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Hi all

I've been trying to log into my PREMIUM ACCOUNT from a new device and it is telling me I've been out of the country for more than 14 days (which I haven't). Why the **bleep** can't I get hold of someone to talk to help me resolve this over the phone!!!!!!!? All of the online suggestions provide no answers to such a problem!

Someone please help!!!!!

Thank you
1 Reply

Hey @dylankirschberg,


Try logging into your Spotify profile on your browser here with your email. Your username will be displayed after you login.


After that, check the status of your subscription. If everything looks ok, logout of the app in your device, and be sure to use that username, instead of your email address, to login to your account. It's the one with the Premium features.

Hope it helps. 🙂
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