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Please see below the most popular frequently asked questions.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421425 Views
  • 965 replies
  • 108 likes
  • Account
  • 421425 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186497 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186497 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103468 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103468 Views
  • 69 replies
  • 10 likes

Pague ayer suscripción de spotify y tampoco me sale premium

Que tengo que hacer ya cerré sesión y hice todo y en cambio a mí si me llego el correo de iTunes que había pagado y no me sale premium sigo teniendo la free

  • Casual Listener
  • Que tengo que hacer ya cerré sesión y hice todo y en cambio a mí si me llego el correo de iTunes que había pagado y no me sale premium sigo teniendo la free
  • Moiisesdamiian9
  • Newbie
  • 355 Views
  • 3 replies
  • 2 likes
  • Premium
  • 355 Views
  • 3 replies
  • 2 likes

student subscriptions

I am a student at Ole Miss and spotify wont recognize me as a student, I have tried multiple times to be recognized and it just wont work, what am I supposed to do??

  • Newbie
  • I am a student at Ole Miss and spotify wont recognize me as a student, I have tried multiple times to be recognized and it just wont work, what am I supposed to do??
  • Maxim
  • Spotify Star
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Spotify took my money and did not verified my me as a student

Spotify took my money, and did not verified my as a student. It also had trouble finding my school. I basically got charged for no reason.

  • Newbie
  • Spotify took my money, and did not verified my as a student. It also had trouble finding my school. I basically got charged for no reason.
  • Maxim
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Superuser Contribution W*f? Spotify please!!

Okey! OKEY so Get this, i paid for the Spotify premium, for three mounths for 99kr in norwegian money, BUT i paid that last mounth, and tonigth i EAs charge again for 99kr, like what the **bleep**? Is there ant way to call them, og send them an email...

  • Casual Listener
  • Okey! OKEY so Get this, i paid for the Spotify premium, for three mounths for 99kr in norwegian money, BUT i paid that last mounth, and tonigth i EAs charge again for 99kr, like what the **bleep**? I...
  • Fbn97
  • Casual Listener
  • 263 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 263 Views
  • 4 replies
  • 0 likes

charged multiple times

I tried to upgrade my a account to a student account but it did register my school so a restarted the prosses and tried again, when that did not work i changed my spotify email to my school email and it still did not work. The problem is that spotify...

  • Newbie
  • I tried to upgrade my a account to a student account but it did register my school so a restarted the prosses and tried again, when that did not work i changed my spotify email to my school email and...
  • jamierglenn
  • Newbie
  • 171 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 171 Views
  • 2 replies
  • 0 likes

Solved!! Students: getting charged without SheerID verification

I just signed up for a student account, but I have big time trouble with getting it working. I have already been charged but cannot use it. While connecting with sheerID an error occurred. Now I cannot send them a request but if I log in again I will...

  • Casual Listener
  • I just signed up for a student account, but I have big time trouble with getting it working. I have already been charged but cannot use it. While connecting with sheerID an error occurred. Now I cann...
  • fkda27
  • Casual Listener
  • 732 Views
  • 3 replies
  • 0 likes
  • Account
  • 732 Views
  • 3 replies
  • 0 likes

i had to delete my spotify data my music was almost full and it wouldn't let me into my music

I had to delete my spotify data as my music was almost full and it wouldn't let me into my music when i went back on my music was still there but not the premium account i paid for and its asking for another payment and card details can somebody plea...

  • Newbie
  • I had to delete my spotify data as my music was almost full and it wouldn't let me into my music when i went back on my music was still there but not the premium account i paid for and its asking for...
  • osornios
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Third account that i havent registered

Hi, since past month im recieving a third account payment for spotify premium, but i only have 2 premium accounts, any help? how do i detect which account is the "false one" and why do i have it?

  • Newbie
  • Hi, since past month im recieving a third account payment for spotify premium, but i only have 2 premium accounts, any help? how do i detect which account is the "false one" and why do i have it?
  • osornios
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 150 Views
  • 1 replies
  • 0 likes

Can't proceed with premium registration.

I added a second line on my fido contract and it has a premium free for six months. I went to fidohub and followed the steps but when I get to the part where it has me input email address and password it gives me a error stateing incorrect email/pass...

  • Regular
  • I added a second line on my fido contract and it has a premium free for six months. I went to fidohub and followed the steps but when I get to the part where it has me input email address and passwor...
  • Travrfleming
  • Regular
  • 280 Views
  • 2 replies
  • 0 likes
  • Premium
  • 280 Views
  • 2 replies
  • 0 likes

Alguien puede ayudarme?!?!

Hola, yo cuando cogí spotify premium para tres meses, ingrese el correo electrónico que me dieron mientras estudiaba bachillerato, y ahora al haber terminado el bachillerato, ese correo ya no es valido y no puedo entrar a mi spotify para cancelar mi ...

  • Newbie
  • Hola, yo cuando cogí spotify premium para tres meses, ingrese el correo electrónico que me dieron mientras estudiaba bachillerato, y ahora al haber terminado el bachillerato, ese correo ya no es vali...
  • osornios
  • Spotify Star
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Charged twice a month since Nov 2014

Have just discovered that I have been charged two payments a month for the past two years. Have contacted customer care, hope they will refund me. Seems this has happened to many others.

  • Newbie
  • Have just discovered that I have been charged two payments a month for the past two years. Have contacted customer care, hope they will refund me. Seems this has happened to many others.
  • osornios
  • Spotify Star
  • 140 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 140 Views
  • 1 replies
  • 0 likes

Change country settings / country not listed

Hi there, my my country is not listed in the country settings,so after 14 days I received the message I cannot use Spotify outside my country. is there a way to manually add my country? regardscee

  • Casual Listener
  • Hi there,   my my country is not listed in the country settings, so after 14 days I received the message I cannot use Spotify outside my country.   is there a way to manually add my co...
  • osornios
  • Spotify Star
  • 1998 Views
  • 8 replies
  • 0 likes
  • Account
    Free
  • 1998 Views
  • 8 replies
  • 0 likes

Refund request for 1 month of Premium I didn't want

Hi there. I recently started a trial for Spotify Premium which ended on June 24th 2016. I made a note on my phone to cancel this trial before that date, which I did. I then later found out that the trial had not been cancelled and I had been charged ...

  • Newbie
  • Hi there.    I recently started a trial for Spotify Premium which ended on June 24th 2016. I made a note on my phone to cancel this trial before that date, which I did. I then later found...
  • feelikeastrangr
  • Community Legend
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't recover password

Hi. I have a question. I can't reach my premium account since i deleted my facebook some time ago.Incan't recover my password because i get the message to log in on facebook. But thats not possible anymore.So how can i fix this?

  • Newbie
  • Hi. I have a question. I can't reach my premium account since i deleted my facebook some time ago. Incan't recover my password because i get the message to log in on facebook. But thats not possib...
  • MaryS
  • Roadie
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Superuser Contribution Making computers mp3 files available on phone?

Is this possible since there's a mixtape that I'd like to listen to on mobile but its not on spotify?

  • Newbie
  • Is this possible since there's a mixtape that I'd like to listen to on mobile but its not on spotify?
  • MaryS
  • Roadie
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Superuser Contribution Two accounts with one mail address

Hi, I made my first spotify account 5 years ago and forgot about it. Then a few months ago I created a new one. I want to use this one for Spotify Premium now. So I tried deleting the old one but haven't got confirmation that the deleting worked for ...

  • Visitor
  • Hi, I made my first spotify account 5 years ago and forgot about it. Then a few months ago I created a new one. I want to use this one for Spotify Premium now. So I tried deleting the old one but hav...
  • MaryS
  • Roadie
  • 331 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 331 Views
  • 1 replies
  • 0 likes

NEED HELP WITH MY ACCOUNT

HI THERE, I HAD A PREMIUM ACCOUNT AS SUNSETBAJA, I UGRADED TO FAMILY PREMIUM BUT I AM NOT ABLE TO HAVE SEVERAL IPODS/IPHONES AT THE SAME TIME.... DO YOU KNOW WHY???

  • Casual Listener
  • HI THERE, I HAD A PREMIUM ACCOUNT AS SUNSETBAJA, I UGRADED TO FAMILY PREMIUM BUT I AM NOT ABLE TO HAVE SEVERAL IPODS/IPHONES AT THE SAME TIME.... DO YOU KNOW WHY???
  • Bonsai
  • Roadie
  • 299 Views
  • 3 replies
  • 0 likes
  • Account
  • 299 Views
  • 3 replies
  • 0 likes

Audio Book Title Order

Hello from Kiel, Germany, on my iPhone 6 I see the order of my AudioBook chapters like this: If I want to select a special chapter, I have no other chance to select a random one to see the chapter number behind the title and decide if this is the wan...

IMG_1011.png
  • Newbie
  •   Hello from Kiel, Germany,   on my iPhone 6 I see the order of my AudioBook chapters like this:     If I want to select a special chapter, I have no other chance to sel...
  • Bonsai
  • Roadie
  • 357 Views
  • 2 replies
  • 9 likes
  • Other
  • 357 Views
  • 2 replies
  • 9 likes

Solved!!Superuser Contribution Spotify Family account

I got Spotify Family account and I am master user. I added user, he get invites ja he acceps that. And create new user for Spotify, account isä still "FREE" not Spotify Family?.. How long takes?

  • Newbie
  • I got Spotify Family account and I am master user. I added user, he get invites ja he acceps that. And create new user for Spotify, account isä still "FREE" not Spotify Family?.. How long takes?
  • MaryS
  • Roadie
  • 248 Views
  • 1 replies
  • 0 likes
  • Other
  • 248 Views
  • 1 replies
  • 0 likes