Can you help me figuring out the solution?I tried changing the country but South Korea is not available!

  • Newbie
  • I can't log in to my account in south korea (my premium subscription has been finished).. Can you help me figuring out the solution? I tried changing the country but South Korea is not available!
  • Maxim
  • Spotify Star
  • 219 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 219 Views
  • 1 replies
  • 0 likes

Change email (Facebook-Account)

I want to change my email on my spotify account, but you can only change it when you change it on facebook. The point ist that there i already changed the email, but on spotify there is almost the old one. Thanks for your help!

  • Newbie
  • I want to change my email on my spotify account, but you can only change it when you change it on facebook. The point ist that there i already changed the email, but on spotify there is almost the ol...
  • 130 Views
  • 0 replies
  • 0 likes
  • Account
  • 130 Views
  • 0 replies
  • 0 likes

Can't play my music after region change

I change my Spotify region from USA to Australia since I've moved there and now I can't play my music on Spotify free, I have to get premium to play my music. The music titles are now Grey in colour on contrary to the White and when I click the song ...

  • Newbie
  • I change my Spotify region from USA to Australia since I've moved there and now I can't play my music on Spotify free, I have to get premium to play my music. The music titles are now Grey in colour ...
  • eblackrose00
  • Roadie
  • 349 Views
  • 1 replies
  • 1 likes
  • 349 Views
  • 1 replies
  • 1 likes

Signed up for 30 day trial, got one week

Hi. So on my mobile phone (that was acting up the whole time), I got a one week premium trial somehow. I didn't think much about it at the time, as it didn't take any Credit Card info, but later when I got home, I signed up for the 30 day trial so I ...

  • Casual Listener
  • Hi. So on my mobile phone (that was acting up the whole time), I got a one week premium trial somehow. I didn't think much about it at the time, as it didn't take any Credit Card info, but  late...
  • eblackrose00
  • Roadie
  • 395 Views
  • 4 replies
  • 1 likes
  • Subscription
  • 395 Views
  • 4 replies
  • 1 likes

LIving in one country, paying from another,

Hi I would like to get spotify premium but i cant because when i try to registrer with my credit card a message tells me i need to change country bc my card is from another country than where i live, However since im living in spain i cant change my ...

  • Newbie
  • Hi   I would like to get spotify premium but i cant because when i try to registrer with my credit card a message tells me i need to change country bc my card is from another country than wher...
  • guyruediger
  • Newbie
  • 387 Views
  • 3 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 387 Views
  • 3 replies
  • 0 likes

Solved!! Account hacked

my Spotify Family Premium got hacked.Yesterday,my account email and password has been changed by hacker.the email changed to mvrht.net.I could login by facebook yesterday.but, I can't login by facebook today. when I could login by facebook yesterday....

  • Newbie
  • my Spotify Family Premium got hacked. Yesterday,my account email and password has been changed by hacker. the email changed to mvrht.net. I could login by facebook yesterday. but, I can't login b...
  • kejt_
  • Community Legend
  • 463 Views
  • 1 replies
  • 0 likes
  • 463 Views
  • 1 replies
  • 0 likes

Download

Salve, sono due anni che possiedo un abbonamento premium pagando con Vodafone, da poco ho disdetto con Vodafone e ho cambiato il mio metodo di pagamento usando direttamente la mia carta, una volta fatto ciò tutte le mie play list e i miei brani sono ...

  • Newbie
  • Salve, sono due anni che possiedo un abbonamento premium pagando con Vodafone, da poco ho disdetto con Vodafone e ho cambiato il mio metodo di pagamento usando direttamente la mia carta, una volta fa...
  • 154 Views
  • 0 replies
  • 0 likes
  • 154 Views
  • 0 replies
  • 0 likes

Solved!! Suddenly, commercials

I've been paying for Spotify for a while now, but a while ago I was suddenly asked to log into the Spotify application again. So I did, but now I'm getting commercials all of a sudden, even though I'm still paying. Can someone solve this for me?

  • Visitor
  • I've been paying for Spotify for a while now, but a while ago I was suddenly asked to log into the Spotify application again. So I did, but now I'm getting commercials all of a sudden, even though ...
  • SMOEG
  • Newbie
  • 6744 Views
  • 9 replies
  • 0 likes
  • 6744 Views
  • 9 replies
  • 0 likes