spotify automatically closes when i start it up

[aunebrushab]

first time this is happening to me, never experienced it before. I've tried uninstalling but nothing seems to work. it just keeps crashing. Any solutions?

[osornios]

Hey @aunebrushab,

Try a clean reinstall if you haven't already:

Uninstall

Browse to the cache. The default location should be C:\Users\%Username%\AppData\Local\Spotify\Storage and delete everything inside the folder.

Delete the folder C:\Users\%Username%\AppData\Local\Spotify\Users\<random numbers-user>\ There is a folder for each profile that has been logged into Spotify on that computer account.

Reinstall.

Hopefully that'll fix it.

[aunebrushab]

didnt work at all, same thing happens again..

[osornios]

@aunebrushab

If that's the case, fill out the contact form, and someone from Spotify will be happy to help you within 24 hrs. Don't forget to check your spam folder for responses as they may end up there.

If you get an automated email directing you to the community or help pages, you need to reply directly to support@spotify.com and one of the customer services agents will get back to you.