Premium Spotify Account details - please help!

[user-removed]

Hello,

My phone and iPad have updated and now I can't log into Spotify. I do have a Premium Spotify account but can't access it. I don't know my username and email that is connected to this. I do get a receipt every month paying for the account. I have tried Facebook logging in and it didn't work.

The only account I can access is a free account from years ago. This is from my Hotmail address.

Please help me!

Thanks, Ralph

[timmieschaap]

Hey there! 

The username you're paying the Premium subscription for, is located on the reciept. Please make sure you're logging into the right account.

(Note: if the username on the reciept is a 10-digit number, you should be logging in using your Facebook account.)

[user-removed]

Genius! Thank you...

That must mean I log in through Facebook.

However when I try that it brings up an error message. Error 404.

Any idea please.

Thanks again for your reply.

[timmieschaap]

Haha, you're welcome!

Can you access your Dashboard using your Facebook?

[user-removed]

Sadly not. Still that error 404 message.

Thanks,
Ralph

[timmieschaap]

Alright.. This is a complicated one, Ralph!

We can check something in your Facebook settings, please log into Facebook and follow these instructions:

Facebook settings > Apps > Settings > Select Spotify > Delete/remove it from your account.

Then, try to log in at your Spotify dashboard using your Facebook account!