Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 4868 Views
  • 1 replies
  • 9 likes
  • Security
  • 4868 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • placeboinme
  • Newbie
  • 467253 Views
  • 977 replies
  • 111 likes
  • Account
  • 467253 Views
  • 977 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1206292 Views
  • 119 replies
  • 117 likes
  • Account
  • 1206292 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 116705 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 116705 Views
  • 72 replies
  • 12 likes

Solved!!Superuser Contribution Refund/Cancel subscription

Hi, so my 30 day trial ended recently and I was chaged £10 for the next month. I was planning to cancel before the repayment and get premium again when I start uni but I forgot to. Just wondering if I can cancel my subscription now so it doesn't char...

  • Visitor
  • Hi, so my 30 day trial ended recently and I was chaged £10 for the next month. I was planning to cancel before the repayment and get premium again when I start uni but I forgot to. Just wondering if ...
  • Alejandro_C
  • Spotify Legend
  • 359 Views
  • 1 replies
  • 0 likes
  • 359 Views
  • 1 replies
  • 0 likes

Superuser Contribution Promocion 3 meses

Tengo free y cada rato escucho la promoción de regresar a Premium con una oferta de 3 meses por el precio de 1 mes, pero cuando hago click al anuncio no hay como acceder a esa promoción y tampoco la encuentro si accedo a mi cuenta. Si abro Premium, s...

  • Newbie
  • Tengo free y cada rato escucho la promoción de regresar a Premium con una oferta de 3 meses por el precio de 1 mes, pero cuando hago click al anuncio no hay como acceder a esa promoción y tampoco la ...
  • Alejandro_C
  • Spotify Legend
  • 529 Views
  • 1 replies
  • 0 likes
  • 529 Views
  • 1 replies
  • 0 likes

Superuser Contribution Close my session in Facebook

Good evening, I close my session in facebook, and I can´t log in in my spotify account, and I dont remember my password of my e-mail :c, what can i do?

  • Newbie
  • Good evening, I close my session in facebook, and I can´t log in in my spotify account, and I dont remember my password of my e-mail :c, what can i do?
  • Alejandro_C
  • Spotify Legend
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged Three Times on Account

I received an email stating my premium payment failed. My card was expiring at the end of the month. I logged on to my account and entered my new card information to continue my premium account. When I entered my card information, it asked me to veri...

  • Casual Listener
  • I received an email stating my premium payment failed. My card was expiring at the end of the month. I logged on to my account and entered my new card information to continue my premium account. When...
  • Alejandro_C
  • Spotify Legend
  • 186 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 186 Views
  • 1 replies
  • 0 likes

Superuser Contribution Fel e-postadress och jag har glömt lösenordet!!!

Jag köpte ny mobil (Android) och så hade jag glömt lösenordet till mitt Spotifykonto. Så jag återställde lösenordet genom att skriva min mejladress. I svarsmejlet från Spotify står ett annat användarnamn än det jag har. När jag loggar in med det anvä...

  • Newbie
  • Jag köpte ny mobil (Android) och så hade jag glömt lösenordet till mitt Spotifykonto. Så jag återställde lösenordet genom att skriva min mejladress. I svarsmejlet från Spotify står ett annat användar...
  • Alejandro_C
  • Spotify Legend
  • 1273 Views
  • 1 replies
  • 0 likes
  • 1273 Views
  • 1 replies
  • 0 likes

Superuser Contribution altera email cadastral

ola eu gostaria de alterar o emai lque esta cadastrado em minha conta

  • Casual Listener
  • ola eu gostaria de alterar o emai lque esta cadastrado em minha conta
  • Alejandro_C
  • Spotify Legend
  • 327 Views
  • 1 replies
  • 0 likes
  • 327 Views
  • 1 replies
  • 0 likes

Superuser Contribution Quiero eliminar mi cuenta pero no puedo entrar en Spotify

Tengo una cuenta en Spotify de la cual estoy pagando el premium todos los meses y no puedo acceder a ella, ya que no me se ni mi usuario ni contraseña. Desde el correo que ingrese la cuenta ya no existe por lo que tampoco puedo entrar para ver mi usu...

  • Newbie
  • Tengo una cuenta en Spotify de la cual estoy pagando el premium todos los meses y no puedo acceder a ella, ya que no me se ni mi usuario ni contraseña. Desde el correo que ingrese la cuenta ya no exi...
  • Alejandro_C
  • Spotify Legend
  • 5813 Views
  • 1 replies
  • 2 likes
  • 5813 Views
  • 1 replies
  • 2 likes

Superuser Contribution Formas de pagamento

Ola pessoal !Ultimamente venho fazendo o pagamento via boleto, decide usar a forma de cartão pela praticidade mas vejo que algumas pessoas não conseguem utiliza o cartão de debito...Então so e aceito o de credito ?

  • Newbie
  • Ola pessoal ! Ultimamente venho fazendo o pagamento via boleto, decide usar a forma de cartão pela praticidade mas vejo que algumas pessoas não conseguem utiliza o cartão de debito... Então so e ac...
  • Alejandro_C
  • Spotify Legend
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium account

i have already een premium account van almost 2 year, but now is the account logged in woth free premium, so i need to know how i can log in with my premium account, i logged in with my facebook account. help!

  • Visitor
  • i have already een premium account van almost 2 year, but now is the account logged in woth free premium, so i need to know how i can log in with my premium account, i logged in with my facebook acco...
  • Alejandro_C
  • Spotify Legend
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mobil Ödeme

Merhaba, kredi kartım yok banka kartımı kabul etmiyor nasıl premium üye olacağım?

  • Newbie
  • Merhaba, kredi kartım yok banka kartımı kabul etmiyor nasıl premium üye olacağım?
  • Alejandro_C
  • Spotify Legend
  • 591 Views
  • 1 replies
  • 0 likes
  • 591 Views
  • 1 replies
  • 0 likes

Superuser Contribution Use another account's email?

I want to use "account b's" email on account "a" so I changed the email in account b so it would be free for account A but it still says "email is taken".Is this just not going to work?

  • Newbie
  • I want to use "account b's" email on account "a" so I changed the email in account b so it would be free for account A but it still says "email is taken". Is this just not going to work?
  • Alejandro_C
  • Spotify Legend
  • 228 Views
  • 1 replies
  • 1 likes
  • Account
  • 228 Views
  • 1 replies
  • 1 likes

Charged for student premium but still on free

My subscription was up so I signed up for the premiun student offer and it charged me but I'm still on free. I cant choose what song to play or anyhting. I don't know what to do.

  • Casual Listener
  • My subscription was up so I signed up for the premiun student offer and it charged me but I'm still on free. I cant choose what song to play or anyhting. I don't know what to do. 
  • Nico
  • Community Legend
  • 273 Views
  • 5 replies
  • 0 likes
  • 273 Views
  • 5 replies
  • 0 likes

I can't log on?

I have a spotify account and I know I have the right username and password, but it won't log me on. After I hit log in, the normal page when I log in pops up for a second, and then it goes back to the log in page, telling me my username or password i...

  • Casual Listener
  • I have a spotify account and I know I have the right username and password, but it won't log me on. After I hit log in, the normal page when I log in pops up for a second, and then it goes back to th...
  • rayray9889
  • Casual Listener
  • 202 Views
  • 1 replies
  • 1 likes
  • 202 Views
  • 1 replies
  • 1 likes

bose soundtouch - Family Suscripcion

I had a premium account and I had no problems playing my music on my player bose soundtouch30. Now I made an upgrade to a family subscription, can not play music in the soundtouch, you are asking me a premium account, family subscription are premium ...

  • Newbie
  • I had a premium account and I had no problems playing my music on my player bose soundtouch30. Now I made an upgrade to a family subscription, can not play music in the soundtouch, you are asking me ...
  • jcarralerog
  • Newbie
  • 1330 Views
  • 8 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1330 Views
  • 8 replies
  • 0 likes

Problems with payment

I got premium for a whole three months and I decide to deleted it yesterday, but when i came back it already payed $14 and I didn't want that! I deleted on the last day but now I want my money back!

  • Casual Listener
  • I got premium for a whole three months and I decide to deleted it yesterday, but when i came back it already payed $14 and I didn't want that! I deleted on the last day but now I want ...
  • xxloveablexx
  • Casual Listener
  • 209 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 209 Views
  • 2 replies
  • 0 likes

Solved!! need my playlists and informations to be transferred to my new account

I cancelled my facebook account, and once I got it back my playlists and my followers were gone. But from another account I can see my profile is still there, just does not correspond to my account connected with facebook. They say they can transfer ...

  • Newbie
  • I cancelled my facebook account, and once I got it back my playlists and my followers were gone. But from another account I can see my profile is still there, just does not correspond to my account c...
  • Maxim
  • Spotify Star
  • 273 Views
  • 1 replies
  • 0 likes
  • Account
  • 273 Views
  • 1 replies
  • 0 likes

Problemas con pago

Hola, Alguien me puede dar el contacto de alguien de Spotify, ya que me siguen mandando mails de que no pueden realizar cargos a mi tarjeta de credito cuando ya me hicieron el cargo.

  • Newbie
  • Hola,    Alguien me puede dar el contacto de alguien de Spotify, ya que me siguen mandando mails de que no pueden realizar cargos a mi tarjeta de credito cuando ya me hicieron el cargo.
  • ari_cohen
  • Casual Listener
  • 191 Views
  • 1 replies
  • 0 likes
  • Premium
  • 191 Views
  • 1 replies
  • 0 likes

Solved!! Did not get student discount this past month

I'm not sure on who to speak with but this past month I was charged the full $9.99 for premium when I've been getting the student discount for the last few months. I'm still currently enrolled as a student so I'm not sure why I was charged full price...

  • Newbie
  • I'm not sure on who to speak with but this past month I was charged the full $9.99 for premium when I've been getting the student discount for the last few months. I'm still currently enrolled as a s...
  • Taylor
  • Community Legend
  • 275 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 275 Views
  • 1 replies
  • 0 likes

Incorrect email and error code 3

Hi All,Hoping someone can help. I have been a premium member for a number of years however was logged out of my account a few days back with no warning on my iphone. I have forgotten my password but the email I have registered is from my previous wor...

  • Newbie
  • Hi All, Hoping someone can help. I have been a premium member for a number of years however was logged out of my account a few days back with no warning on my iphone.  I have forgotten my passw...
  • kbrooksc
  • Community Legend
  • 199 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 199 Views
  • 1 replies
  • 0 likes

Need to add NUS Extra discount to existing account

I am already subscribed to Spotify premium, currently in first free trial month. I have now received my NUS Extra card and need to add the number to my account to get the student price. How do I do this? When I go to use the student discount it asks ...

  • Newbie
  • I am already subscribed to Spotify premium, currently in first free trial month. I have now received my NUS Extra card and need to add the number to my account to get the student price. How do I do t...
  • kbrooksc
  • Community Legend
  • 337 Views
  • 1 replies
  • 0 likes
  • 337 Views
  • 1 replies
  • 0 likes