Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14641 Views

7 replies

11 likes

Security
  • 14641 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

551872 Views

991 replies

115 likes

Account
  • 551872 Views
  • 991 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

130944 Views

74 replies

12 likes

Account
Login
Premium
  • 130944 Views
  • 74 replies
  • 12 likes

Can't log on to my account

Hello all music fans! Since about 3 days ago I somehow "lost" my account to some weird issue.I log on, but just as im about to click a playlist or whatever else - I get logged out.. and it tells me the password or username is wrong.I've been using th...

Casual Listener

Hello all music fans!   Since about 3 days ago I somehow "lost" my account to some weird issue. I log on, but just as im about to click a playlist or whatever else - I get logged out.. and it...

Thomsepuz

Casual Listener

530 Views

4 replies

0 likes

Account
Premium
Security
Subscription
  • 530 Views
  • 4 replies
  • 0 likes

Cant log-in on my other device

I can log-in my spotify account on my mac and iphone but i cant log-in using my samsung device. Just cleared the cache and update the spotify but still to no avail. Any idea?

Casual Listener

I can log-in my spotify account on my mac and iphone but i cant log-in using my samsung device. Just cleared the cache and update the spotify but still to no avail. Any idea?

merewill

Newbie

477 Views

3 replies

0 likes

  • 477 Views
  • 3 replies
  • 0 likes

Solved!! Individual to family subscription

I was previously on a single subsciption to premium, but have joined a family account. How do I make sure that I my individual subscription is cancelled, and I won't be getting charged twice?

Newbie

I was previously on a single subsciption to premium, but have joined a family account. How do I make sure that I my individual subscription is cancelled, and I won't be getting charged twice? 

Maxim

Spotify Star

364 Views

1 replies

0 likes

  • 364 Views
  • 1 replies
  • 0 likes

Solved!! Are German Coupons valid world wide?

I know that, say, South American coupons aren't but I've got a German one and was wondering wether I may use it in the US (or any other country, for that matter).

Casual Listener

I know that, say, South American coupons aren't but I've got a German one and was wondering wether I may use it in the US (or any other country, for that matter).

Maxim

Spotify Star

343 Views

1 replies

0 likes

Subscription
  • 343 Views
  • 1 replies
  • 0 likes

Monthly payments

How come I got charged 3 times a month? I got charged on the 1st, 10th and now today??

Visitor

How come I got charged 3 times a month? I got charged on the 1st, 10th and now today??

Bearfootrecords

Community Legend

213 Views

1 replies

0 likes

  • 213 Views
  • 1 replies
  • 0 likes

DJAy 2 and Spotify

I cant get spotify to play on my djay2 app? any ideas...thanks

Newbie

I cant get spotify to play on my djay2 app? any ideas... thanks

Hubo

Community Legend

308 Views

1 replies

0 likes

  • 308 Views
  • 1 replies
  • 0 likes

Unable to change country

Hi, I have had a spotify account for many years in the UK. I was on a spotify unlimited subscription (not been available for many years I think) which was £4.99 / month. I now want to join my husband's premium for family subscription. We moved to Aus...

Casual Listener

Hi,   I have had a spotify account for many years in the UK. I was on a spotify unlimited subscription (not been available for many years I think) which was £4.99 / month.    I now...

biccie

Casual Listener

324 Views

4 replies

0 likes

  • 324 Views
  • 4 replies
  • 0 likes

Can't login to App, Desktop or Web

I can't login on iOS, web or desktop, getting a bad password / username error.I can't get a password reset email when I request one either. I reached out to Spotify support and got this email suggesting I try this forum, the help site and twitter:Hi ...

Newbie

I can't login on iOS, web or desktop, getting a bad password / username error. I can't get a password reset email when I request one either.   I reached out to Spotify support and got th...

Maxim

Spotify Star

271 Views

1 replies

0 likes

Account
  • 271 Views
  • 1 replies
  • 0 likes

can i cancel spotify through apple app

i opened a spotify account through apple app and am being charged £12.99 a month. can i cancel that and upgrade to family premium directly through spotify whilst also keeping all the music on my playlists??

Newbie

i opened a spotify account through apple app and am being charged £12.99 a month. can i cancel that and upgrade to family premium directly through spotify whilst also keeping all the music on my...

Maxim

Spotify Star

267 Views

1 replies

0 likes

  • 267 Views
  • 1 replies
  • 0 likes

Lost Account, Cant remember username

I bought that $1 for 3 month premium membership but then my phone broke about a month and a half into it. Since I can no longer use that phone I want to login with my new device. Problem is I can't remember my username, and the username that's linked...

Newbie

I bought that $1 for 3 month premium membership but then my phone broke about a month and a half into it. Since I can no longer use that phone I want to login with my new device. Problem is I can't r...

Hannah-wynne

Newbie

288 Views

2 replies

0 likes

Account
Login
Subscription
  • 288 Views
  • 2 replies
  • 0 likes

Spotify Family

I Have a son whos primary address is the same as ours, but is at boarding school during the school term. Is it possible to have him on the Family list as he is not Physically at this address all year round?

Newbie

I Have a son whos primary address is the same as ours, but is at boarding school during the school term. Is it possible to have him on the Family list as he is not Physically at this address all year...

Maxim

Spotify Star

272 Views

1 replies

0 likes

  • 272 Views
  • 1 replies
  • 0 likes

cant login

my email is deleted and i cant log in to my spotify (wrong password). i cant remove the subscription, cant change the email or i cant change the password. how can i fix this

Newbie

my email is deleted and i cant log in to my spotify (wrong password). i cant remove the subscription, cant change the email or i cant change the password. how can i fix this

oscitare

Composer

306 Views

1 replies

0 likes

  • 306 Views
  • 1 replies
  • 0 likes

Won't let me log in

For some reason Spotify won't let me log in have changed password couple of times now and still won't let me access

Newbie

For some reason Spotify won't let me log in have changed password couple of times now and still won't let me access

gw10

Newbie

237 Views

1 replies

0 likes

  • 237 Views
  • 1 replies
  • 0 likes

Spotify Family

I have a family account but when my wife signs on her phone, I will get kicked off of Spotify on my phone. Any help?

Newbie

I have a family account but when my wife signs on her phone, I will get kicked off of Spotify on my phone.  Any help?

Maxim

Spotify Star

371 Views

1 replies

0 likes

  • 371 Views
  • 1 replies
  • 0 likes

Spotify Premium for family users.

If I take spotify premium for family, is it possible to view the accounts of the family members that are added to the packet, from one of the 5 accounts that aren't the host/payer? for example Host: Robuser: nielsuser: Tomuser: Stijnuser: Annauser: G...

Newbie

If I take spotify premium for family, is it possible to view the accounts of the family members that are added to the packet, from one of the 5 accounts that aren't the host/payer?   for examp...

Maxim

Spotify Star

287 Views

1 replies

1 likes

  • 287 Views
  • 1 replies
  • 1 likes

Unavailable music

Hello people. My spotify account is from Brazil. And in this **bleep** country, many albuns that I like are not available and I can't change the country. Does anyone know any trick - fake GPS for example - so I can listen to all that stuff?Photo: Thi...

Casual Listener

Hello people. My spotify account is from Brazil. And in this **bleep** country, many albuns that I like are not available and I can't change the country. Does anyone know any trick - fake GPS for exa...

Maxim

Spotify Star

417 Views

1 replies

0 likes

Account
Free
Login
Other
Premium
Security
Subscription
  • 417 Views
  • 1 replies
  • 0 likes

You guys are giving me the run around and I dont like it, I want to cancel !!!!!!!!!!!!!!!

I have logged in on every device I can..... go to all your links and still cannot find out how I can cancel my subsctiption. My bank account got charged but under payments and reciepts and all that you guys arent showing me any of my bank info, or wa...

Casual Listener

I have logged in on every device I can..... go to all your links and still cannot find out how I can cancel my subsctiption. My bank account got charged but under payments and reciepts and all that y...

oscitare

Composer

346 Views

1 replies

0 likes

  • 346 Views
  • 1 replies
  • 0 likes

Someone has used my email without my knowledge

just tried to sign up to spotify today and i had trouble signing up. Anyway someone has used my email and i have a random username (that i don't want) all my details are different and there's a library with music in. I tried to create a new account b...

Newbie

just tried to sign up to spotify today and i had trouble signing up. Anyway someone has used my email and i have a random username (that i don't want) all my details are different and there's a ...

bren123

Newbie

270 Views

1 replies

0 likes

Account
Login
Security
  • 270 Views
  • 1 replies
  • 0 likes

No other option in changing country

So i am an american citizen that goes to school in canada. im trying to get a premium subscription, but my card is from the u.s. and i cant change the country under my account. help please

Newbie

So i am an american citizen that goes to school in canada. im trying to get a premium subscription, but my card is from the u.s. and i cant change the country under my account. help please

YTB

Newbie

369 Views

1 replies

0 likes

  • 369 Views
  • 1 replies
  • 0 likes